The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having to make intl payments somewhat regularly, there is no replacement for having a contact who is responsive and knows what they're doing. Especially nowadays, service is lacking in almost every... もっと見る
企業が回答しました
When you reach out to Monex you are always quickly connected to a representative. If there is ever a problem (rarely) they work with you until it is corrected. Any requests are always dealt with on a... もっと見る
企業が回答しました
Monex is easy to use. Also, we had a couple independent issues that were time sensitive which were addressed immediately, which helped our company correct the isuues.
企業が回答しました
企業情報
当該企業による記述
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
連絡先
4.9
優良
1410件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service — fast, transparent, and trustworthy
I’ve been using Monex for several years for my international transfers and the experience has always been excellent. The platform is easy to navigate, the process is quick, and their communication is clear and professional. A trustworthy partner for currency exchange.
2025年11月18日
Monex からの回答
Thank you for your kind words! We’re glad to hear that our team is consistently able to support your requests quickly and keep you informed along the way. It’s a pleasure working with you, and we appreciate your continued trust in Monex USA.
It is always a quick easy transaction
2025年11月14日
Monex からの回答
Thank you for the great feedback! We're happy to hear your transactions are always quick and easy. We appreciate you choosing Monex USA!
Sam Mackenzie doesn't reply to email or…
Sam Mackenzie doesn't reply to email or answer phone. Needed urgent payment. I will be using my bank from now on.
2025年10月28日
自発的なレビュー
Monex からの回答
We’re very sorry to hear about your recent experience and the difficulty in reaching our team. This isn’t the level of service we strive to provide. We take your feedback seriously and would like to investigate what happened to ensure it doesn’t occur again. Please reach out to us at clients@monexusa.com so we can assist you directly and make things right.
Delaney was spot on with excellent…
Delaney was spot on with excellent response and quick service.
2025年11月6日
Monex からの回答
Thank you for your feedback! We appreciate you choosing Monex USA!
The exchange fee for yen is higher than…
The exchange fee for yen is higher than it used to be.
2025年11月4日
Monex からの回答
Thank you for your feedback. We appreciate you sharing this with us. Exchange rates fluctuate over time, but we always aim to remain competitive. We’d be happy to review your pricing with you to ensure you’re getting the best possible rate for your transaction volume and needs. Please feel free to reach out — we’re here to help.
easy currency exchange at a great rate
Professional team with great quick service not to mention the great rates ...much better than other banks.
2025年10月24日
Monex からの回答
Thank you for the great feedback! We’re thrilled you’re enjoying our quick, professional service and competitive rates. It’s wonderful to know we’re helping you save compared to traditional banks — that’s exactly what we aim for at Monex USA!
Easy to transfer money with just a…
Easy to transfer money with just a minute of your time and always great rates.
2025年10月22日
Monex からの回答
Thank you for your kind words! We're so glad you find our platform quick and easy to use — and that you’re happy with our rates. We appreciate your trust and look forward to continuing to support your transfers!
Monex からの回答
Thank you for your feedback! We’re delighted to hear that our team members continues to provide you with great service.
Monex is so easy to work with
Monex is so easy to work with. The online portal makes my FX transactions simple.
2025年10月20日
Monex からの回答
Thank you for your kind feedback! We’re glad to hear that our online portal makes your FX transactions simple and seamless. We appreciate your trust in Monex USA and look forward to continuing to support your business needs!
Monex からの回答
Thank you for your review! We’re delighted to hear that our team has been helpful and responsive to your emails. Providing fast and reliable support is something we take pride in. We appreciate your continued trust in Monex USA!
I love Monex best bank I've dealt with…
I love Monex best bank I've dealt with you have the best people working for you
2025年10月17日
Monex からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our team
Monex からの回答
Thank you for your kind words! We’re delighted to hear you’re pleased with our service and response time. We truly appreciate your trust in Monex USA!
They always do a good job of making…
They always do a good job of making transactions really easy!!
2025年10月16日
Monex からの回答
Thanks so much for your feedback! We’re glad to hear that our team helps make your transactions smooth and easy. We appreciate your trust and look forward to continuing to support your business!
David T
David T. is great and super easy to work with. Monex rate is reasonable and meets our infrequent needs.
2025年10月9日
Monex からの回答
That’s wonderful feedback, the Monex team makes the process smooth and straightforward for you!
Monex USA provides reliable precious…
Monex USA provides reliable precious metals services with clear pricing and professional guidance
2025年9月24日
自発的なレビュー
Monex からの回答
Thank you for the kind review! While we don’t offer precious metals services, we are here to assist with any foreign currency needs you may have. Don’t hesitate to reach out!
Your prompt response
2025年9月26日
Monex からの回答
Thank you! We’re glad our prompt response met your expectations. Providing quick and reliable support is always our goal.
Always Exceptional
It is always a pleasure working with Michael. He is always quick to respond and work well together to work out any discrepancies. I appreciate his timely responses and cheerful attitude each time we work together.
2025年10月1日
Monex からの回答
Thank you for your thoughtful review! We’re so pleased to hear that our team provides you with timely support and a positive experience.
Monex からの回答
Thank you for your feedback! We’re glad to know our service has been valuable to you.
Monex からの回答
Thank you! We're happy to hear you had a great experience and enjoyed the communication.
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