Milani レビュー 2

Milani did work at my house. Job was done okay but took longer than expected. They come late one day and had to come back again to finish. Work is working fine now but process was not smooth.Price is a little high for the time.
Overall okay, just some issues.

Very disappointing experience with Milani Plumbing — ongoing issue since May 2025 with no resolution.

We’ve been dealing with Milani Plumbing since May 2025 regarding a faulty eco flusher they installed, and despite repeated emails and calls, the matter remains unresolved. The flusher broke within months. Their team initially said it was under warranty, then later claimed it was discontinued and that the entire tank would need to be replaced. After months of waiting — including an incorrect tank order — a new high-pressure tank was finally installed, yet Milani still invoiced us and has refused to refund the cost of the defective flusher.

When questioned about the delay, Milani staff said they were waiting on reimbursement from their vendor before issuing our refund. I made it clear that this was not our responsibility — their vendor relationship should not delay or prevent a refund owed to a paying customer. Despite this, nothing has been resolved.

I’ve sent multiple follow-up emails (most recently in September 2025) with all invoices attached, but the manager or owner has continually refused to return my calls or respond, despite several attempts to speak directly with them.

This experience shows a complete lack of accountability and professionalism. I would strongly caution anyone considering Milani Plumbing to get all warranty and refund terms in writing — or better yet, choose a company that actually stands behind its work and respects its customers.