Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... ãã£ãšèŠã
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I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... ãã£ãšèŠã
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I ordered a dress which was not suitable and was returned. The website says that you must inform Modora about the proposed return, which I did. I was then told to use the returns label in the parce... ãã£ãšèŠã
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I was so impressed with the clothes ordered for my daughter's visit to Oman, we placed a second order! At the checkout I had forgotten to click on the express delivery so I contacted Modora and they r... ãã£ãšèŠã
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Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
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4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, è±åœ
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
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Really fast delivery and a lovely abaya.
2026幎3æ14æ¥
Modora ããã®åç
Thank you so much for your kind feedback! Weâre thrilled to hear that youâre satisfied with the quality and craftsmanship of your abaya, and that it arrived on time, complete, and exactly as communicated. Keeping you informed every step of the way is always our priority. We truly appreciate your support and look forward to serving you again soon!
Modora ããã®åç
Weâre delighted to hear that youâre happy with the quality and craftsmanship of the dress.
Your feedback is truly appreciated and motivates us to keep delivering excellence. We look forward to welcoming you back again soon.
Great hoodies
Great hoodies. Well made and a fab price. Also quickly dispatched and well packaged.
2026幎2æ22æ¥
Modora ããã®åç
Weâre absolutely delighted to hear that youâre happy with the quality and craftsmanship of the hoodies.
Weâre also pleased that you found them to be great value for money. Offering high-quality products at competitive prices is a key part of our commitment to our customers.
Your feedback is truly appreciated and motivates us to keep delivering excellence. We look forward to welcoming you back again soon.
Postage Not Refunded
I ordered a dress which was not suitable and was returned. The website says that you must inform Modora about the proposed return, which I did. I was then told to use the returns label in the parcel so was not sure of the point of notifying them.
The refund has been processed but without the incoming postage costs which are required to be refunded if the whole order is returned within 14 days. This is prescribed under the Consumer Contracts Regulations 2013 and cannot be replaced by a company's terms and conditions.
Not a happy first time customer experience.
2026幎2æ16æ¥
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Modora ããã®åç
Hi JSS,
Thank you for your message. Weâre sorry to hear that you feel disappointed with your experience.
To clarify, we have responded to all emails received from your side, including the communication regarding your return and refund. If any of our replies did not reach you, we kindly recommend checking your spam/junk folder, as sometimes our responses may land there.
As for the postage costs, our policy (shared in our email correspondence) does not include a refund of the original shipping charges. Our dispatch partners do not reimburse outgoing shipping fees, and therefore these costs are non-refundable. Your refund has been processed in full according to our stated returns policy.
We always aim to be transparent and fair, and all relevant information was communicated during our email exchanges. If you would like us to resend any previous correspondence for your records, we would be happy to do so.
Kind regards,
Modora Team
Modora ããã®åç
Thank you so much for your wonderful feedback! We're delighted to hear you're satisfied with the quality. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Molars,I ordered something 2 monthsâŠ
Molars,I ordered something 2 months ago. Will not answer emails. Wrong tracking number.Will not refund my money.I have to wait for the delivery first.On they website the package has been delivered. But no one will contact me email or call
2025幎12æ12æ¥
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Modora ããã®åç
Just to clarify, we are not Molars. Weâve also checked again and couldnât find an order under your name. Please share your order details or the email used, and weâll gladly assist further.
On time, 5* indeed.
All items, I'm very please, someone, picked up. Thank you. All in Tactile. Being informed of timeline, thats precisely what I needed.
2025幎12æ21æ¥
Modora ããã®åç
Thank you so much for your kind feedback! Weâre delighted to hear everything was on time, complete, and clearly communicated. Keeping you informed throughout the process is always our priority. We truly appreciate your support and look forward to serving you again soon!
super quality
2025幎12æ11æ¥
Modora ããã®åç
Thank you so much! Weâre glad you loved the quality. Quality is our top priority. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Modora ããã®åç
Thank you so much for your wonderful feedback! We're delighted to hear you're satisfied with the quality. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Pay with credit card to protect your returns
I ordered some items. There is usually a minimum amount to spend to even get shipping. One item didn't fit well and so I returned it after emailing them. The delivery company found it hard to deliver it but eventually after some attempts I got them to deliver it to the gates with a picture. I got emails from them saying they received it. However there was no refund. Fortunately I paid with credit card and so got my money back.
2025幎10æ18æ¥
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Modora ããã®åç
Thank you for sharing the details. Itâs good to hear that despite the delivery challenges, the return was finally received.
Purchased items: £20 + £5 + £5 + £2.99 delivery
The third £5 item was free with the purchase of two
Total payment: £32.99 â £5 = £27.99
You returned the £20 item, but due to the offer adjustment, the refundable amount becomes £15 (£20 â £5).
However, you submitted a claim for £37.99, which is £27.99 + an extra £10 which is above total purchase and you kept 2 items.
This difference is why the refund does not match the eligible amount.
Please note, your bank is currently holding the amount, not us.
If youâd like, we can share the proof for your confirmation.
My parcel had been ripped open
My parcel had been ripped open, like it had been looked through!!!!!!!!!!
2025幎11æ10æ¥
Modora ããã®åç
I'm sorry to hear that your parcel arrived ripped open, as if it had been tampered with. Please share the details so I can look into this. Ideally, it should have been reported to the delivery service at the time, but we will ensure itâs addressed with the delivery service to prevent such issues in the future.
Beautiful products and fast delivery
Beautiful products and fast delivery. Would definitely recommend
2025幎9æ27æ¥
Modora ããã®åç
Thank you so much for your kind words! We're so happy youâre enjoying your product and satisfied with the quality of product and delivery. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
A pain in the ...
I ordered clothes with this company and the clothes were not great, I kept some most wanted to return most items. Bare in mind you have to cover the cost of the return yourself. They received the clothes did not inform me and ever since it has been like pulling teeth trying to get my money back after all this time. I have tried to be patient but it's so unprofessional I really regret shopping with this company. Think twice before you order anything, it's good if you like the items they are quick to take your money very slow to give it back. I'm still yet to receive my partial refund.
2025幎8æ18æ¥
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Modora ããã®åç
We sincerely apologize for the inconvenience caused. Your refund is currently being processed and will be completed within 2â3 working days. We truly appreciate your patience and understanding.
Regards
Modora Team
Modora ããã®åç
Thank you so much for your kind words! We're so happy youâre enjoying your product and satisfied with the quick delivery. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Great quality of clothing
Great quality of clothing. Loved the scarf, dresses and tights I bought from here. Cant wait to shop more from them.
2025幎4æ4æ¥
Modora ããã®åç
Thank you so much for your kind words! We're so happy youâre enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Abaya was returned as it was received âŠ
Abaya was returned as it was received on 4th of july.No communication from the seller.
Today is 15th july.
Refund not yet received .
Item was tight around.
Poor business practice . Be honest if you want business to grow.
2025幎6æ21æ¥
Modora ããã®åç
We sincerely apologize for the inconvenience youâve experienced. The matter is currently under review, and your request will be processed at the earliest possible. We appreciate your patience and understanding.
Regards
Modora Team
No communication regarding returnâŠ
No communication regarding return request despite my follow ups.
Item was not as described hence the request to return.
2025幎6æ11æ¥
Modora ããã®åç
We sincerely apologize for the inconvenience you've encountered. To assist you further, please check your inbox for your order details. Kindly note that we have not received the returned product. Rest assured, we are committed to resolving this matter and will do everything we can to provide the support you need as promptly as possible.
Regards
Modora Team
Modora ããã®åç
Thank you so much for your kind words! We're so happy youâre enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
It was perfect outfit for Eid
It was perfect outfit for Eid! Size was right fit! Thanks for the quick delivery.
2025幎6æ1æ¥
Modora ããã®åç
Thank you for your valuable feedback! We're delighted to hear that the outfit was a perfect fit for Eid and that our delivery met your expectations. Ensuring quality products and timely service is always our priority. We look forward to serving you again in the future!
The quality is really good andâŠ
The quality is really good and comfortable material.
2025幎5æ24æ¥
Modora ããã®åç
Thank you for your valuable feedback. We're pleased to hear that you were satisfied with the quality and comfort of the material. At our core, we are committed to using premium fabrics and upholding the highest production standards to ensure a superior customer experience. Your appreciation motivates us to continue delivering exceptional products, and we look forward to serving you again in the future.
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