Moov Electric レビュー 

131
•
TrustScore 5段階評価の3.5

3.5

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Bought a Swifty one e scooter from this company. It was advertised as being “refurbished/ex demonstration” but obviously hasn’t been checked as yet the battery is completely dead. Put in a service req... もっと見る

企業が回答しました

5つ星のうち5の評価

My Jeep 2xe Camou Electric Scooter is outstanding. Super fast delivery. I even forgot to put my door number down, so I emailed customer service and was sorted out straight away. But like I said abso... もっと見る

5つ星のうち5の評価

Active scooter large wheel scooter. Great quality delivery when promised, had now for 10 months over 1700km no problem ,battery life is now starting to drop, but used everyday for work 8km round trip... もっと見る

5つ星のうち5の評価

Best service by customer even your product js fault too immediate assist and next day pick up and drop of your escooter. No extra charges all covered in warranty. Customer service is top notch. W... もっと見る

企業情報

  1. 自転車屋
  2. ・
  3. バイク アクセサリー専門店

当該企業による記述

Moov Electric is an online retailer selling high end e-scooters and e-bikes


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3.5

まあまあ

TrustScore 5段階評価の3.5

131件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 50%に回答しています

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3.5

すべてのレビュー

(131)

過去12か月のレビュー数: 2件

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5つ星のうち1の評価
Moov Electric ロゴ

Moov Electric からの回答

Hi Ann. Thank you for informing us you haven't received your product. A replacement product has been shipped today and will be with you tomorrow. Accessories and small parts are shipped with Royal Mail tracked delivery and we pay for next day delivery. Unfortunately on the odd occasion this can take a few extra days which seems to have happened. Please feel free to keep the original product when it arrives so you have a spare for future use. I hope this has resolved your problem. Many thanks, Moov Electric Customer Service

5つ星のうち4の評価

Unfortunately

Unfortunately, I also had issues with my order and have since returned which is disappointing, but customer care within Moov has left me satisfied, even though I have no product lol. Very transparent and quick, and still would recommend giving the company a chance.

2024年9月20日
自発的なレビュー
5つ星のうち5の評価

In the beginning i didn’t believe the…

In the beginning i didn’t believe the company and its product coz previously i faced some issues with some other online sites. But after ordering from this site, delivery went very well and the customer service is top notch i say. They’re very helpful and quick as well. I would suggest you to look forward if you wanna order from this site.

2024年9月13日
5つ星のうち3の評価

Original item appeared to be a repaired…

Original item appeared to be a repaired scooter not just a class d. It worked intermittently for about 50m then no more drive. Moov sent out a replacement at no cost as soon as the old one had been collected and received. My son is happy with the replacement and the only trouble with it was the charge socket is lose. I hope they can be more careful of what they send out in future.

2024年7月26日
Moov Electric ロゴ

Moov Electric からの回答

Hi Gordon. Sorry to hear you were not happy with your experience. As described on the refurbished page of the website, Grade D = Refurbished scooter in perfect working condition, some cosmetic wear and tear, comes with original box and all accessories. This is what you ordered and received. But as soon as it showed a fault, we exchanged the scooter for you as soon as you contacted us. You can see more on the Grading here on the website: https://www.moovelectric.co.uk/collections/discounted-refurbished-stock

5つ星のうち1の評価

**"Terrible Experience with Jeep E-Scooter: Faulty Product and Poor Customer Service"**

I purchased a Jeep e-scooter at the end of May, and after just 30 days, it developed a fault. It’s now September, and despite two repair attempts, the e-scooter is still not working. To make matters worse, it was returned with a damaged display. When I sent it back for evaluation, I was given a quote to repair the display, along with a claim that 12 mph is the normal maximum speed for this model based on a comparison with another scooter at the repair center.

Fortunately, I had taken pictures before sending it in, which clearly show that the display was undamaged and that the scooter’s max speed is 15 mph, as specified by all sellers and Jeep’s official mobility website.

This has been an awful experience, and it seems the only way to get my money back is to take legal action. I strongly recommend avoiding any e-scooters from Jeep, Ducati, or other car and motorbike brands.

2024年6月1日
自発的なレビュー
Moov Electric ロゴ

Moov Electric からの回答

Hi Carlo. I'm very sorry you had a poor experience with the Jeep service centre. As with most electronic goods, the manufacturer handles the warranty repairs. We can help to escalate any issues you have with their service centre which we did in your case and were able to secure a refund for you due to the fault they returned your scooter with. We have logged a formal complaint to their team in Italy on your behalf due to your experience.

5つ星のうち5の評価

What a great company !

What a great company !
I ordered Aprilia scooter for my son which was over half of the retail price.
I was a little sceptical at first as to how cheap it was and wondered why.
After a little research into the company I thought I could trust it so I ordered the scooter.
The delivery was so fast.
So much so I had to get then to drop it at the depot for me to collect as I never imagined it to come the very next day after I ordered it.
The depot was 2 mins from my house so that also added to the ease of purchase.
Took 2 mins to set the scooter up and get it moving.
The quality of the build of great ,feels very sturdy and the acceleration is great to.
My son is over the moon with it.
Thanks again

2024年9月6日
自発的なレビュー
5つ星のうち5の評価

Aprilia esr2 evo electric scooter

Delivered in under 24h. Brilliant price & easy apple payment online. Although product untested, I’m sure my son will be extremely happy with his birthday present.

Let’s hope the after care if needed is just as brilliant.

2024年8月28日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

To start with the delivery was excellent. Only took 2 days delivery to get to me in aberdeen it was also free! I had an issue with the new scooter though but the customer service to rectify the issue was fantastic!. It ended up being a faulty charger. they sent out a replacement without hesitation.

I would definitely recommend this company!

2024年8月2日
自発的なレビュー
5つ星のうち2の評価

I couldn’t really ride it the front…

I couldn’t really ride it the front tire was already abut flat when it came and then the front tire popped and I fell

2024年7月15日
Moov Electric ロゴ

Moov Electric からの回答

Hello Zeliha. Sorry to hear you are having issues with a flat tyre on a new scooter. Tyres offten do need to be inflated when the scooter is received, as advised in the manual. Please contact us on service@moovelectric.co.uk so we can either offer you an exchange for a new scooter or a refund in full.

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