Same situation as everyone when requesting a refund or cancelled the subscription. First bill amount cannot be refunded while it already cancel and then they confirm that it would be cancelled yet the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nora was able to promptly address my concern right after I submitted it on the website. She responded quickly to my inquiry, and I truly appreciate how smoothly and efficiently it was handled. Thank y... もっと見る
企業が回答しました
Tante possibilità da valutare in futuro Prima vorrei leggere l'email che mi arriverà Poi prenderò in considerazione le altre possibilità di imparare acquistando altri articoli Comunque alcuni d... もっと見る
企業が回答しました
Moon Grade has become a staple in my morning routine. The daily affirmations and tarot readings are surprisingly accurate and help me stay grounded throughout the day. I love how it breaks down comple... もっと見る
企業が回答しました
企業情報
Moongrade について
当該企業による記述
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
連絡先
4.0
ほぼ満足
619件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
MoonGrade gets an F
Let’s start with how I even got to trust pilot. If you click one star when they ask you, they send you to their customer support but if you click five stars, then they send you to trust pilot to leave a review. This company does nothing but mislead people. I literally have an email that says live one on one coaching yet their coaches are AI. Two of their AI coaches refused to admit that they were high and told blatant lies, including what they ate that day or their height. They’ve built the chat in a way that makes it look like you were chatting with a real person. It says delivered and then seen and then it shows the AI “ typing”.
Also, when you first sign up, you have to click through like 20 screens of offers to buy more stuff from them before you’ve even seen any product
2026年1月25日
Moongrade からの回答
Dear JAH,
We appreciate your feedback on the coaching chat and the multiple offer screens. We are actively working on improvements to streamline the experience and ensure clarity. Please email help@moongrade.app with your account email and order number so we can address your concerns directly.
Sincerely,
Moongrade Team
Would be zero stars if that was an option
I signed up for a free month’s trial to Moongrade last summer. Unbeknownst to me, I had also been subscribed to something called Mindway and six month later I was charged £176.99 for this subscription. Supposedly I should have been sent a reminder about this charge but conveniently did not receive this. If I had, I would definitely have cancelled this subscription seeing as it was something I had never knowingly signed up to. I have explained this many times to the support team but they would not refund more than 75% of the fee. When they initiated the refund, they also then had the cheek to say that my satisfaction is very important to them! Be very careful when signing up to any free trial or using this company in any way.
2026年1月23日
自発的なレビュー
Moongrade からの回答
Dear James Matthews,
We apologize for the confusion regarding the Mindway subscription and the missing reminder. We are actively working to improve our communications. Please email help@moongrade.app with your account email and order number so we can review your case.
Sincerely,
Moongrade Team
Signed up for a free trial, hard to cancel
Signed up for a free trial. Was promised an app, which was not available in my country. After the trial I tried cancelling my subscription, which is not possible through the desktopversion (you can delete your account, but not your subscription). The only way is through the app, which I couldnt download. So I was charged a years subscription.
When I saw this, I contacted costumer service. They won't refund me my money, even though I can't have acces to the app (which was included in the service). I feel scammed by this company by how hidden the cancellation proces is.
2026年1月23日
自発的なレビュー
Moongrade からの回答
Dear Alix,
We understand your frustration regarding the app availability in your region and the difficulty cancelling via desktop. We are actively working to improve our subscription management options. Please email help@moongrade.app with your account email and order number so we can assist you directly.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear donaldlovesbeckyever,
We’re happy to hear you think our service is great! We are actively working on improvements to our chargeback and legal assistance. If you ever need support, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear lexyfay,
We are thrilled you found Moongrade "truly amazing!" We are dedicated to continually improving our legal and chargeback assistance. Please email help@moongrade.app with your account email and order number if you ever need further support.
Sincerely,
Moongrade Team
Not applicable
2026年1月20日
Moongrade からの回答
Dear andrea,
Thank you for the 4 stars! We’re constantly working on improvements to make Moongrade even better. If you have any questions or feedback later, please email help@moongrade.app with your account email and order number so we can assist.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear danielledion,
We are thrilled to hear that everything went well and you are satisfied! We are working hard to improve our services regarding legal and scam issues. Please email help@moongrade.app with your account email and order number if you need any further support.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear Brooke Ferris,
We are happy to hear that things are going well so far! We are continually working on improvements to our process. Please email help@moongrade.app with your account email and order number if you ever require assistance.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear Paola,
We are thrilled you found our service very accurate and worth a 100% recommendation! We are constantly working on improvements to support our users. If you need anything else, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear moonlight,
We are glad we could help by reaffirming the details of your situation. We are actively working on improvements to our platform. Please email help@moongrade.app with your account email and order number if you need further assistance.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear kimberlyspielberger,
We're thrilled that everything "aligned together" for you! We are actively working on improvements to our legal and chargeback assistance. Please email help@moongrade.app with your account email and order number if you require further support.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear mp,
We’re glad to hear you found the app easy to follow. We are actively working on improvements to our chargeback and legal tools. If you have any questions, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear danaehaynes,
We understand that navigating the app can be unclear at first. We are actively working on improvements to make the interface more intuitive. Please email help@moongrade.app with your account email and order number so we can personally walk you through the features.
Sincerely,
Moongrade Team
Scam
I had purchased a 3 month subscription to see if it was worthwhile, which it was not. I am very cautious about subscriptions because I know they usually have a motive to get you to forget and pocket your money, however, the Moongrade company outdid themselves. Hidden charges galore. I was somehow charged for an entire year subscription following the deletion of my account (only option on the app). When reaching out to customer support (not very supportive) they stated you cannot delete the subscription without contacting customer support meaning there is no way to cancel your account without them, but go ahead and create an account without them! It’s complete bs and id say save yourself the headache and anxiety and just go with another app that does the same thing without pretty much pit pocketing you.
2026年1月15日
自発的なレビュー
Moongrade からの回答
Dear Melissa Jackson,
We apologize for the confusion regarding charges following the deletion of your account. We are actively working on improving the visibility of our cancellation process. Please email us at help@moongrade.app with your account email and order number so we can investigate this matter directly.
Sincerely,
Moongrade Team
It was all easy but can't comment on…easy
It was all easy but can't comment on any other part yet
2026年1月13日
Moongrade からの回答
Dear mgst,
We're glad to hear the process has been easy so far! Whether for a chargeback or legal matter, we strive to simplify things and are actively working on improvements. Please email help@moongrade.app with your account email and order number if you have any questions as you proceed.
Sincerely,
Moongrade Team
I love how instantly accurate they were…
I love how instantly accurate they were to my partner’s name (James ❤️🌹) but a lot of the things I saw… too expensive for me.
2026年1月13日
Moongrade からの回答
Dear yiddies,
We're happy to hear the results regarding James were accurate! We appreciate your feedback on the pricing and are working on improvements to offer the best value. Please reach out to help@moongrade.app with your account email and order number so we can assist further.
Sincerely,
Moongrade Team
A new me!
Well, I’ve just got started and I am excited. I have never interacted in this way and I’m a bit nervous, but it is definitely something I’ve wanted to try, I wish I could’ve done something more, but I’m just so broke right now, due to money. Paying for my divorce lawyer, and waiting for my child support payment from my soon to be x wife. And that is what is holding me up for trying other things right now. But thank you for the opportunity to share with me, from the bottom of my heart. Brian McSwain
2026年1月13日
Moongrade からの回答
Dear Brian McSwain,
We’re thrilled you’re excited to get started! We understand dealing with a divorce lawyer is stressful, and we appreciate you joining us. We are constantly making improvements. Please email help@moongrade.app with your account email and order number if we can help.
Sincerely,
Moongrade Team
Things I need to know
2026年1月11日
Moongrade からの回答
Dear kareneffler,
Glad we could cover the things you needed to know! We are working on improvements to make our legal and injury insights even better. Please email help@moongrade.app with your account email and order number for any assistance.
Sincerely,
Moongrade Team
Moongrade からの回答
Dear alyssagarrett,
We’re thrilled you enjoyed the value during your free month! We are actively working on improvements to our legal and injury support platform. Please email help@moongrade.app with your account email and order number so we can ensure everything continues to run smoothly for you.
Sincerely,
Moongrade Team
Clear Vision less Indecision
I had so many questions about the changes in my life and how I should navigate my future.
I am getting the insights to manage my decisions and souls desires with a much clearer perspective.
2026年1月9日
Moongrade からの回答
Dear Penny R Davis,
We are thrilled you are finding a "clearer perspective" regarding your soul's desires! We are actively working on improvements to provide even better insights. If you have any questions, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。