Motor Range レビュー 4,395

Bought our cars from Motor Range Liverpool for over 20 Years.
Nathan on the finance team will really look after you! Jason on the sales team will help you find the best car for you!

Had a great experience at Motor Range Liverpool. Caitlin was great!

Am very happy with the service with Steve Watson and Steve k

Dealt with jamie, great customer service over the course of a couple of days showing different cars to suit my needs. Choosing one and having it all sorted on the same day, wouldn't use anyone else. Great lad

This is my 4th time buying from motor range, absolutely love my new car and the help, patience and fabulous customer service from Matty & Sam 😃😍🥰🚘 thanks guys xx

Very disappointed with my experience at Motor Range after purchasing my Hyundai Ioniq last month.

We had an appointment scheduled for 11 AM, but after arriving, we were left waiting nearly 2 hours just to meet a salesperson. Eventually we met the sales manager, Mr. Andy, and unfortunately the experience only became worse from there.

We felt pressured into purchasing their ceramic coating package, costing nearly £500, and it was made to feel like the car would not be sold to us otherwise. This approach was entirely inappropriate and created a highly uncomfortable situation for us.

The finance process was handled by Mohammed, who was also extremely unresponsive and irresponsible throughout the process. Delivery of the car took almost 2 weeks, despite several promises. When we took the finance, we specifically asked if we could close the finance agreement at any time, and we were told yes. However, after a couple of days, when we contacted them saying we wanted to close the finance, we were told that we could not do so without paying an extra £500 penalty to Motor Range. When we checked directly with the finance company, they confirmed that there was no such penalty. This completely damaged our trust in them.

Before delivery, the salesperson clearly promised that the vehicle would come with 4 new tyres. However, when the car was delivered, the tyres were old and worn. When we raised the issue, we were told to “come next week” or arrange for someone else to replace them because we live over an hour away. Since then, I have been calling continuously for the past 2 weeks, but nobody responds properly or transfers the call to the concerned person.

To make matters worse, while our car was parked at their premises, someone hit and damaged it. We immediately informed the dealership and simply requested CCTV footage so we could proceed with an insurance claim. However, they have still not provided any response or support regarding the matter.

I genuinely do not understand how a reputed company can treat customers this way. Poor communication, broken promises, lack of responsibility, and terrible customer service from start to finish.

Would not recommend.

Car had a quick turn around, managed to get it with in 2 day. Great service and very helpfulness form Adrian

Excellent service, 2nd van purchased.
Big thanks to Andy Baines

We had caitlin helping us she has been excellent throughout, she was helpful, polite and make the whole experience positive.

Magnificent service as always. Motor Range is the ONLY place I would ever consider buying a car from. Great service from Caitlin and Ryan Reynolds’ Dad Big Steve

Nav was really helpful and guided me through everything.

The chairs here are horrific! However the service has been excellent. Very happy Sean Faggetter kept us updated and got the car ready quickly and Leighton organised a fair deal.

Amazing customer service from Jason at the Liverpool branch. He went above and beyond to ensure I had a seamless experience with no hassle. He had my new car ready in a couple of days. I was so impressed. Thank you Jason for your help. Asset to the company. Will be back when my hubby decides to change his car.

Buying for our daughter’s first car.
1st rate experience and guy who we dealt with was helpful, efficient and made the experience easy and pleasant!
Would 100% come here again for our next car !
Thanks guy!

Great help from Caitlin well boss!

I recently went to Motor Range to get a price for my car which I was selling as we were going from a two car family down to one . My hubby had made enquiries via an online form , stating that my car was in good condition . Shortly after completion received a call and was informed to come in the following day to meet with Lee. Both of us arrived ( I’m at this point reluctant to part ways with my gorgeous car) . We asked for Lee and he came and met with us . After a short chat about my car, Lee went and had a look at it , obviously it was required to have a full inspection on the ramp) .To our total surprise Lee offered us more than the online quote . No quibbles , no messing us about . Even then I thought that the car would have a mysterious fault !! But no I received the full amount for my car ( bar / small amount held back until they received the V5) which at the time of writing this review I have now also received. The whole process went completed smoothly. Lee emailed me and phoned me to keep me up to date. I would definitely recommend Lee at Motor Range . Would have no hesitation in going back .

Just bought a van an dave was very helpful would highly recommend 👍🏻

Tommy, was fantastic, very helpful from start to finish, no pressure great choice of cars first class service
Facilities clean and tidy,staff welcoming
Highly recommend
Excellent experience 5*

Upon arrival at motor range liverpool as I was approached by a lovely person called Nick B who helped me find the car I need.

Great site and would definitely recommend!

Car was up to a great standard and promised.