Modern Group レビュー 

They were all good until I enquired about the loyalty rewards , was horrible they never gave me any answer back after I referred them to two friends of mine .. I called them several times and the customer service was shocking . I never refer them to anyone I know !!!!

I have my whole house windows (8 in all) installed with plantation shutter in Jan 2022 and was told that they were all made and manufactured in Australia. Since I want Australian made product because I know that they will be of high quality and standard, I agreed to purchase them after I was given a discount due to New Year sale. The sales person and the installer were all nice and professional. When it was installed, I noticed that the window flaps were not in uniformed when closing. I was told that they would align later after sometime after closing and opening them on a regular basis because the one that I purchased has no handle. The salesman recommended it because I was told that once a handle is broken, the window shutter will no longer close properly. After several months, I called up the installer who told me to call the Service Department but to no avail. Last call made was Sep 2023. I would even response to some of your offer in email and even attached a sample picture but to no avail. So I said to myself, I will never ever recommend your Company to anybody until my problem is fixed.

I called on the back of their 40% sales promotion. Woman I spoke to on the phone was lovely. That’s where it ended. Sales person was rude to the point of treating me like I knew nothing about my own home. He then did his little calculations and it was nearly double all other quotes. Then came the discount which brought it closer to others. He said I could also get the finance with no background or credit checks for a total cost of $90 on 36 months. I told him I wasn’t making a decision that day. So he did the fake call to his boss - I wasn’t budging. He even said he would wait around the corner until I made a decision. At that point I asked him to leave. Reading other reviews this seems to be a common practice with this company - terrible!

Recently had a whole new roofing job done on my home due to hail damage, had our solar electric & hot water systems replaced as part of this.
We were all happy with what we thought was an awesome job... until it rained !
We had water pouring inside our house from one end of our kitchen to the other, running down our walls, wetting all of our hard wood floors, pouring all over our fridge. We had water running down our bathroom doorway, swelling the doorway itself & the door, this has all been ruined. Its wet insulation, plaster, skirtings, done heaps of damage.
We have been renovating our home slowly for several years now, when we've had the money, & had only just had our bathroom renovated, it now looks terrible... Doorway & Door is ruined from water damage, there is now mould all over the roof, the plaster is swollen and has large nail/screw indents in it from the roof they have put on above it.
We rang & told them we have water coming in our house everywhere, they need to fix it before it wrecks our house, they didn't even come out straight away, it took them week... several phone calls later & 2 or 3 inspections of our roof.. it was discovered, eventually, that someone had dragged the new solar water system across the new roof & caused splits in the Colourbond in several places. It was also running down the pipes on the Solar Water system straight into our roof above our bathroom wetting everything.
So, once this was discovered they then got straight into it, fixed the pipes & replaced the sheets on our roof thankfully, but still to this day they have Not, after several phone calls & emails come back to repair the damage this caused in our actual house & I dont have the money to fix it. So yeh Thanks Guys, Dodgy As !
They were happy to take the thousands of dollars, & I mean thousands, to do our roof, as it was an Insurance Job for a legitimate repair job, but they did us alright.
As if people don't have enough money issues & worries with today's living & then you have to deal with grubs like this.
People do your research & do not use this business, not worth the stress

BE CAREFUL OF ORDERING FROM MODERN.

You should know that the 40% off sale EXCLUDES white plantation shutters. Typical. The most popular product is EXCLUDED from their sale. They quoted me $24,000 for shutters for my lowset three bedroomed home eg 7 windows, then they went through all sorts of “sales strategies” to bring the price down to $12,000 if I agreed to signage in my front yard for 3 months. I made the mistake of paying a $1200 deposit which they wouldn’t return when I attempted to cancel only 45 MINUTES after the saleswoman left my home as I realised it was way overpriced compared to most other reputable company’s. $6-8,000 is the average quote I’ve had since then.

Modern Group refused to refund my deposit. One more thing If you want to take advantage of their credit facilities, you won’t get the sale price either. Shonky sales practices. BEWARE. I feel robbed.

I wish I’d checked their reviews first - I usually do 🤦‍♀️. If I had seen all the negative reviews, that “saleswoman” would never have put her stiletto heel over my doorstep. Please always check reviews FIRST - I’m learning the hard way.

I chose Modern Group because they are SA based and I am an ex-pat. Our blinds were installed just over 12 months ago. The rechargeable electric buttons no longer hold a charge, take 24hrs to recharge (minimum). There is a problem with one blind and Modern were quick to point out that accidental damage wasn't covered and it would cost several hundred dollars just to turn up and look at the broken one and several thousand if the blind itself needed replacing.
Like other reviews there were horrible pressure tactics by the salesman who rapidly assessed the depth of our pockets, and the discount was only valid at the time of the sales visit. I've pulled it apart myself to fix it but thus far haven't worked out how the internal motor switches from up to down. There might be a community page for that and Modern refused to provide the technical documents to help me fix it. The installer didn't line everything up neatly, blamed it on the structure. Drilled holes and didn't fill them. Lots of excuses, didn't clean up after themselves thoroughly. Over-priced, over-rated, poor form, well below expectations from a local company, consider spending elsewhere.

Worst experience we have ever had with a sales person!
Talk about a no obligation quote. Salesman tried everything under the sun to get us to sign and didn’t want to leave until we signed. Put a massive discount from their original well over priced quote. Started at 38k dropped down to 15k. Salesman was there for 2 hrs until we told him to leave. Would not give us time to think about it, offer was only valid right then and there.

Do not invite this company into your home.
I could not discourage people enough !

We called out Modern Group to give us a quote on shutters. A consultant came out, measured and ran us through the product. As my father was not present at the time, we requested that if possible they can come out again the day after just to show my father and we'd make a decision. It was agreed and everything seemed good.

The same consultant came out the next day however I had to attend something and could not be present. My parents don't have fluent English like I do, they are not as advanced as I am however for a second language, they can understand if spoken at a slower rate.

The rudeness of the consultant was extraordinary. Not only did he speak really fast, when my mother asked him for his name again, his response was "I've already told my name to your son" (said 3 times) and then proceeded to give his business card for her to read off. He then told my mother there would be no more questions and cut her off. Apparently he tried to call me multiple times that day however I was at a farm with no reception, so the consultant was huffing and puffing (most likely because he could not close the deal that day).

Now you may wonder how I found out about this, I found out from the painter at my house (we are undergoing major renovations before we move in). The painter was having a good laugh about it and when I confronted my mother, she told me her experience. On top of all of this, my mother told me to let it go, well I'm not.

If the consultant working for Modern Group thinks he can disrespect my parents under my roof and then quote me $20k for shutters and expect me give my business to them, he is seriously living in a fantasy land.

Furthermore, as this has left a bad taste in our mouths, we have family friends who are planning a major renovation that'll cost them upwards of $250k. They are not going to consider Modern Group either. They have as many windows as we do and if we assume they would be quoted the same amount, now the loss is potentially $40k.

Tell your consultants to be respectful amd patient, they are costing your business money.

It is not surprising that when I went through the reviews there seems to be a similar pattern.

Our blinds were installed last week by Paul who was very efficient and tidy plus certainly knows his job. Paul also cleaned up all the off cuts and blew the tiny bits into a pile. He is a very pleasant man and was happy to answer all our questions. Once the blinds were up Paul showed us how they worked. We are so pleased at the difference the blinds have made to the appearance of our home which now looks more up-to-date. The blinds will certainly keep the bedrooms much cooler making them far more pleasant rooms.
From Gordon, Lindy, Paul and Yvonne who have all been very helpful, thank you.

Agree with Jules Mills, for a company named ‘Modern’, they are anything but. After being informed my husband or significant other needed to be in attendance for the measure and quote appointment, I was flabbergasted. I have built my own home, run my own business and published numerous scientific articles, all without my ‘husband’s permission.’ I have never felt the need to leave a negative review for any business, but Modern please take heed of these suggestions to ‘modernise’ your marketing and sales policies - they are archaic - and we’re women, you know that we talk.

This company should be called Archaic Group since their methods of communication are something akin to high-pressured sales / direct marketing tactics from back in the 80's. I called to get a rough quote and ETA on one plantation shutter for my house, with the intention of doing the whole house, which every other company has happily been able to do. What I encountered was a woman speaking a thousand words a minute, who would not give me ANY information, (but needed all of mine & partner's), and only wanted to make an appointment for someone to come to my house and make sure my partner was also home, in order to see the product and basically make a deal. The entire interaction with her made me feel extremely uncomfortable and like I was being conned. If their product is as good as they claim, why is it so hard to get any basic information on the phone such as availability and a general estimate? Good products don't need a hard sell, as they sell by themselves. 'Modern' Group may want to revamp their sales communication strategies to align with the 21st Century or change their name. Needless to say I will not be doing any business with them.

Outrageously poor, time wasting, and disrespectful service.
After scheduling an on-site measure and taking half a day off work to meet the consultant, Steve, he demanded that my pregnant wife meets us on site or he'll leave. It is offensive and ridiculous that I can't make a decision on shutters without my wife (there is only 1 finish!). Steve walked away from me and had left before he even entered our property. I called management and spoke to another Steve, who appeared to be sorry but ultimately has ignored all further correspondence (both emails and calls) including a detailed email outlining the specifications of the 18 windows we wanted shutters for and which took significant effort to compile. Absolutely useless, rude, and have no respect for a customer's time. Modern group are awful.

Was hoping to get a quote so left details. Within ten minutes received a call. Thought wow. Tried to make an appointment so I could get the quote. Unfortunately our quote would only be done if my husband was present which is hard with our circumstances. I then checked reviews and find that one star is the prominent view. Looks like I dodged a bullet.

This is the worst company to deal with!! Do not use! We have been waiting since November 2023 to have 2 outdoor shutters installed and keep getting excuse after excuse as to why it isn't done! Don't bother asking for your deposit back to go with a more reliable company, its not going to happen! So sick of the run-around!! Would definitely not recommend!!

Absolute con. Extremely expensive. Didn’t realise how expensive until I recent had other shutters installed. The guy has to meet you in person then does this doggy phone call to boss. Pretending they are giving you you best quote. It’s all an act and it’s to con you into signing there and then. I was had 😡😡😡😡 very angry. Only given two remotes for 3 windows. It’s a rip off. Extremely rude installers.

Amazing Plantation shutters!! We have just had them installed in our home in Mandurah WA. Awesome product and very reasonably priced. Install was done by Fiona who is friendly, hard working and very professional. Thank you Fiona.

The Shutter installation was A1. Bruce is à perfectionist and does his installs perfectly. I am very happy. Karla Tucker

Last week Darren from Modern Groio completely restored my broken ugly 64 year old concrete tiled roof! I’ve lived in this house for 32 years and the embarrassment if I needed a tradie to get on my roof was immense.. I was never in a financial situation that I could afford a new roof. Each storm prediction was stressful and full of prayers for safety! Now my roof is so beautiful and looks like brand new!! The wonderful Darren worked like a Trojan on this big difficult job and I couldn’t be happier! Thanks Moden Group ~ especially Darren! Cheers Karen Marsland 🙏🏼🙏🏼🙏🏼🌟🌟🌟🌟🌟

Very disappointed with them. Had a visit to measure and quote shutters, but the sales strategy was aggressive. They offer you a price after several conversations with somebody on the phone, but you need to close the deal on the spot. When you say you need a quotation, they just leave and don't even leave a quote. I won't truste them at all

As with other reviews, it was a pressure sale but it was in the right price range so we went ahead.
Paid the interim payments as requested but had delays the whole time regarding installation.
Eventually installed 4-5 weeks after the date we were told. But then there was some fitting problems and they had to go away to remake a flashing. They insisted...literally pressured me to pay for the entire job on the day even though it was not complete. Against my better judgement I paid and here we are....the job is not complete, apparently no-one has any idea about the job and they just can't seem to be able to work out what needs to be done.....that is after I was told in writing that the job has been sent to their manufacture and will be ready in 3-4 weeks back in April. This whole saga has been going on now for 6 months with no end in site. All to save around $300 from another installer. Avoid at all costs.