Motortrustuk Bury 

I paid two (refundable) deposits (£500) just over 4 weeks ago.
A week later, we decided against new cars. So I asked for a refund...23 days later and I'm still waiting!
Can someone look into this issue and resolve it for me???

Smooth experience bought an audi a1.

Worked with Jay

Great experience buying a car from Jason Pratt motortrust haslingden. Very helpful and always available to answer any question.
Thankyou

Stay clear!!! Cowboys!
Selected the car I wanted but there was a bit of the bumper missing so they advised it would sorted when we picked it up. Was rang at 4:50 on the Thursday saying it was ready. When we drove on it was still in the vallet area getting cleaned. The salesman finally came to us at 5:40 but it still wasn’t ready. Bumper still hadn’t fixed the bumper! We then took it out and the windscreen was that badly cleaned we could hardly see out of it. Took the car home because it was so late then realised there was no back wiper and no screen wash in it (but the MOT had just been done)
DPF went on the car and it’s that full it cannot be cleared so needs replacing. I paid £150 for the reboot over two weeks ago and still haven’t been reimbursed

If you are considering purchasing a vehicle from this company, my experience has been that the level of follow-up communication after the sale has been extremely poor. Based on my experience, I would not recommend Motor Trust to anyone who may need ongoing support, communication or assistance with issues after purchasing their vehicle.

I purchased a Tesla Model 3 from Motor Trust Bury in August 2025. Issues with the vehicle, including parking sensor faults and a noise when changing between drive and reverse, were raised shortly after purchase and formally documented in an email on 18 September 2025. We were advised that the issues would be escalated, but they remained unresolved.

We also purchased a 36-month extended warranty for £1,299. When we later attempted to use the warranty, Autoguard confirmed that there was no active policy registered for the vehicle. After repeated chasing, the warranty was eventually activated in May 2026.

Since then, resolving the vehicle faults has involved repeated emails, chasing for responses, delays and confusion over how the repair would be paid for. Tesla provided a repair estimate, but arranging payment has continued to go back and forth between Tesla, the warranty company and Motor Trust.

What has been most disappointing is not simply that the vehicle developed faults, but the lack of follow-up and the amount of time and effort required from us to try to get them addressed. These issues were raised shortly after purchase, yet many months later we are still trying to get the repair properly arranged.

I hope Motor Trust now takes this matter seriously and finally brings it to a proper conclusion.

1st class service and sale made by Rob Thompson

Motortrust, Relax environment, friendly approach, no forced sales, Time and understanding. Good break on finance, very customer friendly and will to go the extra mile

customer service was really good and i would buy from them again yaz was more than helpfull with any questions than i had nothing was to much trouble for him to do for me yaz thanks for your time and a pleasure doing business with you anthony

I was seen and went through the process with Riz, he was ace, everything I mentioned you best believe he got sorted.

Really happy with my new car thank you Riz!!

Brilliant experience with Rob exploited everything to detail happy with my new vehicle

Yaz was very helpful and polite, hopefully will get a deal done

Rob at the Haslingden branch was fantastic. Very helpful and made it very easy to purchase my new car. 100% recommend

Very easy and fast process. Worked with Rob Thompson to purchase my vehicle who was helpful all along the way. Would recommend to anyone.

Friday helpful no pressure sales

Brilliant service would highly recommend to anyone

Yaz was amazing, so helpful

I purchased a Hyundai Tuscan, I was promised full service history two keys and 12 months MOT
Unfortunately the key got sadly destroyed and Lewis even though he had been ill for a week got a genuine replacement key for us

The company have been brilliant totally transparent and non pushy

Thank you to you all we are made up

Great place. Really helpful getting our new car. Yaz was a star

No pressure selling, you just wander around, if you like something they bring the keys for you to have a proper look.
I took an Ipace out for a test drive, no hassle. End it buying it, Andy was our sales rep and made everything so pleasant and easy