Very good customer service
I ordered a jacket and I am very satisfied with the quality; the customer service always answered very quickly and friendly.
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I ordered a jacket and I am very satisfied with the quality; the customer service always answered very quickly and friendly.
I purchased the yellow stone jacket that John Dutton wear and Iâm so impressed, Great quality ,better than expected.Itâs so warm and fits like itâs tailored for me, wonderful job !!!
I ordered a coat from this website. I never received a confirmation email. I only have the PayPal receipt. The coat finally arrived and it does not fit or hang right. It is poorly made with cheap fabric.
No invoice or return info was in the package. I wrote to the website and they sent an email that said in its entirety "Start a dispute." I did so. The vendor wrote back asking what size I ordered. I wrote back that I ordered an XL and it was too big and asked to return it. I never heard another word from them. Unfortunately, my dispute with PayPal closed because I missed the deadline so I am out the money. Just want to warn others.
My boyfriend bought me a coat from here for Christmas and it did not fit. He went back on the site to exchange it and the password he used did not work. So he did a, "I forgot password". Now all of a sudden the email address he has been using and receiving all emails from this company says "this email not recognized by the site". So he forwarded the invoice to me and I emailed their customer service asking them to help me. I told them what happened and what I wanted to do. My response back from them was very confusing and had nothing to do with what I sent them. So I sent them another email stating the same them. Again, I got back a scrambled message having nothing to do with my question and no way to exchange my coat. Again, I sent another email this time with a picture of the coat and now I am not getting a response at all. I have sent another email and nothing. This site is a SCAM! They just want you credit card and that is it. They will send you what they have and you have to live with it. I can not get in touch with them. They have no phone and will not respond to my emails. They claim to not know the original email used and will not answer now at all. Do not buy from them!
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