A REAL disappointment
A REAL disappointment. Customer "service" has stopped responding, there are bugs that are being "actively investigated" and never fixed (and - you guessed it - upon enquiry nobody responds anymore; and no, when I pay for a subscription, I do NOT want to rummage through Discord for a "community answer" - what is this - a software development gig??), and the flow is generally way worse than I had hoped. It's a great idea, but there are miles between what they say it is and what it really is. The devil is in the details. I have also noticed that they are now teaming up with a lot of content creators who are flogging subscriptions; I can only guess they're trying to hail-mary it at this point.
Migaku からの回答
Hi Ric, sorry to hear about your experience. We do have dedicated support staff who respond to enquiries, and many members of our developer team are active on our community Discord where we triage issue reports and discuss suggestions and improvements. We release updates for both our extension and mobile apps every week or so, which include a mixture of fixes and features.
Sometimes we miss the mark, and a powerful product suite like ours which is on the bleeding edge can be prone to issues. However we are diligently improving things, regularly fix issues, and routinely interact directly with our users. We have thousands of users who can attest to the steady development and improvement of our powerful product suite.
As for marketing, we have a team separate from our growing developer team who have been teaming up with content creators to share Migaku with the world. We also have a free trial available for new users to try out our software before making any purchase, as well as a 14-day money-back guarantee.
Keep an eye out for future improvements, and we sincerely wish you all the best with your language learning goals :)
