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Monixbet からの回答

2026年3月6日

Dear Kostas Papadopoulos ,
We understand that long delays and lack of communication are really unpleasant and spoil the gaming experience. These are temporary difficulties, but we are actively working to improve the payment and support process to make everything faster and more convenient.
Thank you for taking the time to share your opinion — it helps us improve. If you wish, please send your account/transaction number to support — we will try to resolve your situation as soon as possible.
We look forward to seeing you again at the casino ❤️

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年2月2日

Dear, Antony Ludy

Thanks for the feedback! We are glad that you enjoyed Gates of Olympus and were able to successfully complete the session.

At the same time, we noticed your mention of a long game. For your comfort, we remind you of the importance of breaks and time control. Always play responsibly.

Good luck!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月19日

Dear Adriana Torres,

Thank you so much for your honest and detailed feedback!

We are glad that you were able to stop in time and come out with a positive balance, despite your fatigue. Such reviews are very valuable — they show a real gaming experience and help others understand what to expect from Sweet Bonanza.

We wish you a good rest and recuperation after such a long game. When you feel like having sweet adventures again, we will be glad to meet you again!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月19日

Dear ,fran torres

Thank you for your detailed and sincere feedback!

It is very pleasant to read that the overnight session in Book of Dead brought you such a decent result — 1127× and successful withdrawal of funds. Congratulations on a great game and a successful end to the session.
We appreciate that you took the time to share your experience. Such reviews help other players to better understand the atmosphere and capabilities of our casino.

We wish you a pleasant stay after a busy night and new interesting sessions at your convenience. We will be glad to see you again!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月19日

Dear,brian!

Thank you for sharing your feedback — it is important for us to be aware of such situations in order to deal with each case individually.
Unfortunately, without specific details (account name/ID, deposit/withdrawal dates, winning amount, screenshots), we cannot verify and resolve the problem publicly. Please write to us directly in support (via live chat on the website or support@monixbet.com ) and attach all screenshots/ proofs — we will promptly check and respond personally.
We do not ignore requests or block winnings for no reason — if there is a violation of the rules (bonus conditions, limits, verification, etc.), this is always explained. If support is really not responding, please send us the ticket numbers and we will figure out why this happened.
We are waiting for your message!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年2月2日

Dear Tjerk Kloostra ,

Thank you so much for taking the time to share your feedback and be honest about your impressions. We are very sorry that you have experienced delays in processing deposits and withdrawals, as well as difficulties in contacting our support team. We understand how unpleasant and inconvenient this can be, especially when you are waiting for your winnings.

Unfortunately, yes, we have indeed had delays recently (including your first withdrawal), and this is due to increased workload and the need for additional checks. We sincerely apologize for any inconvenience caused.

The good news is that your withdrawal has been successfully completed and the funds have reached you. We are actively working to automate processes and improve the work of the support service so that such situations do not happen again, and processing time becomes as fast and convenient as possible for all players.

Your opinion is very important to us. If you still have any questions or suggestions, please write directly to support@monixbet.com .

We will be glad to see you again and hope that the next time the experience will be only positive!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月19日

Dear,Youri!
Thank you so much for leaving feedback and letting us know about the situation.

We are sincerely sorry that you had to wait so long for a response and that the withdrawal of funds was canceled — we understand how unpleasant this is.
During the New Year and Christmas holidays (late December — early January), the load on the support service increases significantly, which may increase the response time compared to the usual one. Unfortunately, we were unable to respond promptly in your case, and we apologize for that.
Regarding withdrawal cancellation: The request was rejected automatically because the requested amount exceeded the daily withdrawal limit. We always try to inform the players about this in advance, but in this case, apparently, it was not noticeable enough — for which we also apologize.
Good news. All the initial withdrawals have been successfully transferred to your bank account.

If you still have any questions or need help with re—requesting withdrawal (subject to limits), please contact us directly at support (preferably via a chat on the website or the specified email address) - we will promptly help.
Once again, we apologize for the inconvenience and thank you for your patience.

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月6日

Dear Ashraf Beeharry,
Thank you so much for your awesome review! ⭐
We’re really happy to hear that the Weekend Bonus worked perfectly for you — grabbing it on Sunday, enjoying the free spins on Spinomenal slots, clear wagering, and finishing it the same day with a smooth withdrawal is exactly the kind of hassle-free experience we want every player to have.
Your feedback means a lot to the team and helps us keep delivering straightforward and enjoyable promotions.
Wishing you many more easy bonuses, fun spins, and quick payouts ahead — we’ll be ready with the next weekend offer whenever you feel like playing!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月6日

Dear SIDNEY AMOAH,

Thank you so much for sharing your experience and for this great review! ⭐
We’re thrilled to hear that your live dealer roulette session went smoothly — quick dealer reactions and instant balance updates are exactly what we aim for in our live casino. It’s also fantastic that the Play’n GO slots performed well for you right after!
Feedback like yours means a lot to the entire team and helps us keep delivering a seamless and enjoyable gaming experience.
Wishing you many more exciting spins, smooth rounds at the tables, and some big wins ahead — we’ll be here whenever you feel like playing again!

Best Regards,
Monixbet Casino Team

Monixbet からの回答

2026年1月6日

Dear NIT PATEL,

Thank you so much for sharing your experience!😊

We're really glad to hear that the platform feels easy and intuitive for you. Fast-loading games, clear menus, and straightforward gameplay are exactly what we aim for — so it's fantastic to know you could just relax, log in, and enjoy playing for 1–2 hours without any hassle or confusion.

Your feedback is super valuable and motivates the whole team to keep things simple and smooth for everyone.

Thanks again for choosing us — we hope you have many more enjoyable evenings ahead! If you ever come across something you'd like to see improved, feel free to drop us a line.

Wishing you lots of fun and good spins!

Best Regards,
Monixbet Casino Team