Monoia レビュー 68

Monoia からの回答

2025年6月16日

Hi Liisa,
Thanks so much for taking the time to share your feedback — and I’m genuinely sorry if our mention of Forbes caused any confusion or concern.

We always aim to communicate with full transparency, and it’s clear we need to do a better job clarifying the context around that reference. As mentioned in our follow-up messages, our product was included in a broader Forbes Health editorial roundup on natural sleep aids — not a standalone feature — and we’re currently working on retrieving the full digital record so we can share it more clearly.

We’ve already followed up directly to explain this, but your review is a good reminder that how we present things publicly matters just as much. We’ll continue improving how we communicate this across all platforms to avoid any misunderstandings.

If there’s anything else we can help with — or if you’re still waiting on anything from us — please don’t hesitate to reach out. We’re here to help and make sure every customer feels respected and informed.

Monoia からの回答

2025年6月5日

Hi Brien,
Thanks for sharing your feedback — and I’m genuinely sorry to hear you had a frustrating experience. That’s never what we want for anyone trying Monoia.

We always aim to communicate clearly and respond promptly, so it’s disappointing to hear we missed the mark for you. While we did follow up via email, it’s clear the experience didn’t feel smooth on your end — and that matters to us.

We’re constantly working to improve both our product and our support, and your message is a helpful reminder of where we need to do better. If there’s anything we can still assist with directly, we’d be grateful for the chance to make it right.