Buyer beware. I ordered two lights and when they came, they were of very poor quality. I contacted them and took the time to send pictures to show how the product was defective. After going back-and-f... もっと見る
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レビュアーのコメントを見てみましょう
After reading some of the reviews below we were apprehensive about ordering from this company however we could not find the exact item we wanted elsewhere. We ordered 9 lights in total (7 Chiswick w... もっと見る
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I placed an order 2 weeks ago with no follow up from the company so I reached out. They informed me that the item was incorrectly priced on their website and I needed to pay an additional $700. Absolu... もっと見る
Placed an order for 3 Marset lights back in December. They just arrived today, and they are certainly counterfeit. We have other Marset lights to compare to. Spacing is all wrong, no dimming feature,... もっと見る
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企業情報
当該企業による記述
Browse living & dining room pendants - Free Shipping on our best-selling designs. Whatever your taste, we have a pendant light style to perfectly complement your home's unique aesthetic. As a direct lighting manufacturer, Mooielight offers an extensive collection of high-quality, gorgeous fixtures – from modern pendants and ceiling lights to elegant table lamps and wall sconces – often at significant savings compared to traditional retail prices. We achieve this by shipping directly from our workshops, bringing you stylish lighting solutions for every room without the high markups. Explore our diverse range and enjoy the confidence of our satisfaction guarantee, knowing you'll find beautiful lighting backed by dedicated customer support and free worldwide shipping on qualifying orders.
連絡先
1220 Caton center Dr. Suite L-M, , 21227, Baltimore , 米国
- +1 832-377-1896
- admin@mooielight.com
- mooielight.com
2.5
期待以下
255件のレビュー
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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I have never received my ordered item
2021年11月5日
Mooielight からの回答
I'm truly sorry to hear that you have not received your ordered item, and I understand the frustration this must be causing. I want to assure you that we take this matter seriously, and we are committed to resolving the issue promptly.
I've seen that there have been challenges with shipping delays, and I want to sincerely apologize for any inconvenience this may have caused. To assist you further and track your order more effectively, could you please provide your order number or any additional details?
Additionally, I recommend reaching out to our customer service team at support@mooielight.com. They will work diligently to investigate the situation, provide you with more accurate information, and work towards a resolution.
We appreciate your understanding during this time, and we're here to assist you in any way we can.
Best regards,
Ashley
Mooielight Customer Service Specialist
Mooielight からの回答
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our customer service. Providing excellent service and being responsive to our customers' needs are top priorities for us.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and appreciate your kind words.
Thank you for choosing Mooielight, and we look forward to serving you in the future!
Best regards,
Ashley
Mooielight Customer Service Specialist
It’s been 8.5 weeks since I placed my…
It’s been 8.5 weeks since I placed my order and I have not received my items as of yet. I understand covid poses issues with delivery but it would be nice to not be the one to keep asking for updates. Although they are quick to respond, which I appreciate, Mooie should be providing ongoing updates instead of me having to ask. The tracking page does not provide adequate shipping updates. Perhaps my review will change once I receive the items and see the quality of my items.
2021年11月3日
Mooielight からの回答
I apologize for the delay in receiving your items, and I understand the frustration this has caused. We appreciate your patience during these challenging times, and I want to assure you that we are committed to resolving this issue promptly.
Thank you for your understanding regarding the challenges posed by COVID-19 and shipping delays. I'm sorry to hear that the tracking page did not provide adequate updates. Your feedback is valuable, and we will work to improve our communication and tracking processes.
To provide you with more accurate information and ensure a swift resolution, could you please provide your order number or any additional details? Additionally, I recommend reaching out to our customer service team at support@mooielight.com for more personalized assistance.
We understand the importance of ongoing updates, and we apologize for any inconvenience caused by the lack of communication. We appreciate your business and look forward to ensuring a positive resolution for you.
Best regards,
Ashley
Mooielight Customer Service Specialist
Mooielight からの回答
Thank you so much for your positive feedback! We're thrilled to hear that you are pleased with both our product and customer service. Providing high-quality products and excellent service are top priorities for us.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and appreciate your kind words.
Thank you for choosing Mooielight, and we look forward to serving you in the future!
Best regards,
Ashley
Mooielight Customer Service Specialist
Beautiful Chandelier
The chandelier is very beautiful. I love it. I wish the shipping did not take so long. Also I wish I knew that the light bulbs were designed for Europe. I had to buy adapters to make the USA bulbs work. But it was well worth the effort. I love the final product
2021年10月23日
Mooielight からの回答
Thank you so much for your positive feedback! We're thrilled to hear that you find the chandelier very beautiful and that it was well worth the effort, despite the shipping duration and the need for adapters. We apologize for any inconvenience caused by the shipping time and the bulb compatibility.
Your satisfaction is our priority, and we appreciate your understanding during these situations. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing Mooielight, and we're delighted to hear that you love the final product!
Best regards,
Ashley
Mooielight Customer Service Specialist
Good product
Good product. Very helpfull and super quick the aftersale assistance!
2021年10月23日
自発的なレビュー
Mooielight からの回答
Thank you so much for your positive feedback! We're delighted to hear that you are pleased with our product and the quick after-sale assistance. Providing helpful and efficient support is a priority for us, and we're glad we could assist you promptly.
If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future.
Thank you for choosing Mooielight!
Best regards,
Ashley
Mooielight Customer Service Specialist
This company has excellent customer…
This company has excellent customer service and terrific products.
2021年10月15日
Mooielight からの回答
Thank you so much for your kind words! We're thrilled to hear that you've had an excellent experience with our customer service and that you find our products terrific. Providing top-notch service and high-quality products are fundamental to us, and we appreciate your positive feedback.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again.
Thank you for choosing Mooielight!
Best regards,
Ashley
Mooielight Customer Service Specialist
Seems to be hit & miss
This is a tricky one.
I ordered 2 lamps at the same time and paid for the fast shipping (which is quite expensive $150).
One lamp arrived quite fast and the quality is nice. However, two months later the other lamp still hasn't arrived. I have contacted their customer service and while I do get a reply, they only tell me to be patient and that the lamp is still in transit.
My final review would depend on if I'll ever receive the lamp and the quality.
It's really a shame because based on the first lamp, I had higher expectations.
2021年10月14日
Mooielight からの回答
I appreciate you bringing this to our attention, and I apologize for any inconvenience caused by the delay in receiving one of your lamps. I understand that you've paid for fast shipping, and it's disappointing to hear about the extended transit time.
We take your concerns seriously, and I want to assure you that we are actively working to resolve this issue and ensure you receive the outstanding lamp as soon as possible. While we understand your frustration, we appreciate your patience during these circumstances.
To provide you with more accurate information and expedite the resolution, could you please provide your order number or any additional details? Additionally, I recommend reaching out to our customer service team at support@mooielight.com for more personalized assistance.
We apologize for any inconvenience caused, and we're committed to making sure you receive the lamp and are satisfied with the quality. Thank you for your understanding.
Best regards,
Ashley
Mooielight Customer Service Specialist
Ordered in August and is now Oct 12th…
Ordered in August and is now Oct 12th and my order is still not here.
Very uncertain I'll ever get it and if I'll have to submit a claim for a fraud site.
2021年10月12日
Mooielight からの回答
I'm sorry to hear about the delay in receiving your order, and I understand your frustration. I want to assure you that we take this matter seriously, and we are actively working to resolve the issue.
Shipping delays can occur due to various reasons, and we apologize for any inconvenience caused. To better assist you and provide more information about your order status, could you please provide your order number or any additional details? Additionally, I recommend reaching out to our customer service team at support@mooielight.com for more personalized assistance.
We understand the importance of your order, and we are committed to ensuring you receive it. Thank you for your patience and understanding during these challenging times.
Best regards,
Ashley
Mooielight Customer Service Specialist
Mooielight からの回答
Hello,
Thank you so much for your positive feedback! We're thrilled to hear that you find the lamp beautiful. Regarding the lights having different colors, we apologize for any inconvenience this may have caused.
If you have specific concerns or if there's anything we can do to address the issue with the lights, please feel free to contact our customer service team at support@mooielight.com. We want to ensure that you are completely satisfied with your Mooielight experience.
We appreciate your business and hope you continue to enjoy your beautiful lamp!
Best regards,
Ashley
Mooielight Customer Service Specialist
A bit overpriced for the quality.
Ok
The plastic is shiny which is hard to tell in pictures. I was hoping it would be Matt. The shiny element makes it look a bit cheap. The plastic is a blue-ish cool sterile white not a warm soft white. Unfortunately it doesn't match my tone of white walls.
Overall design is great though.
2021年10月10日
Mooielight からの回答
Thank you for sharing your feedback with us! We appreciate your honest review, and we're glad to hear that you find the overall design great. We apologize for any disappointment regarding the plastic finish and color not meeting your expectations.
Your input is valuable to us, and we take customer feedback seriously. If there's anything specific we can do to address your concerns or if you have further questions, please don't hesitate to reach out to our customer service team at support@mooielight.com. We want to ensure that you are satisfied with your Mooielight experience.
Thank you for choosing Mooielight, and we appreciate your understanding.
Best regards,
Ashley
Mooielight Customer Service Specialist
Terrible experience
Terrible experience. I gave an order 60 days ago. But, it's not delivered yet. Also, nobody says when it will be delivered. they say just give us more time.
2021年10月9日
Mooielight からの回答
I sincerely apologize for the inconvenience you've experienced with the delivery of your order. I understand how frustrating this situation must be, and I want to assure you that we take it seriously.
Shipping delays are not the experience we aim to provide, and we understand the importance of timely deliveries. I apologize for any miscommunication or frustration caused by the extended wait.
To address this issue promptly, I kindly request you to provide your order number or any additional details so that we can investigate and expedite a resolution. Additionally, I recommend reaching out to our customer service team directly at support@mooielight.com for more personalized assistance.
We appreciate your patience during this process, and we're committed to ensuring that you receive your order as soon as possible.
Best regards,
Ashley
Mooielight Customer Service Specialist
I'm very disappointed by the product…
I'm very disappointed by the product quality and customer service. If you want to save money please do not buy from them!
It all started last December (2020) when I bought the Oo lamp (it's a knock off obviously). My problem started when I received my lamp (which btw came later than the expected 90 days and with no update regarding their delays). The lamp was in a very bad shape with several -very visible- painting defects & scratches and with no European plug (I think it was the Chinese one). Plus the smaller glass bowl had a defect on its surface (it looked like a cavity). After I emailed them about all that (with attached pictures as a proof), I asked them what the best solution is timewise, as I did NOT want to wait another 90+ days to receive a new one.They answered me right away that they would send me a new one stating that the shipping would take only 2-3 weeks while a refund would require me to return the lamp back, which would cost me more than the money I gave to buy it! They also told me that they changed a supplier and the new lamp will not have the same issues.
So I agreed for a replacement and I'd keep also the faulty lamp. That was fair I guess. However, the new lamp took 3 months once again to arrive (february - May) and I had also to pay 35 Euros to clear it from the customs office. That was just ridiculous and II'm overly disappointed. At least now the new lamp indeed does not have any issue. (In case there is any doubt I've kept all our email exhanges that prove all the above)
2021年10月4日
Mooielight からの回答
I sincerely apologize for the inconvenience and frustration you've experienced with your purchase. I'm truly sorry that the initial lamp did not meet your expectations and arrived in poor condition. This falls below the standards we strive for in terms of both product quality and service.
It's disheartening to hear about the delays and the additional costs you incurred during the replacement process. This is certainly not the experience we want our customers to have, and we understand your disappointment.
We appreciate your understanding during these challenging times, especially with the impacts of Covid-19 on shipping and logistics. I want to assure you that we take your feedback seriously, and we are actively working to improve our processes to prevent similar issues in the future.
If there's anything more we can do to address your concerns or if you have any further feedback, please don't hesitate to contact us at support@mooielight.com. We value your business, and we're committed to making things right for you.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Ashley
Mooielight Customer Service Specialist
The quality of the lamps I ordered were…
The quality of the lamps I ordered were not like expected and so i returned them sadly on my own costs and didn’t get my refund back till now…so I never will buy at mooielight again and can’t advice it.
2021年10月3日
Mooielight からの回答
I'm genuinely sorry to hear about your disappointment with the quality of the lamps and the challenges you faced with the return process. Your experience does not align with the level of service we aim to provide, and I apologize for any inconvenience caused.
I understand the frustration of not receiving a refund promptly after returning the items. I assure you that we are committed to resolving this matter promptly. I kindly request you to share your order details or the return tracking information with us at support@mooielight.com so that we can investigate and expedite the refund process.
We value your business, and we want to make things right for you. Please allow us the opportunity to address your concerns, and we appreciate your patience in this matter.
If there's anything else you'd like to discuss or if you have further details to provide, please feel free to reach out to us via email, and we'll do our best to assist you.
Thank you for your understanding.
Best regards,
Ashley
Mooielight Customer Service Specialist
Very happy with product
Packaging was good, nothing damaged. Customer service was quick to get back to me with information regarding my order. The lights looks beautiful and we are very happy.
2021年10月1日
Mooielight からの回答
Thank you so much for taking the time to share your positive experience with Mooielight! We're delighted to hear that the packaging, customer service, and the lights themselves have met your expectations.
Ensuring that your order arrives in perfect condition is a top priority for us, and we're thrilled to learn that everything reached you without any issues. Our team is dedicated to providing quick and informative responses to ensure a smooth and enjoyable shopping experience for our customers.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your kind words and are grateful for your support.
Wishing you many bright moments with your new lights!
Best regards,
Ashley
Mooielight Customer Service Specialist
Mooielight からの回答
We sincerely apologize for any inconvenience you've experienced regarding your order. We understand the frustration caused by delays and the importance of receiving your product in a timely manner.
We would like to investigate this matter further to ensure we resolve the issue promptly. Could you please provide us with your order number or any relevant details so that we can look into the status of your shipment and take appropriate action?
Once again, we apologize for any inconvenience, and we are committed to resolving this matter to your satisfaction.
Kind regards,
Ashley
Mooielight Customer Service Specialist
Not a scam, but be prepared to wait a while for postage
After reading the reviews I thought this website was going to be a scam. After waiting a couple of months to receive the lamp it finally came today, the quality is surprisingly good and I’m super happy. Only giving 4 stars because I had to wait so long for postage, but in their defence I was told about this from the initial purchase. I would definitely recommend as the original of this lamp can cost around $3,000. Thanks for the quick communication and I would buy from you guys again
2021年10月1日
Mooielight からの回答
Thank you for taking the time to share your feedback with us. We appreciate your honesty and understanding regarding the shipping delays. We are pleased to hear that you are happy with the quality of the lamp and that it met your expectations.
We understand that waiting for an item can be challenging, and we apologize for any inconvenience caused by the extended delivery time. Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you have any further questions or need assistance, please feel free to reach out to our customer service team. We're here to help.
Thank you for choosing Mooielight!
Best regards,
Ashley
Mooielight Customer Service Specialist
No delivery after almost 3 month
I give this bad score as I placed the order beginning of July and it still did not arrive.
I requested a cancellation of my order and a refund, as this option was mentioned in the FAQs and I read many reviews complaining that orders were not delivered. So I am simply worried it will never appear.
Instead of refunding me the customer service arranged a new shipment, promising that the order will arrive in 2 weeks. Well, we will see.
I am willing to give a better score when my order arrives and I am satisfied with the lights.
2021年9月23日
Mooielight からの回答
Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience caused by the delay in your order. We understand your frustration, and we appreciate your patience throughout this process.
We want to assure you that we take your feedback seriously, and we have taken steps to address the issue. We have resent your order via EMS express to expedite the delivery process. Please allow some time for the new package to arrive.
We understand your reservations, and we are committed to ensuring that you receive your lights and are satisfied with your purchase. We will do our best to make this right for you.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We value your business and look forward to resolving this matter to your satisfaction.
Thank you for your understanding.
Best regards,
Ashley
Mooielight Customer Service Specialist
Llegaron los dos pedidos
Llegaron los dos pedidos correctamente, uno de ellos antes del plazo previsto. Buena relación calidad precio. Recomendable.
2021年9月15日
Mooielight からの回答
¡Nos alegra saber que sus dos pedidos llegaron correctamente y que uno de ellos incluso llegó antes de lo previsto! En Mooielight, nos esforzamos por brindar productos de alta calidad y un servicio que cumpla con las expectativas de nuestros clientes.
Agradecemos su recomendación y su apoyo continuo. Siempre nos esforzamos por mejorar y satisfacer las necesidades de nuestros clientes. Si tiene alguna pregunta adicional o necesita asistencia, no dude en ponerse en contacto con nuestro equipo de servicio al cliente.
Gracias por elegir Mooielight. ¡Esperamos que disfrute de sus productos!
Saludos cordiales,
Ashley
Especialista en Servicio al Cliente de Mooielight
It took over a month to receive and bad…
It took over a month to receive and bad communication but light is lovely and great price
2021年9月13日
Mooielight からの回答
Thank you for taking the time to share your feedback. We're delighted to hear that you find the light lovely and that you appreciate the great price. Your satisfaction is important to us, and we apologize for any inconvenience caused by the extended delivery time and communication issues.
We understand that prompt and clear communication is crucial, and we're actively working on improving this aspect of our service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team.
We appreciate your understanding and patience. Thank you for choosing Mooielight, and we hope you enjoy your beautiful light!
Best regards,
Ashley
Customer Service Specialist at Mooielight
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