My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of start... ãã£ãšèŠã
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Bal provided us with a lovely shopping experience at the Chatham store. She was helpful and considered with the whole process of finding the right sizes for our child. The shop was neat, clean and tid... ãã£ãšèŠã
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visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son. Sheâs an Absolute credit to... ãã£ãšèŠã
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Today was our first visit to the shop to look at secondary school uniform. Carlo was SO helpful and happy for my daughter to try on whatever she needed to. There was no pressure to buy! Carlo was bril... ãã£ãšèŠã
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At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
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A true ambassador for the company and Homewood school.
My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of starting at a new school. Amy is a real ambassador for the company and indeed, for Homewood School.
2026幎3æ17æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing such wonderful feedback. Weâre delighted to hear about your positive experience with Amy. Itâs great to know she was so knowledgeable and understanding during what can be a stressful time, and that she made such a positive impression ahead of your son starting at Homewood School.
Kind regards,
The Monkhouse Team
Viv at Chatham Dockside was incrediblyâŠ
Viv at Chatham Dockside was incredibly warm, friendly, and informative. She was very helpful with my enquiries and took the time to explain the uniforms thoroughly. Her professionalism and willingness to help made the experience very positive.
2026幎3æ16æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing your kind feedback. Itâs lovely to hear about your positive experience with Viv at our Chatham Dockside store. Weâre so pleased she was warm, friendly, and informative, and that she took the time to assist with your enquiries and explain the uniforms thoroughly.
Weâre delighted she made your experience such a positive one.
Kind regards,
Monkhouse Team
Bal provided us with a lovely shoppingâŠ
Bal provided us with a lovely shopping experience at the Chatham store. She was helpful and considered with the whole process of finding the right sizes for our child. The shop was neat, clean and tidy. Will definitely return again!
2026幎3æ14æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing your wonderful feedback. Itâs lovely to hear about your positive experience with Bal at our Chatham store. Weâre so pleased she was helpful and considerate throughout the process of finding the right sizes for your child, and that you found the store neat, clean, and tidy.
We look forward to welcoming you back again.
Kind regards,
Monkhouse Team
I ordered sweat shirts and have beenâŠ
I ordered sweat shirts and have been told two month wait. Thatâs absolutely ridiculous, I think handcross need to find a contract else were
2026幎3æ8æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your feedback. Weâre sorry to hear about your frustration regarding the wait time for the sweatshirts and understand how disappointing delays can be. Our buyers are working hard to replenish stock as quickly as possible, to ensure items are available again soon.
Kind regards,
Monkhouse Team
Fast efficient staff who are alwaysâŠ
Fast efficient staff who are always helpful and friendly, they go above and beyond on customer service. Which is extremely rare these days, would highly recommend anyone using Monkhouse for their uniform needs.
2026幎3æ12æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing such wonderful feedback. Weâre delighted to hear that our team were fast, efficient, and helpful, and that their friendly service made such a positive impression. Itâs great to know their efforts to go above and beyond were appreciated.
Kind regards,
Monkhouse Team
Brilliant experience at ChathamâŠ
Brilliant experience at Chatham dockside monkhouse. Viv was brilliant, so helpful and informative.
2026幎3æ11æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for taking the time to leave a 5-star review. Weâre grateful for your support and thrilled to hear you had a positive experience.
Kind Regards
The Monkhouse Team
visited the Chatham store today
visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son.
Sheâs an Absolute credit to the store, keeping the shop floor immaculate which was the first thing I noticed when I walked in.
Would highly recommend this shop to my friends.
2026幎3æ9æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you so much for your 5-star rating and for sharing your wonderful feedback. Weâre delighted to hear that you had such a positive experience in our Chatham store. Bal will be thrilled to know that her attentive service and efforts to help you find the correct uniform for your son made such a great impression. Itâs also lovely to hear that the storeâs presentation stood out to you.
Kindest regards,
The Monkhouse Team
Excellent staff
Today was our first visit to the shop to look at secondary school uniform. Carlo was SO helpful and happy for my daughter to try on whatever she needed to. There was no pressure to buy! Carlo was brilliant at knowing the school policy for the uniform, what usually sells out most quickly, what items are sometimes difficult to get stock. He was also great at suggestions sizes for various items.
2026幎3æ7æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing such wonderful feedback about your visit. Weâre delighted to hear that Carlo was so helpful and made your first visit a positive experience for both you and your daughter. Itâs great to know they were able to offer helpful advice on sizing, school uniform policies, and stock availability while ensuring you felt no pressure to buy.
Kind regards,
The Monkhouse Team
Was attended to by Sonia
Was attended to by Sonia from the Chatham store, she was lovely and attended to our needs. Thanks
2026幎3æ7æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing your kind feedback. Weâre delighted to hear that Sonia from our Chatham store looked after you so well and was able to assist with your needs.
Kind regards,
The Monkhouse Team
monkhouse.com ããã®åç
Good afternoon,
Thank you for your 5-star rating and for sharing your feedback. Weâre delighted to hear that you found our team very helpful and experienced good customer service.
Kind regards,
The Monkhouse Team
Excellent service thanks at DocksideâŠ
Excellent service thanks at Dockside store
2026幎3æ4æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you so much for your 5-star rating. We're so pleased to hear that you had a positive experience with us.
Kindest regards,
The Monkhouse Team
Could do with more measurements for uniforms
My daughter had outgrown some of her uniform and so I ordered a new sweater and blazer. They were sent out very quickly and we received them within three days.
One piece of feedback. The only measurement for the blazer was the chest measurement. I am not sure if returns would be free or not, but it would be better if the sleeve length was also available, perhaps the only blazer length.
While her blazer fit fine, if the sleeves are a tad too long, but it would have been nice to have more information. Also more information about the number of pockets, I was glad it had the same amount of pockets as the previous Linela blazer.
2026幎2æ22æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for taking the time to share your detailed feedback. Weâre so pleased to hear that your order arrived quickly and that the blazer fit well overall.
We really appreciate your helpful suggestions regarding additional measurements, such as sleeve and blazer length, as well as more detailed information about features like pockets. Feedback like yours is invaluable and will certainly be shared with our team as we continue to improve our product information for parents.
Kind regards,
The Monkhouse Team
monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star review and lovely feedback. We're so pleased to hear that Sonia was very helpful.
Best regards,
The Monkhouse Team
Wonderful service from Amy.
Wonderful service from Amy.
Last week we went into the school shop at Homewood to kit my daughter out with uniform.
Amy was so helpful, very knowledgeable and gave us such good advice.
2026幎2æ12æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing such lovely feedback. Weâre delighted to hear that Amy provided wonderful service during your visit to our school shop at Homewood School and Sixth Form Centre. We will be sure to pass on your kind comments to her.
Kind regards,
The Monkhouse Team
Chatham Dockside staff were amazing soâŠ
Chatham Dockside staff were amazing so helpful , very friendly would definitely recommend the store to all
2026幎2æ21æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for your wonderful feedback. Weâre so pleased to hear that the team at our Chatham Dockside store were so helpful and friendly, and that you would recommend us to others.
Kind regards,
The Monkhouse Team
Good experience
Susanne was brilliant at Chatham Dockside. She was very helpful and made the experience very pleasant
2026幎2æ20æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and for sharing such wonderful feedback. Weâre delighted to hear that Susanne was brilliant at our Chatham Dockside store and that she made your experience so pleasant and helpful. We will be sure to pass on your kind comments to her.
Kind regards,
The Monkhouse Team
Really helpful staff,friendlyâŠ
Really helpful staff,friendly approachable and made shopping for 3 lots of uniform stress free!
2026幎2æ18æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear you had such a positive experience.
Best regards,
The Monkhouse Team
Susan- Wonderful customer service.SheâŠ
Susan- Wonderful customer service.She was also very helpful and kind.
Janelle and Nikky
2026幎2æ16æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you so much for your 5-star rating and for sharing your lovely feedback. Weâre delighted to hear that Susan provided wonderful customer service and was so helpful and kind.
Kind regards,
Monkhouse Team
Overpriced and poor quality
I bought a V neck fleece for my son 4 months ago and the stitching under the arm has come undone, so there is now a hole in the armpit. Monkhouse have asked me to return the item so they can decide whether or not to replace it, which is fair enough. My real complaint is that the fleece cost the best part of £65.00, delivered, and the quality is simply not there. On both my children's jumpers the stitching that joins the V neck has always come undone. I am not the only one to have experienced this, it is often mentioned on the school Facebook group when second had fleeces are made available for purchase. The listings will often mention the usual V neck stitching problem. The fact that the products are so expensive would suggest that they are high quality, sadly, in my experience, they are not.
2026幎2æ16æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you for taking the time to share your feedback. Weâre very sorry to hear about the issue with the stitching on your sonâs V neck fleece and that this has also been your experience with previous jumpers. We completely understand your disappointment, particularly given the cost of the garments.
As mentioned, weâve asked for the item to be returned so our team can carry out a full quality inspection. Please be assured that this is not the standard we aim to provide, and all feedback regarding product durability is taken seriously and shared with our account manager as part of our ongoing quality reviews.
We do appreciate you bringing this to our attention and giving us the opportunity to investigate.
Kind regards,
Monkhouse Team
Very quick service
Very quick service, Sonia was very helpful!
2026幎2æ16æ¥
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monkhouse.com ããã®åç
Good morning,
Thank you so much for your 5-star rating and for sharing your positive feedback. Weâre delighted to hear that you received very quick service and that Sonia was so helpful.
Kind regards,
Monkhouse Team
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