Miiskin レビュー 

Miiskin からの回答

3日前

Hi Vivian,

Thank you so much for sharing your experience with us, it truly made our day! We're delighted to hear how smoothly everything went with your consult with Dr. Chacon. Most of all, we're thrilled that your treatment is working and making such a real difference in your daily life.

On behalf of Dr. Chacon and my team, we thank you for trusting Miiskin with your care. Please reach out if you ever need anything else.

Warm regards,
Kimberly
Customer Service Manager

Miiskin からの回答

2026年8月6日

Hi Jane,

On behalf of Dr. Allen and the Miiskin team, thank you so much for your kind review! We're so glad to hear she's been so responsive and helpful, and provided you with such great care.

Thank you for trusting us!

Regards,
Kimberly
Customer Support Manager

Miiskin からの回答

2026年7月17日 に更新

Hi Diana,

Thank you so much for this lovely feedback! We're so glad you felt confident choosing your dermatologist and trusting them with your baby's care.
We're thankful you chose Miiskin and glad we could support you and your little one!

Kind regards,
Kimberly
Miiskin Customer Service Team

Miiskin からの回答

2026年7月17日

Hi Jessica, thank you so much for your kind words!

We're thrilled to hear you had a great experience with our service and response time. Thanks for choosing Miiskin!

Regards,
Kimberly
Miiskin Customer Service

Miiskin からの回答

2026年7月17日

Hi Pete, thank you for the feedback!

We're so glad the process was fast and easy for you.
Our team appreciates your preference!

Regards,
Kimberly
Miiskin Customer Service

Miiskin からの回答

2026年7月8日

Hi Gary,

We are so glad the process felt quick and straightforward, from submitting your consultation to getting a response back in 3 hours.

Welcome to Miiskin, and thanks again for taking the time to leave this review.

Kind Regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月3日

Thank you for the lovely review, Ana!

It's wonderful to hear you've been on this journey with us for over 2 years, and that Dr. Chacon has been able to help you make progress. We're so glad the app has made the process easy, fast, and convenient along the way. Your continued support means the world to us, and we're committed to keep improving Miiskin so it serves you even better. On behalf of Dr. Chacon and my team, thank you for your comments!

Warm regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月2日

Thank you for sharing, Richard!
A fast response is exactly what we aim for, and we're so glad you had that experience with Miiskin.

Warm regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月2日

Thank you for such a detailed review, Kathleen!

Finding an option that's not only more convenient but also more affordable is exactly what we hope for everyone who chooses Miiskin.

On behalf of the doctor and my team, we're so glad you gave Miiskin a try!

Warm regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月2日 に更新

We're so happy to hear that, Roslyn, thank you for sharing!

Fast, hassle-free service is exactly what we aim for, and we're so glad the experience lived up to that. Reviews like yours make our day!

Warm regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月2日

Hi Mellisa,

Thank you so much for your kind words! We're thrilled to hear the process was so easy for you, and that you were able to get the care you needed quickly and affordably. Making dermatology accessible is exactly why we do what we do. We really appreciate you sharing your experience!

Warm regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月2日

Thank you so much for your kind words, Chris!

It truly means a lot to the whole Miiskin team and to Dr. Chacon.

Hearing that your experience with her was professional, knowledgeable, and that she took the time to explain your treatment plan clearly is exactly the kind of care we strive to provide.

We really appreciate you sharing your experience!

Kind regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2026年7月3日 に更新

Hi there,

We're sorry to hear about your experience. That's not the smooth, efficient experience we aim to provide. Any time you have an issue we are happy to assist, support@miiskin.com.

Warm regards,
Kimberly
Miiskin Support Team

Miiskin からの回答

2025年6月18日

Hi

Thank you for your feedback. I’m sorry to hear about your experience, but I’d like to clarify a few important points, as there appears to be a misunderstanding.

Miiskin does not sell medications and does not have any home brand products. All prescriptions are written by independent dermatologists and sent to third-party pharmacies selected by the patient. Payments made on our platform are for the dermatologist’s consultation and care—not for any medications, which are paid for directly at the pharmacy.

The dermatologists on our platform are independent healthcare professionals who always aim to act in the best interest of their patients. If a requested medication is appropriate and safe for the patient’s condition, they are fully able to prescribe it. However, they may recommend alternatives if their clinical judgment suggests a different treatment would be more effective or safer.

It also seems that you may not have followed up with your dermatologist regarding the outcome of your consultation. Each consultation includes a complimentary follow-up period during which you can message your dermatologist with any concerns or questions.

If your pharmacy has not received the prescription, please don’t hesitate to contact our support team at support@miiskin.com so we can look into it and help resolve the issue.

Kind regards,
Daniel
Miiskin Support

Miiskin からの回答

2024年6月17日

Dear Salem,

Thank you for taking the time to share your feedback. Your experience is important to us, and we strive to ensure that all users have a positive experience with our platform.

Miiskin partners with third-party healthcare providers who are independent and responsible for delivering high-quality and safe care, including determining the most suitable medications for each scenario. Our role is to facilitate the connection between patients and these providers; we do not interfere with their medical practice decisions. As such, requesting them to change a prescription or issue a refund directly would be outside our scope and would constitute interference in their professional judgment.

We noticed that you have also left two other one-star reviews simultaneously, which we assume cover the same experience, and chose not to share details for these reviews. Similar reviews were made by accounts at the same time for other companies. While we understand that you were unhappy with the experience, you do need to adhere to Trustpilot's terms and conditions regarding fair and balanced feedback.

We genuinely empathize with your situation and encourage you to reach out to the healthcare provider who issued your prescription directly. They are best positioned to address your concerns and provide the assistance you need.

Thank you for understanding, and we hope to have the opportunity to improve your experience with Miiskin in the future.

Best regards,

Miiskin Customer Support Team