a minute ago New Very unpleasant experience , the staff is not helping , very bad attitude when you ask for help, went to the shop at 17:10 I've waited on a queue for 30 min to be told with, with a... もっと見る
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MP Moran's click & collect is so easy & simple - free & with no minimum spending required . All is smooth from ordering to notification & collection . Thank you MP Moran - keep up the great services... もっと見る
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I have been using MP Moran for over 30 years. Noel and his Son are an amazing Family run business. I used to work for Frank Reid at Bovis Construction I. Collaboration with P& O Ferries.... もっと見る
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Working on a project in Kilburn, im using this store everyday! Staff are friendly and helpful. Always go above and beyond when I need something delivered quickly. Highly recommend.
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企業情報
当該企業による記述
Our MP Moran branch in Kilburn stocks a broad selection of plumbing, decorating and building supplies to assist you with a variety of trade applications. Take advantage of our beautiful bathroom showroom on the first floor with an experienced team of designers to guide you through the process of finding your ideal bathroom. We're a business with over 45 years of industry experience, so we know exactly what you need to get the job done. You'll always receive first-class service when you shop with MP Moran.
連絡先
293-301 Kilburn High Road, NW6 7JR, London, England, 英国
- 0207 328 5566
3.9
ほぼ満足
29件のレビュー
ネガティブなレビューの 93％に回答しています
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Unpleasant experience
a minute ago
New
Very unpleasant experience , the staff is not helping , very bad attitude when you ask for help, went to the shop at 17:10 I've waited on a queue for 30 min to be told with, with a bad attitude, that I can't be served. A shop to avoid for sure.
2026年4月27日
自発的なレビュー
MP Moran - Kilburn からの回答
We’re really sorry to hear about your experience — this is not the level of service we aim to provide.
Waiting in line for 30 minutes and then being turned away is understandably frustrating, and we regret how this situation was handled. Your comments about the staff attitude are especially concerning, as we expect all customers to be treated with courtesy and respect at all times.
We would appreciate the opportunity to look into what happened and make this right. If you’re open to it, please contact us directly on Customersupport@mpmoran.co.uk with a few more details so we can follow up internally and address this with the team.
I ordered a bath online for click and…
I ordered a bath online for click and collect I then drove 1 hour and a half to collect it on arrival they didn’t have the bath I wanted and then tried to substitute me a damaged bath with no feet with is totally useless, I then left frustrated as I wasted 3 hours of my day travelling and when I called up to make a complaint the staff were completely disinterested claiming they don’t have a complaints compartment, don’t waste your time and money shopping here !!!
2026年3月26日
自発的なレビュー
MP Moran - Kilburn からの回答
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience, particularly the inconvenience of travelling such a long distance only to find that your order was not available. We fully understand how frustrating and disappointing this must have been, especially after placing a click and collect order with the expectation that the item would be ready on arrival.
We also sincerely apologise that an unsuitable and damaged substitute was offered, and that you did not receive the level of service and support you should expect when raising your concerns. This is not reflective of the standards we aim to uphold.
Your feedback regarding both stock handling and the way your complaint was managed has been taken seriously and will be addressed internally. All customer concerns should be handled professionally and with care, and we regret that this was not your experience.
For any complaints please contact customersupport@mpmoran.co.uk
Equipment advice poor and lacking in knowledge
I recently almost purchased a Festool extractor for over £500. I was very specific that it needed M class filters, which the staff assured me their model in store was. I nearly left with the box, but decided to look at the machine in store. On it were two large stickers with "L" on them. When I pointed out that this probably meant the extractor was L class (a lesser class of filter for my needs), I was told "No, there is no reason that would mean L class, the extractor is M class".
We finally looked at on their computer advice sheet for that model, and sure enough, it said L class.
I have been refunded for the purchase, but I do feel that if I had not fully understood the importance of buying the correct class of filter, I could have bought an unsuitable extractor for my purposes. I would expect the staff who work for a company that specialises in tools and decorating equipment to be much more knowledgeable and thorough than they were. I will not be making any future purchases from MP Moran again.
2026年3月22日
MP Moran - Kilburn からの回答
We’re very sorry to hear about your experience and the confusion surrounding the dust extractor classification. You’re absolutely right to expect clear, accurate information—especially when it comes to important safety specifications like M Class and L Class filtration. On this occasion, we did not meet that standard, and we sincerely apologise for the misinformation you were given.
We’re grateful that you took the time to double-check the product in store, and we appreciate you bringing the discrepancy to our team’s attention. This has highlighted a training gap that we are now addressing to ensure all staff have a thorough understanding of product specifications, particularly where safety and compliance are concerned.
We’re pleased that a refund was processed promptly, but we understand that this does not undo the frustration or loss of confidence caused. Your feedback is being taken seriously and will be used to improve both our product knowledge and in-store communication.
We’re sorry to have lost your trust on this occasion, and we hope you might consider giving us another opportunity to provide the level of service you expect in the future.
MP Moran's click & collect is so easy &…
MP Moran's click & collect is so easy & simple - free & with no minimum spending required .
All is smooth from ordering to notification & collection . Thank you MP Moran - keep up the great services !!
2026年3月17日
MP Moran - Kilburn からの回答
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
MP Moran - Kilburn からの回答
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I was very impressed with the customer…
I was very impressed with the customer service, even though I left empty-handed. The item I wanted was not in stock, but the young man who served me was professional and painstaking.
I could not have asked for more.
2026年2月6日
自発的なレビュー
MP Moran - Kilburn からの回答
Hi Seth, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Kept my money for 5 days and in the end…
Kept my money for 5 days and in the end cancelled the order
2026年1月2日
MP Moran - Kilburn からの回答
Good Morning,
We do apologise for the cancelation of the order,
The order was placed with our selves and the branch that was dealing with your order didn't have the stock in the end so they tried to get the stock from another branch but they did not have the stock either so the order got cancelled and refunded immediately for you,
We tried to supply the goods purchased but couldn't and this is the cause of the delay with the order,
Again our sincerest apologies for any inconvenience caused,
Many Thanks,
Luke
Efficient and very polite service
2025年12月31日
MP Moran - Kilburn からの回答
Hi Sylvia, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Quality products at keen prices and all…
Quality products at keen prices and all backed up by great customer service. Highly recommended.
2025年11月30日
MP Moran - Kilburn からの回答
Hi Paul, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
great deal
great deal, received a call from customer service checking stock item as listed, picked up very happy
2025年11月11日
MP Moran - Kilburn からの回答
Hello Nathan, Thank you so much for your 5 star review, your customer satisfaction is our top priority and we can not wait to welcome you back !
Very helpful staff
2025年7月28日
MP Moran - Kilburn からの回答
We’re so grateful for your review! Your satisfaction is our top priority, and we’re delighted to hear you had a positive experience. Hope to see you again soon!
Trustworthy and sent out my delivery on time with no issues
Great customer service over the telephone. The staff really know their building material.
2025年7月22日
MP Moran - Kilburn からの回答
Thanks so much! Your 5-star review made our day. We're delighted you had a great experience and hope to see you again soon!
Easy on line ordering
Easy on line ordering. Collection was swift and efficient. Staff extremely polite and helpful
2025年7月21日
MP Moran - Kilburn からの回答
We’re so grateful for your review! Your satisfaction is our top priority, and we’re delighted to hear you had a positive experience. Hope to see you again soon!
Prompt despatch of well-packed goods
Prompt despatch of well-packed goods. Followed my delivery instructions carefully and kindly. I'm very satisfied.
2025年6月18日
MP Moran - Kilburn からの回答
What a fantastic review, Mary Crabbe — thank you! We’re so happy you’re satisfied and hope to keep impressing you in the future.
Working on a project in Kilburn
Working on a project in Kilburn, im using this store everyday! Staff are friendly and helpful. Always go above and beyond when I need something delivered quickly. Highly recommend.
2025年6月12日
自発的なレビュー
MP Moran - Kilburn からの回答
Thank you, Rach Archbutt, for the glowing review! We’re so happy to know you had a great experience. Your support keeps us going!
Thank you to Ki and Charlton.
Thank you to Ki and Charlton.
I was walking around in circles when these friendly younge men helped me out.
2025年6月10日
自発的なレビュー
MP Moran - Kilburn からの回答
What a fantastic review, Janet Burger — thank you! We’re so happy you’re satisfied and hope to keep impressing you in the future.
Thanks
A man in called Aaron worked out my meteridge spot on for my slabs and a young lady Crystal helpful also with my payment excellent customer service
2025年6月10日
自発的なレビュー
MP Moran - Kilburn からの回答
MICHAEL McEvoy, thank you for your continued support! We're overjoyed to have you as a customer and grateful for your 5-star feedback.
MP Moran Kilburn isn’t just about materials—it’s about smart, supportive service from people who truly care.
MP Moran Kilburn is hands down one of the best builders' merchants I’ve been to. The team always go above and beyond to help. They’re not just knowledgeable, they’re genuinely passionate about what they do, and it shows. Every visit feels effortless thanks to their friendly and professional approach. Whether I need advice or a quick solution, I know I can count on them.
And today’s team—Colton, Crystal, KI, Steve, Carlton, Darragh, Aaron, and Anthony—was no exception: brilliant assistance and genuine care.
For example, KI helped me with a large board I was struggling to load. Not only did he assist with the heavy lifting, but he also came up with a clever way to cut one small piece off so the board would fit perfectly into my space. It’s this kind of creative thinking that sets them apart. MP Moran Kilburn isn’t just about materials—it’s about smart, supportive service from people who truly care.
2025年5月21日
自発的なレビュー
MP Moran - Kilburn からの回答
Thank you for your kind words! We’re proud our Kilburn team consistently goes above and beyond to provide helpful, passionate, and creative service. We’ll share your praise with everyone mentioned. Looking forward to assisting you again soon!
MP Moran - Kilburn からの回答
Thank you for your 5* review. We are pleased to hear you are happy with our services. Hopefully we will see you again soon.
Friendly service from all staff
Friendly service from all staff - had ordered sheet material cut to size which was done perfectly
2025年3月13日
MP Moran - Kilburn からの回答
Thank you for your 5*review! We’re so glad to hear that you had a great experience with our team. We appreciate your feedback and hope to assist you again soon!
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