The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Having to make intl payments somewhat regularly, there is no replacement for having a contact who is responsive and knows what they're doing. Especially nowadays, service is lacking in almost every... もっと見る
企業が回答しました
When you reach out to Monex you are always quickly connected to a representative. If there is ever a problem (rarely) they work with you until it is corrected. Any requests are always dealt with on a... もっと見る
企業が回答しました
Monex is easy to use. Also, we had a couple independent issues that were time sensitive which were addressed immediately, which helped our company correct the isuues.
企業が回答しました
企業情報
当該企業による記述
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
連絡先
4.9
優良
1410件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The people are genuinely nice when I…
The people are genuinely nice when I set up a new vendor, and they helped when I had a problem with an uncompleted transaction.
2026年9月29日
Monex からの回答
Thank you for your kind feedback! We’re delighted to hear that our team has been friendly and helpful when setting up new vendors and resolving transaction issues. Providing responsive, supportive service when you need it is always our goal. We truly appreciate your trust in Monex!
service is very very good
2026年9月23日
Monex からの回答
Thank you for your wonderful feedback! We’re delighted to hear that you’ve had such a great experience with our service. Providing reliable and excellent support is always our goal. We truly appreciate your trust in Monex!
People answering the question are…
People answering the question are efficient friendly and courteous
2026年9月23日
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you’ve found our team efficient, friendly, and courteous. Providing helpful and professional support is always our goal. We truly appreciate your trust in Monex!
user friendly
2026年9月28日
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you find Monex user-friendly. Providing a simple and seamless experience is always our goal. We truly appreciate your trust in Monex!
Monex = efficiency + expertise
Monex offers the most efficient online foreign exchange platform available. And if you ever need help, a knowledgeable, courteous, helpful advisor is ready to jump on a call and offer assistance. Fabulous organization.
2026年9月27日
Monex からの回答
Thank you for your fantastic feedback! We’re delighted to hear that you find our platform efficient and that our team provides knowledgeable, courteous, and helpful support when you need it. Creating a seamless experience both online and through our service is always our goal. We truly appreciate your trust in Monex!
Your people are GREAT, but...
Your people are GREAT. What brings down your rating is your currency trading platform. That I can not enter a limit order to buy currency (Euro's in this case) with a price closer than about a Euro away/below the market is cumbersome. I missed a buy because I had to put in my limit lower than I wished.
Yes, I understand why you you do this, yet it is a Monex specific issue and one you should fix. IMHO.
2026年9月22日
Monex からの回答
Thank you for your thoughtful and candid feedback. We’re delighted to hear that you’ve had such a positive experience with our team, and we also appreciate your detailed comments about the limit order functionality. Thank you for your continued trust in Monex!
Once you've setup your payees
Once you've setup your payees, input the Euro's you need and decide if the rate is acceptable, if so buy and send a payment. Easy!
2026年9月21日
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you find the process simple and straightforward, from setting up payees to reviewing your rate and completing your payment. Making international payments easy and efficient is always our goal. We truly appreciate your trust in Monex!
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you’ve found our service professional and efficient. Providing a smooth and reliable experience is always our goal. We truly appreciate your trust in Monex!
User friendly
2026年9月18日
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you find Monex user-friendly. Providing a simple and seamless experience is always our goal. We truly appreciate your trust in Monex!
Great service as always
Efficient response to request for funds, follow-up almost immediately with contract note detailing the transaction FX rate, recipient bank account details etc. so this gave me peace of mind that the transaction was correct.
2026年9月21日
Monex からの回答
Thank you for your detailed feedback! We’re delighted to hear that you found the process efficient and that the prompt follow-up and clear transaction details gave you peace of mind. Providing accurate, transparent, and reliable service is always our goal. We truly appreciate your trust in Monex!
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you’ve experienced great customer service and that it’s easy to reach a member of our team when you need assistance. Providing accessible, responsive support is always our goal. We truly appreciate your trust in Monex!
Very reliable and very customer…
Very reliable and very customer oriented
NOTHING SEEMS TOBE TOO MUCH TROUBLE!
.
2026年9月25日
Monex からの回答
Thank you for your wonderful feedback! We’re delighted to hear that you’ve found Monex reliable and customer-focused, and that our team is always willing to go the extra mile. Providing attentive and dependable service is always our goal. We truly appreciate your trust in Monex!
Generally quite good
Generally quite good, but:
1. It is difficult however to determine whether we are actually getting the interbank (+plus) rate we were promised.
2. A periodic (e.g. monthly) statement of account of our foreign holdings would be welcomed.
2026年9月25日
Monex からの回答
Thank you for your thoughtful and constructive feedback. We’re glad to hear that your overall experience with Monex has been positive, and we appreciate you highlighting these areas for improvement.
When you reach out to Monex you are…
When you reach out to Monex you are always quickly connected to a representative. If there is ever a problem (rarely) they work with you until it is corrected. Any requests are always dealt with on a timely basis. In a word.....excellent!
2026年9月19日
Monex からの回答
Thank you for your fantastic feedback! We’re delighted to hear that you’ve consistently experienced responsive service and timely support from our team. It’s especially rewarding to know that when an issue does arise, our team works with you to get it resolved. We truly appreciate your trust and continued partnership with Monex!
Monex からの回答
Thank you for your feedback! We’re delighted to hear that you’ve had a positive experience with your account team and our service staff. Providing personalized, responsive support is always our goal. We truly appreciate your trust in Monex!
Reliable and Easy to Work With
The long-time relationship we (Victor Emanuel Nature Tours) have with Monex is essential to our operations. In travel, the reliability of and ease of working with any vendor is essential. Monex (led by Delaney Davis) displays these values all the time. My fellow operations managers and I couldn't be happier with their consistent high level of service.
2026年9月18日
Monex からの回答
Thank you for your thoughtful review and for your continued partnership with Monex! It’s wonderful to hear that our team’s consistent, reliable service has made such a positive impact. We truly value your trust and look forward to supporting you for years to come!
Quick resolution
2026年9月17日
Monex からの回答
Thank you for your feedback! We’re glad to hear that your issue was resolved quickly. Providing prompt and reliable support is always our goal. We truly appreciate your trust in Monex!
Once you use them you won't go anywhere else.
Having to make intl payments somewhat regularly, there is no replacement for having a contact who is responsive and knows what they're doing. Especially nowadays, service is lacking in almost every direction.
As long as Octavio is with Monex, we will work with him. We couldn't be happier with him and Monex.
2026年9月17日
Monex からの回答
Thank you for your thoughtful feedback and continued trust in Monex! We’re delighted to hear that our team has provided the responsive, knowledgeable support you value when making international payments. We truly appreciate your partnership and are glad to be part of your business operations!
Monex からの回答
Thank you for sharing your experience! We’re glad to hear that your first experience with Monex has been positive and that you find our platform user-friendly. We look forward to supporting you with your future transactions. We truly appreciate your trust!
Matt Malone is outstanding.
2026年9月15日
Monex からの回答
Thank you for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team. Providing knowledgeable, attentive, and reliable service is always our goal. We truly appreciate your trust in Monex!
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