I ordered skincare products from this website but never received the package. The tracking link did not work, and customer service stopped replying to my emails. After searching online, I foun... もっと見る
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After reading the other reviews here I was worried, especially when delivery took 10 days and came from a Chinese distribution center. My expectations were low. The bras aren't cheap, so was hoping i... もっと見る
企業が回答しました
I ordered 2 bras based on video ads on FB showing large-busted women loving these bras. I am a 38 I - I ordered the wrong size based on video reviews. Contacted company and was sent larger sizing that... もっと見る
Horrific customer service - claim you cannot have a refund if you don’t like it, will only offer exchange for a bigger size despite advertising a 30 day money back guarantee if you don’t love the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Feel the freedom, love the support. Elevate your confidence with modaracare today!
連絡先
2.2
期待以下
55件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They’re ok
They’re ok. They took almost 2 full weeks to get here, ordered Jan 10, arrived Jan 23. Too much packaging, each bra in a bag, in a bag, in the package. Fit is too tight for my size range (L) and they squish things into an unnatural shape. Maybe if I had sized up more they would’ve fit better but how would anyone know to do that. The centre line of stitches which appears to sit flush with the body on the website, does not do so and is just some ruching. Luckily I didn’t pay TOO much for them…but it was still money spent and the only upshot is I’m going to give them to a friend, otherwise this purchase would be a total loss.
2025年1月23日
自発的なレビュー
Modaracare からの回答
Hi Sophie,
Thank you for your feedback. We're truly sorry to hear about your experience and understand your concerns. We strive to ensure customer satisfaction, and it seems we didn't meet your expectations on this occasion.
If you could kindly reach out to us directly at info@modaracare.com, we would love the opportunity to resolve this for you. Customer satisfaction is very important to us, and we'd be happy to assist you in finding a better fit or addressing any other issues you’ve mentioned.
Thank you for giving us the chance to make this right. We look forward to hearing from you.
The reviews made me wonder if I had…
The reviews made me wonder if I had fallen prey to Instagram fever but no - the bras are great quality and the delivery was quick. The email notifications regarding delivery were updated quickly.
2025年1月27日
自発的なレビュー
Modaracare からの回答
We truly appreciate your kind words, Debra! It’s fantastic to know you’re pleased with the quality of our bras and the quick delivery. Your support means a lot to us, and we’re delighted you had a smooth shopping experience. Enjoy your new bras! 😊✨
Wish I'd read these reviews before buying. Huge Regrets.
Some of the worst customer service I've ever experienced, not to mention the bra basically fell apart after the first wear. If there was like ANY way to return it that maybe wouldn't be such an issue but like others have said you basically have to sell your first born just to be considered for a return or exchange. Plus, the bra was incredibly uncomfortable (probably because it's poorly made) and doesn't hold up for larger breasts like the ads make it seem.
2024年12月18日
自発的なレビュー
Modaracare からの回答
Hi Rachel,
We're truly sorry to hear about your experience. Customer satisfaction is very important to us, and we regret that our service and product did not meet your expectations.
Our team strives to ensure a smooth return and exchange process, and we apologize if it felt complicated. We’d love the opportunity to make this right—please reach out to our support team so we can assist you further.
Regarding the quality concerns, we take your feedback seriously and will pass it along to our team for review. Thank you for sharing your experience, and we appreciate your honesty.
Avoid!
Ordered bras in the size suggested by the size guide and they are too small. Requested a return/exchange for next size up and had to pay for this myself. Then had to chase for two weeks to have the correct size sent. It arrived today and it is the same size I returned. Fully fed up of being messed around for a month. Avoid them
2025年1月22日
自発的なレビュー
Modaracare からの回答
Hello Emily,
We sincerely apologize for your experience. Our goal is to provide a seamless shopping journey, and we regret that we didn’t meet your expectations this time.
We truly appreciate your feedback and would love the chance to make things right. Please contact our support team with your order details and a photo of the exchange items you received, clearly showing the size. We’ll do our best to resolve this for you as quickly as possible. Your satisfaction is our priority.
Great product and arrived quickly
Great product and arrived quickly. I don’t usually review, but there are a lot of negatives on here, so thought best to balance out with a good experience
2025年1月21日
自発的なレビュー
Modaracare からの回答
Hi Gary!
Thank you so much for taking the time to leave a review! We’re thrilled to hear that you’re happy with your product and that it arrived quickly. Your positive feedback truly means a lot to us, especially in helping to provide a balanced view. We appreciate your support and look forward to serving you again soon!
Horrific customer service
Horrific customer service. Will not provide details of a head office and expect you to pay international shipping of £10 so will not refund you! Plus expect you to send to yourself back to a warehouse in Sheffield. If anyone has any details of the clowns it needs to go to trading standards as they blatantly ignore UK trading law
2025年1月16日
自発的なレビュー
Modaracare からの回答
Hi there,
Thank you for your feedback, and we sincerely apologize for any frustration you've experienced. We understand how important it is to have clear communication, and we are sorry for any inconvenience caused.
To clarify, we do provide details for returns and exchanges in accordance with our policies, which are clearly outlined in our terms. International shipping costs may apply in some cases, but we aim to assist our customers in the best way possible.
We value your input and are always looking to improve our customer service. If you have any further concerns, please feel free to reach out directly, and we would be happy to address them.
Horrific customer service
Horrific customer service - claim you cannot have a refund if you don’t like it, will only offer exchange for a bigger size despite advertising a 30 day money back guarantee if you don’t love the product. Material is awful, sizing off. Videos very misleading (which I notice have now been removed from socials!)
Feels like they were £3.50 off SHEIN. These are not cheap bras to buy, they’re honestly awful.
You really have to argue with customer service, they do not care at all.
Please avoid at all costs!
2025年1月14日
自発的なレビュー
Modaracare からの回答
Hi Jh,
Thank you for your feedback, and we sincerely apologize for your experience. We are truly sorry that our product and service did not meet your expectations.
We take all concerns seriously, and we aim to provide the best customer service possible. As outlined in our policy, we are happy to assist with exchanges if the product doesn’t fit, and we encourage customers to review our sizing guide before making a purchase. However, we understand your frustration and will work on improving our communication going forward.
Regarding the material and fit concerns, we strive to offer high-quality products, and we appreciate your feedback in helping us improve. We’d love to make this right for you, and we’re open to assisting further. Please feel free to reach out, and we will do our best to resolve this matter promptly.
Kind regards,
Modaracare Team
Terrible Bras and Horrible Customer Service
Horrible customer service for a terrible product. I ordered these bras after seeing the ads. I went to their site and read the size guide. I ordered the size that should fit---not even close. Their return policy is terrible. They won't refund my money, even if I were willing to PAY to send them back, because they don't fit right. Especially for something like a bra, this is so unacceptable. All they offered was to exchange (which I also had to pay for) for a larger size, up to 3X, which isn't even offered on their website, and I ordered the 2X, which I couldn't even get ON it was so small, so I'm not bothering. First time customer and this is how they treat me. But for girls out there with large breasts (I'm 44G/H) these are absurd. Please do not waste your time or money on this awful company or their terrible product.
***Edited to Add***
In response to their reply, I was already at the largest size they offer. Yet they repeatedly offered me an exchange (which *I* would have had to pay for) for a larger size. But there was no larger size, so they should have given a refund for the product. They would not. They don't give refunds AT ALL if the issue is size. That is an incredibly stupid policy for anyone who sells clothing items, but especially for someone who sells bras.
They also say, in their reply: "Our return policy is in place to help us manage exchanges and refunds effectively." Not "we have a return policy with our customers in mind" it's all about them. And that should be enough. This is not a company I would spend my money at, even if they had the best product that actually fit large breasted women, because of their extremely poor customer service.
2025年1月9日
自発的なレビュー
Modaracare からの回答
Hello Olivia,
Thank you for sharing your feedback, and we apologize for the experience you've had. We're truly sorry to hear that the sizing didn’t work out for you and that our return policy did not meet your expectations. We understand how important it is to find the right fit, especially with bras, and we always aim to ensure that our customers are satisfied.
Our return policy is in place to help us manage exchanges and refunds effectively. However, we do understand that size discrepancies can be frustrating. We would be happy to assist with an exchange to a larger size, and we apologize for the inconvenience this has caused.
We’re also continuously working to improve our product offerings and customer service to better meet our customers' needs. If you'd like, please feel free to reach out to us directly with your order details, and we'll do our best to resolve the issue promptly.
Thank you for your understanding, and we sincerely hope to provide a better experience for you in the future.
The most comfortable bra!
I purchased two of the wireless comfort bras in December 24 and love them. If you’re looking for a comfortable bra with medium support this is the one for you, you really could sleep it in, it’s that comfortable! If you are a UK size 32E/34D I would recommend a size medium. I messed up when I made a further order & ordered the wrong size. Emma in Customer Service was excellent and shipped my correct size straight away. I will definitely purchase from Modaracare again.
2025年1月9日
自発的なレビュー
Modaracare からの回答
Dear Brenda,
Thank you so much for your wonderful 5-star review! We're glad to hear that you love the wireless comfort bras and find them so comfortable. We're also glad Emma was able to assist you with the size exchange promptly. Your feedback means a lot to us, and we can't wait to have you shop with Modaracare again. Thank you for your continued support!
DO NOT BUY
The items took a long time to arrive, did not fit, and their return process is non-existent without the customer paying an exorbitant amt. for return shipping.
DO NOT BUY FROM MODARACARE.
2024年12月13日
自発的なレビュー
Modaracare からの回答
We appreciate you taking the time to share your thoughts, and we’re truly sorry to hear about the challenges you encountered with your order.
Our goal is to provide a seamless shopping experience, but we recognize that we didn’t meet expectations in this case. Shipping delays can sometimes arise due to factors beyond our control, such as peak seasons or carrier-related issues, and we deeply regret any frustration this may have caused.
Regarding sizing, we aim to offer accurate guides to assist with finding the right fit, but we understand that not every style will be a perfect match for everyone. If your order is still within the return period, we’d be glad to help you navigate the return process and explore available options.
Your feedback is invaluable as we work to refine our services and make returns more convenient for our customers. Please don’t hesitate to reach out to us directly at info@modaracare.com, and we’ll do our best to address your concerns and find a resolution.
Thank you for allowing us the chance to improve and make things right.
The biggest scam out there with…
The biggest scam out there with misleading ads that aren't the actual product. Don't buy from this shady brand. Support is a joke with a copy and pasted generic response that strings you along with no help or chance for a refund.
2024年12月1日
自発的なレビュー
Modaracare からの回答
Thank you for your feedback, R. We’re deeply sorry to hear about your experience and sincerely apologize for any frustration caused. Your concerns are important to us, and we want to make things right.
We strive to provide high-quality products and genuine customer support, and it’s disappointing to hear that we fell short in your case. We would appreciate the opportunity to review your situation further and address your concerns directly.
Please reach out to us at info@modaracare.com, and we’ll do our best to assist you promptly. Your satisfaction matters to us, and we’re committed to finding a resolution.
Thank you for giving us the chance to improve.
Super comfy bras and they wash well
Super comfy bras and they wash well. Happy that I gave them a chance.
2024年12月22日
自発的なレビュー
Modaracare からの回答
Hello Paula,
Thank you so much for the wonderful review! We’re thrilled to hear that you’re happy with the bras and that they’re both comfortable and durable. We truly appreciate you giving us a chance and taking the time to share your experience. Your support means a lot to us!
Rather disappointing.
Turned out to be a delivery from China so the order took a good 3 weeks to arrive and really all I can say is the bras are okay but not as good quality or fit as the advertising leads you to believe. I haven’t returned them but I am glad I got a discount with my first order. Disappointing given the video presentation on Facebook so wouldn’t go back to this company.
2024年12月27日
自発的なレビュー
Modaracare からの回答
Hi Pilar,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience wasn’t up to expectations. We understand how frustrating the long delivery time must have been, and we apologize for any confusion or disappointment regarding the product quality and fit. We strive to provide accurate representations of our items, and we regret that the bras didn’t meet your expectations.
We value your feedback and will use it to improve our services moving forward. We appreciate you giving us a try, and we hope you’ll consider us again in the future. If there's anything we can do to address your concerns further, please don’t hesitate to reach out.
Buyer Beware
The bras are not at all as advertised. Sizing is way off and the process to get a refund is ridiculous and clearly crafted to just make you give up trying. Total waste of money.
2024年12月6日
自発的なレビュー
Modaracare からの回答
Hi Karen,
We’re truly sorry to hear that your experience didn’t meet your expectations. We understand your frustration with the sizing and refund process, and we apologize for any inconvenience caused. We strive to provide clear guidance on sizing and a smooth return process, and we will certainly review this to ensure we can improve. Don't hesitate to contact us directly if you have any questions, and we'll be happy to assist you further. Thank you for your feedback, and we’re sorry again for the disappointment.
I was sucked in by the very slick…
I was sucked in by the very slick advertising on instagram. The bras are terrible, nothing like advertised. I had to jump through hoops to get a refund, at first I was only offered an exchange so had to threaten the consumer credit act. The package comes from China to a distribution address in the UK where it is forwarded from, I believe there are several different ‘companies’ using the same address. I have got the refund, but definitely beware.
2024年12月4日
自発的なレビュー
Modaracare からの回答
Hello Kristy,
Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it can be when a product doesn't meet expectations, and we're sorry for any inconvenience caused during the return process. We always aim to provide clear communication and the best service to our customers, and we will review your concerns to improve. We're glad to hear that your refund has been processed, and we truly appreciate your understanding. Please don't hesitate to reach out if there's anything else we can assist you with.
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