I’ve used Motif Photos for photobooks many times over several years. The books are always excellent and the software is pretty good, particularly when used on a laptop (not so good on an iPad). Tod... もっと見る
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I have made several photo books with Motif and each one has turned out lovely and wonderfully bring back the experience of our travels. As I get more skilled in utilizing the various tools on the si... もっと見る
Motif ist meine 1. Wahl, wenn es um qualitativ hochwertige Fotoprodukte geht. Superschön & eine so tolle Erinnerung! Besonders hervorzuheben ist die sehr schnelle Bearbeitung & die freundliche, ebe... もっと見る
Ich habe fast 90 Euro (minus ca. 15 Euro Erstbestellerrabatt) für 3 kleine Fotobücher (10 x 15 cm), Softcover, bezahlt. Unverständlich auch die hohen Versandkosten, Absender war Berlin, die Firma hat... もっと見る
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企業情報
Motif Photos について
当該企業による記述
Motif is an app that lets users turn their photos into photo books, calendars, cards, and canvases. The app employs smart technology to curate users’ photos, finding their best images, hiding duplicates, and more. Motif’s Autoflow feature places those curated images into beautifully designed layouts in seconds. Users can then personalize with text and design elements. Motif works seamlessly on both Mac desktop/laptops as well as iPhones and iPads. RR Donnelley, Motif’s parent company, was a trusted premier print supplier to Apple when they offered printed photo products. Every Motif photo project is produced to the same exacting standards as Apple’s were.
Download for desktop
Download for mobile
👍👍 only.
If you’re not happy with the product you ordered, we aren’t either.
We will fix it and make sure you are.
連絡先
4.3
優良
8658件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Great photobooks and first class customer support
I’ve used Motif Photos for photobooks many times over several years. The books are always excellent and the software is pretty good, particularly when used on a laptop (not so good on an iPad).
Today I had a problem soon after placing a new order for a photobook. I spotted a small but annoying mistake in the title which I hadn’t seen before. I contacted Motif via its chatbot, explained the problem, and was quickly transferred to a human agent, Fakhour. He was extremely helpful, told me he was able to cancel the order because it had only just been placed, and that I could then re-order the book after making the necessary correction. Great customer support - and even the chatbot (these things are so often ghastly!) worked well and efficiently.
2026年3月23日
自発的なレビュー
Motif Photos からの回答
Hi JP!
Thank you for your fantastic 5-star review! We truly appreciate you taking the time to share your experiences with Motif Photos. It's wonderful to hear you've been creating photobooks with us for several years and consistently find our books excellent. We especially appreciate your feedback regarding the iPad experience, and will certainly take this into consideration as we continue to improve!
We're sorry to hear about the small mistake you spotted in your photobook title, but we are so pleased that our chatbot and Fakour were able to assist you quickly and efficiently with the cancellation and re-ordering process. It means a lot to us to know that our support team could turn a potentially frustrating situation into a positive experience! We appreciate your kind words about our customer service, and look forward to continue serving you for years to come!
- The Motif Team
Motif photo albums are the best...for sure. But...
I have used Motif/Mimeo for several years, for annual family photo albums, and occasionally albums for special occasions. And I have also occasionally used other photobook providers. Generally the Motif quality is excellent, far superior to others, and all my family are thrilled with them. For 2025 we finished with 61 pages and over 400 photos - our biggest yet!
To do it properly it takes considerable time, but worth it in our view.
There is, however, one shortcoming in the Motif photobook process: Motif could benefit by using text boxes that are less difficult to format and to place on a page, either on or between the accompanying photos. My suggestion would be to have smaller text 'boxes' that can be more easily sized. Or a popup window in which the user could key in the text and the program would automatically insert the text, set boundaries for the resulting text 'box', and then allow the user to move it intact to wherever it is wanted on the page, or in a photo. I hope I have described properly the process I envision, which would substantially cut down the required time to insert text into a project.
2026年1月26日
自発的なレビュー
Motif Photos からの回答
Hi Jeff,
Thank you for such a generous and detailed review! It means a lot to hear that your annual family albums continue to deliver, especially a 61-page book with over 400 photos. Projects like that are not small undertakings, and knowing your family looks forward to them each year is exactly why we care so much about quality.
Also, we love the feedback around text boxes. The way you described your ideal workflow is clear and practical, and we can absolutely see how easier sizing and placement would reduce friction during longer projects. When you are long into a 400-photo album, even small formatting hurdles can add up quickly.
Thank you for taking the time to share both the praise and the constructive suggestions. We are grateful to be part of your family tradition and look forward to helping you create many more albums!
– The Motif Team
Great customer service
I submitted a review of my Motif/Mimeo photo book saying how disappointed I was with the product as it didn’t match previous books that I had received. I had an excellent response from their customer support team explaining that I had received the wrong format of photo book and they would reproduce it in a hardcover format as per previous books I received at no cost! This is customer service excellence!
2025年11月11日
自発的なレビュー
Motif Photos からの回答
Stephen, thank you for taking the time to share this feedback! We're not happy to hear how disappointing this experience was, especially given the time and care that went into creating your photo book. We also understand how frustrating it is to feel unheard after providing feedback previously, and we want to make sure we address that directly.
Reviews submitted in the iOS App Store unfortunately do not include contact details, which makes it impossible for our Support team to follow up directly. For immediate assistance, we always recommend contacting our team directly via email at help@mimeophotos.com or via live chat at http://support.mimeophotos.com
Now that we’ve been able to identify your order, a manager will be reaching out to you to review what happened and work toward making this right.
We appreciate you bringing this to our attention and giving us the opportunity to support you and improve the experience!
- The Motif Team
Motif Photos からの回答
Thank you very much, Majid, we truly appreciate your positive feedback and are delighted to hear you had such a great experience!
—The Mimeo Photos Team
Motif Photos からの回答
Hallo,
Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit der Qualität und unserem schnellen, zuverlässigen Service so zufrieden sind. Es ist schön zu wissen, dass unsere Arbeit geschätzt wird!
— Ihr Motif Team
Produkt ok, aber zu teuer
Produkt ok, allerdings komplett überteuert! Werde mich nach Alternativen umschauen
2024年12月18日
Motif Photos からの回答
Vielen Dank für Ihr ehrliches Feedback, L.B.!
Es freut uns zu hören, dass Sie mit der Qualität zufrieden sind, auch wenn wir Ihre Bedenken zum Preis nachvollziehen können. Unser Team wird sich direkt mit Ihnen in Verbindung setzen, um zu prüfen, wie wir Sie unterstützen können.
Außerdem können Sie sich jederzeit über unsere aktuellen Aktionen und Rabatte informieren: https://mimeophotos.com/promotions/
Wir schätzen Ihr Vertrauen und stehen Ihnen gerne für zukünftige Projekte zur Seite.
—Das Motif Team
Encara millor, si el servei fos en català
La punctualitat del servei i la qualitat del producte. Llastima que Motif Photos no té servei en català.
2024年12月16日
Motif Photos からの回答
Hola Frank,
Gràcies per la teva ressenya i pels bons comentaris sobre la puntualitat i la qualitat del nostre servei. Entenem perfectament la importància de poder rebre assistència en català i valorem molt el teu comentari. Et contactarem per correu electrònic per assegurar-nos que entenem bé la teva sol·licitud i per oferir-te ajuda amb el teu proper projecte.
L’equip de Motif
Motif Photos からの回答
Thank you so much for your kind words, Lorena! We're thrilled to hear that your order arrived quickly and that you loved the quality. We appreciate your support and hope to help you create many more beautiful projects in the future.
—The Motif Team
Great quality of image reproduction and…
Great quality of image reproduction and album construction.
Kept up to date on progress of order and delivered quickly and reliably.
2025年2月24日
Motif Photos からの回答
Thank you, David! We're so glad to hear you were happy with the image quality and construction of your album. It’s also great to know our order updates helped things go smoothly. We truly appreciate your support and hope to work with you again soon.
—The Motif Team
I like that it's easy to create custom…
I like that it's easy to create custom layouts. The formatting is flexible, yet keeps the spaces between consistent, so the look is always professional.
2025年6月23日
Das Einfügen von Textfeldern
Das Einfügen von Textfeldern ist sehr komplex. Wenn die Textfeldgrösse geändert wird ändern sich die Größen der benachbarten Bilder automatisch mit, was nicht beabsichtigt ist. Sehr aufwändig ist es auch den Leertext jedesmal zuerst löschen zu müssen.
2025年6月25日
Motif Photos からの回答
Hallo,
Vielen Dank, dass Sie sich die Zeit genommen haben, so detailliertes Feedback zu geben. Rückmeldungen wie Ihre sind unglaublich hilfreich, um besser zu verstehen, wo Nutzer Schwierigkeiten erleben. Wir wissen es sehr zu schätzen, dass Sie uns darauf aufmerksam gemacht haben. Sollten Sie beim Erstellen Ihres Projekts einmal auf Schwierigkeiten stoßen, können Sie uns jederzeit über http://support.mimeophotos.com kontaktieren.
Mit freundlichen Grüßen
Das Motif-Team
Finished book June 3 couldn't get it to…
Finished book June 3 couldn't get it to print chatted with about 6 or 7 people, had to end up figuring out on my own. Had to go back create a book click motif- then put in tray photos that only transferred one at a time. I am making her book two because the photos I thought were there, and started over transferring again. Taking me weeks vs days. I haven't seen the book because it went to my granddaughter. I am sorry that no one could actually understand me, that's on me, but the old days were so easy and did 2nd granddaughter on Shutterfly. I thought I had to go back to Motif and so 3rd granddaughter was Motif. First granddaughters was so easy and made 3 books and they arrived all on time when finally could get rid of yellow and red triangles.Then paid for and shipped. It's exhausting.If I edited, they said pixels bad. So not happy but gave 3 stars for your effort and hopefully I can get this last book out in time. Thank you for listening.
2025年6月24日
Motif Photos からの回答
Hi Peg,
Thank you so much for taking the time to share your experience in such detail. We can imagine how exhausting and frustrating this process must have felt, especially with a project so meaningful for your granddaughter. We’re genuinely sorry for the confusion and the effort it took to get things moving on your own.
Your feedback helps us understand where the experience can be better, and we truly appreciate your patience throughout. A member of our team will be reaching out to make sure everything is on track with your latest order.
If you ever need support while working on a project, you're always welcome to reach out directly at http://support.mimeophotos.com.
Sincerely,
The Motif Team
Motif Photos からの回答
Hi there! That definitely doesn’t sound right. We’re reaching out to you today to get this sorted!
We want to make sure your album gets to you as soon as possible. Please keep an eye on your inbox, a supervisor from our team will be contacting you immediately to assist.
—The Motif Team
Looked like a piece of art
User-friendly program, good editing tools, superior quality paper and finished product, quick delivery. My photobook had the look of a piece of art.
2025年6月20日
Mooie afdrukken
Simpel te bewerken. Mooi resultaat. De bewerkingsmogelijkheden zijn ietwat beperkt.
2025年6月20日
It was easy to make the book on the…
It was easy to make the book on the site. The pictures came out clear. I had it in a week! The whole experience was better than expected. Will definitely be making more books.
2025年6月19日
Ein wirklich schönes Produkt
Ein wirklich schönes Produkt. Sehr haptisch und ansprechend. Schnelle Lieferung.
2025年6月17日
Infuriating, expensive, but really high quality
We have been getting annual photo albums printed from Motif (and before that, Apple) for over 10 years. Print quality is fabulous. The ordering process in recent years is infuriating: clicking "buy" in the Mac OS app doesn't work, you have to try it a few times, then contact tech support, they say "oh yeah, it doesn't work" and tell you some magic sequence of keyboard clicks to export the right kind of pdf which you then upload to some secret bit of the website. Every year it drives me nuts and I'm on the verge of giving up and getting our album printed somewhere else. Which would doubtless be cheaper: Motif is expensive. When it arrives, though, it is beautiful. Please please please, how hard can it be to get someone to fix your website?
2025年6月17日
Motif Photos からの回答
Hi there!
Thank you for your honest and detailed feedback, and for sticking with us through more than a decade of photo book orders. We’re thrilled to know the final product continues to meet your expectations, but also very sorry to hear that the ordering experience has become such a source of frustration. That’s absolutely not the kind of experience we want our longtime customers to have.
We’ve taken careful note of your comments, and we’ll be reaching out privately to better understand the challenges and to make sure your next experience is smoother.
Thank you again for your loyalty and for taking the time to share your thoughts.
— The Motif Team
An enjoyable process
I enjoy how easy it is to design
the photo books. They always look professional and beautiful.
2025年6月19日
Very quick turnaround.
Very quick turnaround.
Made my last minute collection of pics. Look good
2025年6月16日
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