Absolutely not worth the price and feel this is a scam. They advertise a way to put on these lashes but when you receive them, nothing explains how to put them on this way and instead instructs you to... もっと見る
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I ordered a cluster bundle but didn't like the curl on the lashes. I reached out to MoxieLash and asked them for an exchange for some Lashies and their reply was within minutes. My request for an exch... もっと見る
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Danielle was amazing! I don’t think my original survey went through, so apologies if there are duplicates. She was informative, great communication, friendly, KIND, helpful, and professional. Most pe... もっと見る
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Excellent lashes, I’ve tried several different brands and this is by far the best quality. The customer service is outstanding. I’ve contacted them on two occasions and they got back to me immediatel... もっと見る
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企業情報
当該企業による記述
The official MoxieLash website with the most revolutionary high-tech eyelash solution. Magnetic eyeliners for magnetic eyelashes. No glue. No mess. No stress. We’re committed to being your last-lash-stop. Period.
連絡先
10580 N McCarran Blvd #115-302, 89509, Reno, 米国
- 833-696-6943
- support@moxielash.com
- moxielash.com
4.3
優良
1422件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely not worth the price at ALL!
Absolutely not worth the price and feel this is a scam. They advertise a way to put on these lashes but when you receive them, nothing explains how to put them on this way and instead instructs you to put them on the normal way. That new way was used to advertise but then never used practically. It's all over social media and the actual lashes are so cheap and ugly I feel that it is false advertising. Also, there is no place for me to leave a review and when I look at their reviews you can tell they are fake, Ai generated, sponsored or persuaded reviews that are not legitimate. This company is a scam! Their lashes are cheap and don't work as intended and their no refund/exchange policy is predatory.
2026年4月3日
自発的なレビュー
MoxieLash からの回答
Hi Alisha,
We’re really sorry to hear this was your experience - we understand how frustrating that must have felt.
We do want to clarify a few things, as this isn’t the experience we aim to provide. Our lashes are intended to be applied using the method outlined in our instructions, and we also offer additional tutorials across our website and support channels to help guide customers through application. If anything felt unclear or didn’t work as expected, our team is always here to help walk through it step by step.
Customers are absolutely able to leave reviews for us. We send review requests after purchase, and feedback can also be shared on platforms like Google and Trustpilot. We take the authenticity of our reviews very seriously.
In terms of our policy, we offer a 30-day guarantee from delivery where customers can choose a refund, exchange, or replacement - no return required. Our goal is to make sure customers feel supported if something doesn’t work out.
We’d genuinely like the opportunity to make this right. If you’re open to it, please reach out to our support team with your order details so we can take a closer look and help resolve this for you.
Beautiful, realistic lashes
After wearing custom lash extensions for several years and experiencing damage to my natural lashes, MoxieLash has been a wonderful solution.
I have used both the magnetic lashes and the NanoGrip lashes and am very impressed with the results. They are easy to apply and provide a very natural appearance.
Thank you for providing such high-quality alternatives.
Additionally, Moxie Lashes customer service has been excellent at responding promptly and addressing any questions I have had.
2026年3月31日
自発的なレビュー
MoxieLash からの回答
Hi Susan! We truly appreciate your kind words! Your satisfaction with our products and customer service means so much to us. We’re dedicated to providing the best experience possible, and we’re thrilled to hear we’ve met your expectations. Thank you for choosing us! 💖
Excellent lashes
Excellent lashes, I’ve tried several different brands and this is by far the best quality.
The customer service is outstanding. I’ve contacted them on two occasions and they got back to me immediately and solved the issues I had. The best customer service I’ve ever had.
2026年3月17日
自発的なレビュー
MoxieLash からの回答
Hi Kimmie! We’re so grateful for your kind words! Your satisfaction with our products and service is our top priority, and we’re thrilled to hear you had a great experience. Thank you for choosing us! 😊
Customer Service is Top Notch!
I ordered a cluster bundle but didn't like the curl on the lashes. I reached out to MoxieLash and asked them for an exchange for some Lashies and their reply was within minutes. My request for an exchange was approved, my credit was applied to a gift card that was immediately emailed to me, and I'm on my way to purchase my new Lashies! I appreciate the prompt responses I received and the friendly service!
2026年3月9日
自発的なレビュー
MoxieLash からの回答
Hi Janelle! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words!
Customer service unparalleled!!!!
There was a small issue with one of my orders and I can’t say enough about the customer service I received. Within a minute of emailing customer support, I received an email back with steps for resolution. It took a total of 11 minutes to have my order corrected and a new order confirmation. Sierra was amazing, pleasant, and quick! I’ve never had an easier experience. Would recommend a million percent!
2026年2月23日
自発的なレビュー
MoxieLash からの回答
Hi Danalynn! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible, and we cannot thank you enough for this review! It truly means the world to us! ❤️
After multiple attempts at these lashes…
After multiple attempts at these lashes I put them all in the trash — precisely where they belong. They stick yo everything except your lashes, those black dots are very visible, and the sharp band is very poky and itchy. The only positive is they are easy to remove - just tear up or sneeze and they will come flying off.
2026年2月23日
自発的なレビュー
MoxieLash からの回答
Hi I. Westerman! We are so sorry to hear about your experience with your clusters. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at support@moxielash.com with a screenshot of your posted review. We look forward to speaking with you soon!
Excellent product and excellent…
Excellent product and excellent customer service!!
2026年1月26日
自発的なレビュー
MoxieLash からの回答
Hi Megan! Thank you so much for your review! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜
Love my Moxie Lashes
I love the Moxie Lashes! I have used the Lashies, Magnetic and the Lashie Clusters. I was always intimidated by lashes but the Moxie lashes are so easy to apply and look amazing!! And the customer service reps are wonderful.
2026年1月1日
自発的なレビュー
MoxieLash からの回答
Hi Karen!
Thank you so much for sharing this! We’re so glad to hear you’ve had a great experience with Lashies, Magnetic lashes, and Clusters - especially if lashes felt intimidating at first. That means a lot to us. And we really appreciate the kind words about our customer service team too. 💖
Thank you for being part of the Moxie family!
Works fabulously
I can always count on moxilash. Its alot cheaper than extentions and they work
2026年1月16日
自発的なレビュー
MoxieLash からの回答
Hi Mindy,
Thanks so much for sharing! We’re glad MoxieLash has been a go-to for you and a more affordable alternative to extensions. Hearing that you can count on them — and that they work well for you — means a lot to us.
We really appreciate you taking the time to leave a review! ❤️
Game-Changer for Lashes & Amazing Support
I absolutely love MoxieLash! Their products truly changed the game for me. I never knew how to put on lashes before, and now I can do it with confidence thanks to MoxieLash. The system is easy to use, beginner-friendly, and actually works.
What really sets them apart is their live customer support team. Every time I’ve reached out, I’ve connected with a real person who was patient, knowledgeable, and genuinely helpful. That level of support makes such a difference.
On top of that, their product guarantee is very generous, which shows they stand behind what they sell. You can tell they truly care about their customers and their experience.
Highly recommend MoxieLash to anyone who struggles with lashes or wants a reliable, supportive beauty brand you can trust!
2026年1月26日
自発的なレビュー
MoxieLash からの回答
Hi there,
Thank you so much for taking the time to share this - We really appreciate it. We love hearing that MoxieLash helped build your confidence with lashes and made the process feel easy and approachable. And we’re especially glad our live support team was there when you needed help - that kind of connection matters a lot to us. 🥰
Thanks again for the thoughtful feedback and recommendation. We’re so glad you’re part of the Moxie family! ❤️
Best money ever spent!
I wasn’t sure about using false lashes but figured since they were self adhesive it couldn’t be too bad. Well they are 100 percent a breeze! They literally pop on and stay on for five days!!
2026年1月18日
自発的なレビュー
MoxieLash からの回答
Hi Shari,
Thank you so much for sharing! We’re glad you gave them a try and that they ended up being such an easy win for you. Hearing that they were a breeze to apply and held up so well makes us really happy.
We appreciate you taking the time to leave a review. We’re so glad you’re part of the Moxie family! ❤️
MoxieLash for the win:)
I have tried quite a few lashes but MoxieLash wins the pot:) the first time I tried them I was beyond frustrated and never wanted to try again. I decided to give it another chance and am so grateful I did. The second try was so much easier and as long as they don’t get too moist or wet, they easily last 5 days. My only complaint is the glue is hard to get out of your lashes once you remove the lashes. I tried all the eye makeup removers and nothing seems to work butttt they’re still worth it!!
2025年12月1日
自発的なレビュー
MoxieLash からの回答
Hi Elizabeth,
Thanks so much for sharing your experience! We totally get that first-try frustration - lashes definitely have a bit of a learning curve. We’re really glad you gave them another shot and that the second round clicked for you. 💖
We also appreciate the note about removal. That feedback is helpful and something we’re always looking to improve and educate around.
Thanks again for taking the time to leave such an honest review — we really appreciate it!
Love my clusters
Love my clusters! Easy and classy… lasts a week if you’re looking after them!
2026年1月25日
自発的なレビュー
MoxieLash からの回答
Hi Elisabeth,
Thanks so much for sharing! We’re glad you’re loving the clusters — easy, classy, and long-lasting is exactly what we aim for. 🥰
We really appreciate you taking the time to leave a review. We’re so glad you’re part of the Moxie family! ❤️
These lashes are so pretty and easy to…
These lashes are so pretty and easy to use. I use them everyday and I always get compliments. I have been using Moxie lashes for over a year and I have not found anything easier, less expensive, or prettier. I will definitely be a customer for a long time.
2026年1月16日
自発的なレビュー
MoxieLash からの回答
Hello Deborah! 😊 We're so happy to know you're enjoying your lashes. Your support means the world to us. If you need assistance or have suggestions, feel free to contact us. Thank you for being part of our Moxie family! 💖
These lashes are a game changer
These lashes are a game changer. Apply in minutes and last 7-10 days!
2026年1月23日
自発的なレビュー
MoxieLash からの回答
Hi Sabrina! Thanks for sharing your thoughts on the clusters! We're thrilled to have you as a satisfied customer. If there's anything we can do to make your experience even better, just let us know. We're here to help! 💕
DISAPPOINTED
This is the first time I have ordered moxie lash and I ordered it because of all the things I read about nano grip technology, although the lashes are pretty, they did not bond to my own eyelashes. In fact I had to put them on a few times they fell off when I was asleep. I was not really impressed. I don’t see how I could’ve put them all wrong. There’s only one way to put them on. I’m not sure I will be ordering them again.
2026年1月23日
自発的なレビュー
MoxieLash からの回答
Hello Alexandra! We are so sorry to hear about your experience with your lashes. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to make this right and to hear how we can better assist you! 💜 Please reach out to us at support@moxielash.com with a screenshot of your posted review. We look forward to speaking with you soon!
These lashes are a game changer
These lashes are a game changer. Easy to apply and long lasting. Not only that, customer service was amazing at exchanging to a style more suited for me.
2026年1月21日
自発的なレビュー
MoxieLash からの回答
Hi Stacey! It means so much to us to know you’re happy with both our products and support. We’re always here to make sure you have a great experience—thank you for the love and for choosing us! 😊
Absolutely love the lashes
Absolutely love the lashes. The customer service is always amazing. Honestly shocked by how smoothly every order goes. Will keep purchasing!!!
2026年1月21日
自発的なレビュー
MoxieLash からの回答
Hi Chana! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜
The representative was sooo…
The representative was sooo helpful,professional and patient! She gave me some great advice so I was able to pick the eyelashes I wanted for my eye type and preference! Her customer service was unheard of!
2025年12月3日
自発的なレビュー
MoxieLash からの回答
Hi Lashawnte! We’re so happy to hear that your experience with our customer service team was a positive one. Delivering outstanding service is always our top priority. Thank you for your support and for sharing your kind feedback! 💖
Service and support are top notch
Service and support are top notch! I got a reply within minutes and my issue was resolved, no questions asked! The best lashes and best service in the business!
2025年11月4日
自発的なレビュー
MoxieLash からの回答
Hi mrsmisheller! Your satisfaction with both our products and customer service means everything to us! We're committed to ensuring you have the best experience possible, and we're thrilled that we've met your expectations. Thank you for choosing us and for your kind words! 😊
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