Minut レビュー 517

Minut からの回答

4日前

Hi John,

We’re sorry to hear about your experience. You should be able to cancel your subscription directly from your account, but we’re happy to help make this as smooth as possible.

Please email us at hello@minut.com, and we’ll take care of this for you. Our support team should also be reaching out to you shortly.

Thanks for your patience, and we’ll get this resolved as quickly as possible.

Best,
Minut Team

Minut からの回答

2026年4月1日

Hi Ryan,

Thanks so much for sharing this!

We’re glad to hear the setup was smooth and that Minut is helping you manage your short-term rental more effectively, that’s exactly what we aim for.

Appreciate you being part of the Minut community!

Best,
Minut team

Minut からの回答

2026年4月1日

Hi Ben,

Love hearing this, that’s exactly the kind of seamless experience we aim to deliver.

Catching issues in real time and resolving them automatically (especially at 1am!) is a game changer for both peace of mind and guest experience.

Really appreciate you sharing this, and glad Minut is helping keep things running smoothly

Best,
Minut team

Minut からの回答

2026年4月1日

Hi Ricky,

Thank you so much for the thoughtful review!

We’re really glad to hear that Minut has become a valuable part of your day-to-day operations and helps bring peace of mind while managing multiple properties. Balancing effective monitoring with guest privacy is core to what we build, so it’s great to see that reflected in your experience.

We appreciate you recommending Minut, and we’re always here if you need anything as you continue to scale your portfolio.

Best,
Minut team

Minut からの回答

2026年3月23日

Hi Susan,

Thank you so much for your kind words! We're thrilled to hear that Minut has been such a valuable part of your vacation rental setup. It’s great to know the noise monitoring and our AI features are making a real difference for you and your guests. We truly appreciate your support!

Best,
Minut Team

Minut からの回答

2026年3月20日

Hi Kathy,
Thanks for your feedback! We’re glad to hear it’s been easy to use and that the real-time alerts help you quickly resolve noise issues. That’s exactly what we aim for. Let us know if there’s anything else we can do to improve your experience!
Best,
Minut Team

Minut からの回答

2026年2月3日 に更新

Hi Shara,
I’m really sorry to hear how frustrating this experience has been. Thank you for your patience while trying the troubleshooting steps.
I do want to clarify that our human support team is not available on weekends, which can sometimes cause delays. That said, your message was picked up and responded to first thing Monday morning as soon as the team was back online. We’re absolutely here to help get this resolved for you.
You’re not stuck, and we won’t abandon the issue. If the previous steps didn’t fix the problem, we’ll move forward with the next solution right away. Please reply with any updates since you last tried the troubleshooting steps, and we’ll take it from there.
We appreciate you raising this, your experience matters, and we want to make sure your device works the way it should.
Best,
Minut Team

Minut からの回答

2026年1月19日

Hi Brian,

We’re thrilled to hear that the sensor has been working so well for you and that the constant property insights and noise monitoring are making a real difference. We really appreciate you being a customer and taking the time to share your feedback.

Best,
Minut Team

Minut からの回答

2026年1月14日

Hi Dominic, thanks for getting in touch and sharing your feedback.

I’d like to clarify one important point to avoid any confusion. Our standard subscription price has not increased in the way described. Our core plan has been £120 per year per property, and this pricing has remained consistent.

If you’re seeing a higher amount, such as £840, this usually means one of the following:

- There are multiple properties or subscriptions associated with the account, or

- An additional service or add-on may have been included by mistake

From what you’ve described, this sounds more like a billing issue or misunderstanding rather than a change in pricing.

To make sure this is resolved quickly and accurately, please reach out to our support team at hello@minut.com. They will be happy to:

- Review your account in detail

- Explain exactly what was charged and why

- Arrange a refund right away if anything was billed incorrectly or in excess

We take pricing transparency seriously and always want to ensure everything is clear and fair. Once our team can look at the account details, they’ll make sure this is sorted as quickly as possible.

Best regards,
Minut Team

Minut からの回答

2026年1月19日

Hi Kenneth,

We share your frustration and want to set things right. In 2021, we made the difficult decision to discontinue the Starter plan due to widespread misuse that allowed individuals to circumvent the paywall.

To maintain the quality and integrity of our service we are dependent on subscription revenue and it wasn’t fair that some people had to pay for others.

We value all our customers and are committed to offering fair and transparent services. While we can’t offer our services for free, we are constantly working to improve our offerings and provide competitive options that ensure the best possible experience.

If you no longer want to use Minut services, we offer a buy-back program for devices bought with the Starter plan.

If you want to make use of this program or have further questions, please don’t hesitate to reach out to our support team hello@minut.com.

We appreciate your understanding and continued support.

Best,
Minut Team

Minut からの回答

2026年1月14日

Hi Keith,

We are sorry for the frustration this caused.

Changing Wi-Fi alone does not invalidate a subscription. If your setup was mistakenly treated as a new site, our support team can review and correct this.

Please contact hello@minut.com with the email used on your account. The team will check what happened, explain any charges, and issue a refund if anything was billed incorrectly.

Best,
Minut Team

Minut からの回答

2026年1月14日

Hi Martin,

We share your frustration and want to set things right. In 2021, we made the difficult decision to discontinue the Starter plan due to widespread misuse that allowed individuals to circumvent the paywall.

To maintain the quality and integrity of our service we are dependent on subscription revenue and it wasn’t fair that some people had to pay for others.

We value all our customers and are committed to offering fair and transparent services. While we can’t offer our services for free, we are constantly working to improve our offerings and provide competitive options that ensure the best possible experience.

If you no longer want to use Minut services, we offer a buy-back program for devices bought with the Starter plan.

If you want to make use of this program or have further questions, please don’t hesitate to reach out to our support team at hello@minut.com.

We appreciate your understanding and continued support.

Best,
Minut Team