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Mobility2you レビュヌ 

282
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TrustScore 5段階評䟡の4.5

4.3

モビィティ装眮提䟛業者
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Rubbish! At best, stupid, at worst, a scam! I DO NOT write indiscriminate reviews, and THIS one was contested, removed, and then reinstated. I do not recall what exactly I was reviewing here, but I... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... もっず芋る

5぀星のうち5の評䟡

The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... もっず芋る

5぀星のうち5の評䟡

Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed .. It came flat packed but was so easy to pu... もっず芋る

䌁業が回答したした

䌁業情報

  1. モビィティ装眮提䟛業者
  2. 障害者向け噚具提䟛業者
  3. 理孊療法機噚提䟛業者
  4. 車いす店

圓該䌁業による蚘述

An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

282件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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4.3

すべおのレビュヌ

(282)

過去12か月のレビュヌ数: 32件

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5぀星のうち1の評䟡

Unable to Track package and delivery

Firstly I rang M2U before placing my order as I wanted to check up on the spec and delivery leadtime beforehand. I left a message on their answering machine, to which no one ever returned my call.
I placed the order anyway as we were desperate for the wheelchair. When I got an email providing a link to check the tracking status, I was horrified that I had to download a ‘sales’ app to check the status. I eventually downloaded it but still could not figure out where my order was.
Then, I got a text to say that my order was being delivered but only the cushion came, no wheelchair! Not much help.
My brother then started to chase the order and we still were none the wiser where the wheelchair was. The staff member even offered to refund the money!!
We requested that the item was sent by courier with next day delivery. The item eventually turned up 2 days later.
It should not be this difficult to order an item and keep a track on where it is in the system. Very disappointing

2023幎9月30日
Mobility2you ロゎ

Mobility2you からの回答

Hello. Thank you for your feedback. As with all feedback of this nature, we have carried out a thorough review. We will be in touch with you also to assist in completing the review. We assure you that we take all such matters very seriously and wish to ensure customers are never inconvenienced in such a way. You will see that the majority of the reviews we receive are for great delivery and service and product quality. We are very sorry that we did not meet your expectations on this occasion.
We need to understand a little more about the Sales app that you mention as we would never require our customers to download a sales app. Furthermore, your items were sent out from 2 warehouses with the cushion being dispatched immediately and the wheelchair a few days later. This was due to the fact that the 2 items were in different locations. We will of course ensure better timescales are provided in the future. The vast majority of our orders go out the same or very next working day from our own warehouses. Unfortunately on this occasion your wheelchair went out a few days delayed. We are sorry for the inconvenience this has caused you and have taken on board your comments regarding communication.
kind regards
Andy

5぀星のうち2の評䟡

Shoddy

They sent us the item, the box was broken on delivery, my husband took it anyway, the item had no screws in the box! I emailed mobility 2 you, over a month later they havnt bothered to contact us back, I only gave them 2 stars because we got the item, beware the goods are badly wraped, and customer services are non existant, once they have your money you could get your item in poor condition then your stuck with it !!! Buyer beware !

2023幎8月25日
自発的なレビュヌ
Mobility2you ロゎ

Mobility2you からの回答

Hello. Thank you for your feedback. I am sorry for the inconvenience this has caused you. Having looked into this I can see that 1 day after your email, we requested come information which we required for our manufacturing to dispatch the correct part. I believe, to date we have not received this back.

I will get the parts team to call you in the morning. You will see from our past reviews that such a matter and service is extremely rare and I am sorry that you have experienced this.

I am confident that we can resolve this for you soon and we will try and get the information we need from you as soon as parts is open on Monday.

Rest assured, our packaging, delivery and quality control is always aimed at the highest standards and we regularly monitor all aspects of our service.

We thank you for your feedback and will absolutely ensure we look into this in detail and ensure such episodes are avoided as much as are reasonably possible.

Thank you
Regards
Andy

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