Montgomery's レビュー 

304
TrustScore 5段階評価の4

3.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

The guys that put the battery in my couch ripped the bottom and didn’t tell me. I didn’t realize until later. My puppy kept wanting to go into the hole and I had to take out the whole underside.

5つ星のうち5の評価

My experience with your service process was fantastic! Zach was highly engaged, solution focused & very passionate about his work. I really enjoyed talking with him while he worked & loved that my s... もっと見る

5つ星のうち5の評価

Love the store employees and selection. They were very helpful with picking out furniture within my budget. Also, showed great knowledge about the furniture and construction. I love the display t... もっと見る

5つ星のうち5の評価

Kayla was very helpful :-) Excited to do more business as our house progresses. Thanks again Kayla for superb service. We asked if we could take a barstool home to see how it would look and how man... もっと見る

企業情報

  1. インテリア デザイナー
  2. 家具店

当該企業による記述

The Montgomery's whole-home experience allows you to shop with confidence while our team of specialists and experts combine their knowledge and talents to offer you selections for every budget in furniture, mattresses, window fashions, flooring and lighting for your home. With stores in Sioux Falls, Madison, Watertown, and Aberdeen, you will find fashions for your home with a design team prepared to walk you through each step of the process from inspiration to installation with our complimentary design services.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

304件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(304)

過去12か月のレビュー数: 0

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Product and pricing was generally fair

Product and pricing were generally fair. Had some concerns about consultant’s knowledge of product options. Worked with management to address concerns. Overall, pleased with our experience.

2018年6月26日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

Thank you for your feedback. We are continually training and working with our teams to be familiar with all of our products. Your comments have helped us zero in on an area to improve. Our sales manager will reach out to you. We would like to improve your experience. – MJR

5つ星のうち5の評価

Our gal was so sweet

Our gal was so sweet! Hope delivery goes smooth too!

2018年6月25日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

Thank you for the kind words! We look forward to making your delivery special. - MJR

5つ星のうち4の評価

My designer was extremely helpful…

My designer was extremely helpful finding my style and price point. Emily was very easy to work with. I would recommend the Montgomery experience to anyone.

2018年6月20日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

Thank you Sonja. We really appreciate you taking the time to give us feedback.

5つ星のうち5の評価

Candice has been a wonderful help to…

Candice has been a wonderful help to us. She has been to our house after remodel and our business and helped us with everything from color schemes to furniture and artwork. She should have a raise

2018年6月18日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

Thank you for letting us know! We are happy to have Kandice on our team. We are glad she was able to help you find everything you need for both your home and your business.

5つ星のうち5の評価

My experience turned out better than I…

My experience turned out better than I thought it would. Connie helped me with a chair and ottoman that I had purchased 2-3 years ago and I was very impressed with the outcome. I also had an issue with the trim on my couch and Zach came to my home and fixed it in less than thirty minutes. He was a pleasure to work with. I will shop at Montgomery's for any future furniture needs that I might have.

2018年6月18日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

Thank you for letting us know. I am sorry that we had an issue with the trim on your sofa. We are happy to have people like Zach on our team that have the know how to make something better than it was straight from the factory. We are happy to help from start to finish including service after the sale. - MJR

5つ星のうち2の評価

Great selection and affordable prices, however, the overall purchasing experience was filled with disappointments.

We found a sectional and a king bed frame/stand that we loved. Both items were clearance and marked as "Last One". We purchased, as in credit card was charged, both items and also ordered an ottoman that in a fabric matched the pillows of the sectional on a Saturday. The associate also informed us that delivery times may be a while out due to a sale they recently had.

After the transaction, our associate attempted to call the delivery team, but they had left for the day. We were told they would call on Monday to schedule a time.

Roughly two hours later, our associate called and informed us that the king bed frame/stand we had paid for was already sold and we would not be able to have it. I expressed my disappointment with her news and the fact that this was allowed to happen; however, she encouraged us that she would find other options and make this right and would present them to us Tuesday.

My wife finally called Wednesday to inform the associate the delivery team never called, to which they said, "We just had a sale and they are very busy.", which was a different message than we were initially given. She also inquired about the other options she had found, but the associate said, "There really are no other options in your price range." We understood the frame/stand we purchased was a very good deal; however, we also expected at least an effort to rectify this issue and feel as though no effort was made.

We were refunded our purchase price, and after a bit of negotiation, a portion of the protection plan we also purchased in the initial transaction. I was also informed that the fabric we had paid extra for on our ottoman was not going to work as well as advertised. I'm glad we were informed; however, at this point it was just salt in the wound. We instead chose to match the ottoman to the sectional.

We are very satisfied with the sectional and ottoman, but the road to here was a rocky one. And I can't say I will never shop at Montgomery's again, but it won't be my first stop.

2018年6月18日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

Thank you for taking the time to give us this feedback. We are working every day to improve our communication with our customer's. We definitely made errors in our communication with you. Our sales manager has made a call to you to see what we can do to help improve your overall experience. All feedback is appreciated and we will use it during our training. – MJR

5つ星のうち5の評価

Great customer service!

Michelle was very kind and helpful! She wasn't pushy, which I was thankful for, and she allowed my husband and me enough space to decide what was best for us rather than trying to up-sale us!

2018年6月17日
自発的なレビュー
5つ星のうち5の評価

Amazing service

We had a very pleasant experience while shopping for a new bed. The salesperson was very friendly and knowledgeable. She gave us the time we needed to try out and think about each of our mattress choices.

2018年6月16日
自発的なレビュー
Montgomery's ロゴ

Montgomery's からの回答

We are happy to hear you had a pleasant experience! Finding the right bed can be an intimidating process. We hope to make it a pleasant experience for every one of our guests. - MJR

5つ星のうち5の評価

Wonderful shopping experience

Wonderful shopping experience. Great customer service. Furniture delivered when setup , I would recommend this furniture store to anyone without reservation. Beautiful furniture and store layout.

2018年6月14日
自発的なレビュー
5つ星のうち4の評価

Satisfied Customers

We got exactly what we wanted and feel it is great quality! We did pay more than we had hoped to pay, but they have a reasonable supply of bargain options!

2018年6月13日
自発的なレビュー

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