MiFunder レビュー 159

MiFunder からの回答

2024年9月30日 に更新

Hello Lampha (Clone User),

It’s unfortunate that you decided to post the same review with identical content, but under another identity as Belfarand. This raises further suspicion about the authenticity of your claim.

At first glance, we consider this action dishonest. However, we are happy to assist if this is a genuine experience. Otherwise, we stand by our belief that you may have a hidden intention that these reviews have failed to accomplish.


Regards,

MiFunder からの回答

2024年8月7日

Dear Customer,

Regarding your payout request, we understand your concern about the 'Device Identifier' issue. This identifier is used to ensure the security and integrity of our trading platform, and it helps us prevent fraudulent activities. We are committed to resolving this matter promptly. Please reach out to our trade audit team here: https://calendly.com/trade-audit-mifunder/audit.

Regarding the removal of certain trading pairs during the funded stage, any asset removed was due to maintenance and upgrades and has now been fully restored. Perhaps you were on an old server while this happened, as other traders had it available

We value transparency and take all feedback seriously. Please be assured that we are committed to addressing your concerns and finding a resolution as soon as possible. To expedite this process, please reach out to us directly at help@mifunder.com.

Thank you for your patience and understanding.

Best regards,
MiFunder Support Team

MiFunder からの回答

2024年8月7日

Estimado Cliente,

Lamentamos escuchar que has tenido una experiencia negativa con nosotros. Nos tomamos muy en serio todas las opiniones y queremos asegurarte que estamos comprometidos con la transparencia y la resolución de cualquier problema que puedas haber encontrado.

Si tus operaciones se cerraron sin estar cerca del Stop Loss (SL), esto podría haber sido debido a condiciones de mercado volátiles. Nos gustaría investigar este asunto en profundidad para entender mejor lo que sucedió. Por favor, contacta a nuestro equipo de auditoría de operaciones a través de este enlace: https://calendly.com/trade-audit-mifunder/audit.

Entendemos tu frustración y estamos aquí para ayudarte. No dudes en comunicarte con nosotros para que podamos abordar tus preocupaciones lo antes posible.

Agradecemos tu paciencia y comprensión.

Atentamente,
Equipo de Soporte de MiFunder

MiFunder からの回答

2024年8月7日

Dear Customer,

We are sorry to hear about your recent experience. We take all feedback seriously and are committed to resolving any issues you may have encountered.

If you feel that you were blocked from our Discord server unfairly, this is not in line with our policies, and we would like to investigate this matter further. Our goal is to ensure a fair and transparent environment for all our users.

Please contact us directly at help@mifunder.com so we can address your concerns and find a resolution as soon as possible.

Thank you for your patience and understanding.

Sincerely,
MiFunder Support Team

MiFunder からの回答

2024年8月7日

Dear Customer,

Thank you for sharing your concerns. We take all feedback seriously and are committed to ensuring a fair and transparent trading environment.

If you are experiencing issues with slippage or unexpected losses, it’s important to address these concerns directly. We recommend booking a meeting with our trade audit team to review your specific situation.

This can help clarify any misunderstandings and resolve any issues. Please schedule a meeting with the trade audit team here: https://calendly.com/trade-audit-mifunder/audit.

On Slippage Issues

Slippage or Stop Loss not being hit can occur due to various factors. Please note that order execution requests are not guaranteed for exact price execution, as charts and ticks are indicative of market price movements and may not always reflect the specific price at which an order was filled. Factors influencing slippage include:

Broker conditions
Current market environment
Liquidity and market depth at the time of order execution
Position notional value/size

Additionally, the RAW account spreads offered by Eightcap start from 0.0 pips and are subject to market conditions, volatility, and liquidity provider variations. These conditions can differ from their direct offering as we operate in a simulated environment.

If you have any additional questions or need further assistance, please reach out to us at help@mifunder.com.

Thank you for bringing this to our attention.

Sincerely,
MiFunder Support Team