Mojang AB レビュー 

Good game, poor customer service.

Support does not read your emails, they just reply with automated messages asking for the information you've already provided.

Tickets get deleted without response.

Twitter just ignores your message and says they have a long queue of tickets.

No response for 7 months.

Disgusting support service, please help me with my account, this is ridiculous. Let me speak to a manager.
You can contact me on Twitter @Legendarisk

Can you please put hardcore mode in bedrock addition

Dou ótima avaliação porém gostaria que adicionacem modo spectador para dispositivos que não possuem essa opsão.Também outras coisas que já são pedidas a muito tempo como poder chocar o ovo de ender dragon e domestica-lo e para finalizar gostaria de pedir que adicionacem itens de esmeralda.

TERRIBLE, i sent an email to minecraft two months ago, still no replies.

I've needed help since November 2019. I keep getting trash responses or they'll mark my issue as resolved instead of actually helping, so I keep needing to make new support tickets. Absolute trash support with automated responses. If you do manage to get a human, it'll be weeks till they reply and it'll be a tier 1 agent with canned responses. I really want to play the game but won't cave like others that just give up and purchase a new account.

My unmigrated account got hacked, I tried to contact the support with all the informations needed, but I got no response in 6 months. This is unacceptable for a paid game.

I have waited since March for Minecraft Customer Support to help me with my issue. I can't login to my account, and when I ask for the password recovery email, it never arrives.
I have submitted the transaction ID and everything they have asked for and then heard nothing since. We are now in August and I still cannot login. Such a disappointment, given that Minecraft itself is such a great game.

EDIT: We are now in October, and I still have no heard from Mojang about my account.

EDIT2: I created a Twitter account on 04/10/2020 and tweeted them solely to get a response from their support Twitter handle, @MinecraftSupport. Lo an behold I had a response the next day allowing me to reset my password and access my account again.

I am grateful I am able to access my account again however I will still leave the rating as 1* because it took so long for something relatively simple to be resolved, and I had to Tweet them to get their attention in the end.

My account got stolen, 14 months and counting to get it back, i give them transaction id, original mail, username...
Its the worst support teambfor a big company, this "support" should be exposed to everyone.

Ich habe im Bug-Report Bereich mein Problem sehr ausführlich auf Englisch geschildert. Ich habe innerhalb einer halben Stunde eine Antwort vom Moderator namens Asteraoth bekommen. Allerdings wurde mir gesagt, dass es einen selben Report schon gibt. Ich habe mir den "Identischen" Report von jemand anderem angeschaut und musste feststellen, dass mein eigentliches Problem in diesem Report gar nicht behandelt wurde. Ich habe Asteraoth geantwortet das ich ein völlig anderes Problem habe und habe es ihm noch einmal genau geschildert. Ich habe wieder eine Antwort bekommen in der es hiess: "I cannot find an issue about items going through the worldboard. Feel free to edit this issue or make a new issue after you search." [Zitat Asteraoth]

Ich fühle mich nicht ernst genommen, wenn ich eine solche Antwort bekomme :(

2 months and the realms are still broken, yet they still collect people’s money. If someone’s starts a class action law suit, please add me. They are stealing from people in my opinion and they need to pay for it.

I requested a refund on the 17th (22 days ago) and they quickly accepted my refund request, however after 7 days I still had not received my refund, contacted them - it was extended to 10 days, still hadn't received it, extended to the 31st July, still hadn't received it extended to the end of this working week and apparently my refund has gone through? Well it's the end of the working week and I still haven't received it, if this wasnt a billion dollar company I would assume I'm being scammed. Awful service and I've got refunds in 3 days so why does it take a huge company more than 22 days to give you a refund?!

So, my account was hacked 4 months ago, and I opened a ticket to get it back. They ask for Transaction ID and Order ID (i have both). I sent them whatever they want, and I didn't got any response from them. It's been 4 months. And, as I saw, there're ppl that wait for more than 6 months. This is unreal.

I cannot seem to get a response to my question. It has taken over 10 days to receive a single one-line email response which does NOTHING to address my problem. I just want to access my account and add a mod. That's all. Why is attentive customer support difficult? Who pays those bills? WHY can you not read the question and FULLY reply to it. Maybe even **open my account and look into what I am talking about. Will this review even be read? DOES NO ONE CARE?

Waiting over a month for a reply to my ticket.
Terrible service.

After a total non response for month, they suddenly took it serious, and sent a reset for my hacked account.

Maj to July, to say it i like'd to give them 2 star but sense it worked so fast when i set it, i will say they know what they doing so +1 to be fair.

I was ready to abandon the game totally.
Ps. if someone have minor problems try out Discord, there is a lots of person ready to help you, that play Minecraft them self.

Waited 4 months (and still counting) for a response to my ticket. Absolutely trash. I've experienced better customer support on hacks for other games. This is a multi billion $ company too...

I accidentally changed my username and they the same thing over and over, "Mojang Support does not assist with gaining desirable usernames and we do not typically change usernames for players; this is done by clicking "Change" next to your username." This is infuriating me and i'll just wait the thirty days.

4 years of attempts at changing my now-disabled email which has just recently ended in my account getting recovered faster due to a bot that hacked it. Funny how illegal methods are much more straightforward and easy to pursue than the actual goddamn support. Stay away from this dumpster fire of a company.