Moemoecasino レビュー 2

Moemoecasino からの回答

2026年3月7日

Thank you for sharing your feedback. We're sorry to hear that you feel misled by our bonus terms, and we'd like to clarify how our promotions work.

When you opt-in for a deposit bonus, the terms clearly state that both the deposit and bonus funds must be wagered a certain number of times before any winnings can be withdrawn. In your case, wagering €1,500 to release a €50 bonus reflects the standard playthrough requirements that were disclosed at the time of opt-in. While we understand this may feel frustrating, these terms are designed to ensure fair play and are clearly outlined in the promotion details and bonus policy.

We want to assure you that we are not a SCAM casino. We operate with a valid license and follow strict regulatory guidelines. All bonus terms are fully disclosed and available for players to review before accepting any promotion. If you had difficulty locating them, we appreciate this feedback and will review how we present our terms to make them even more accessible.

We're genuinely sorry this experience didn't meet your expectations. If you'd like to discuss this further or have additional questions, please reach out to our support team directly and we'll be happy to help.

Moemoecasino からの回答

2026年3月7日

Thank you for your review and for sharing your concerns. We take all feedback seriously and want to address each of your points directly.

Regarding self-exclusion: We take responsible gaming extremely seriously. When a player requests self-exclusion through our casino, we have strict protocols in place to honor that request immediately. If you believe there has been a failure in this process, we urgently want to investigate. Please contact our Livechat agents or by email, with your details so we can review your case personally.

Regarding software fairness: All games on our platform use certified Random Number Generators (RNGs) from reputable, licensed software providers. Our systems are regularly audited by independent testing agencies to ensure fair and random outcomes. We operate under strict regulatory requirements and would not risk our licenses by using fake or manipulated software.

Regarding win limits: We do not cap winnings at 20% or any other arbitrary amount. Players are paid exactly what they win, in accordance with our terms and game rules. If you've experienced otherwise, we need specific details to investigate properly.

We understand that you may have had a frustrating experience, and we genuinely want to understand what happened. However, accusations of fraud and dishonesty are serious and do not reflect how we operate. If you're willing to provide more specific information about your experience, we will investigate thoroughly and take appropriate action.

Please reach out to us directly at LiveChat so we can address your concerns properly.