I recently had a customer serviceâŠ
I recently had a customer service experience with MIXX that I feel is worth sharing.
Earlier this year I purchased two sets of MIXX earbuds from Tesco in Ireland â the StreamBuds Solo 3 and the StreamBuds Switch D7. Unfortunately, both developed the same fault where the right earbud would not charge, making them unusable. I contacted MIXX support to see what could be done under the warranty.
From the beginning, the MIXX support team were responsive and helpful. Ben Savage initially handled my enquiry and asked for photos, batch numbers and product details so that they could properly diagnose the issue. I appreciated that the team took the time to go through troubleshooting steps first before moving to the warranty process.
Louisa and Rizzy from the customer service team also assisted along the way and were consistently polite, professional and patient in their responses.
Because I purchased the earbuds in Tesco and no longer had the paper receipts, the process required a little more investigation using the batch numbers. On top of that, returning the faulty earbuds from Ireland to the UK proved complicated because An Post would not ship items containing lithium batteries internationally.
What impressed me most was how MIXX ultimately handled the situation. After reviewing the case, Ben and his manager decided to send replacement earbuds without requiring the faulty ones to be returned, which I felt was a very fair and practical solution.
When the replacement package arrived in Ireland and customs charges were applied, MIXX also agreed to reimburse the cost, which I greatly appreciated.
Overall, while the process took some time due to logistics and shipping restrictions, the MIXX team handled the situation professionally and with genuine goodwill.
Special thanks to Ben Savage for his professionalism and persistence in helping bring the matter to a positive conclusion.
Based on this experience I would not hesitate to recommed MIXX and their customer support.
