I had my kitchen and boots room from MP Moran and very happy with both results. The show room staff are very friendly, helpful and responsive to all the queries. Iâm delighted and recommend them.... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
I've been using the Willesden branch over the last 7 months to renovate my flat and I have found the staff at Moran so helpful and patient. I'm female, not a builder and could have felt overwhelmed bu... ãã£ãšèŠã
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
MP Moran ã«ã€ããŠ
åœè©²äŒæ¥ã«ããèšè¿°
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
é£çµ¡å
London, è±åœ
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4.3
åªè¯
3014件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 85ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
Bad experience with a order
I have ordered back plate extension on Munson ring 50pieces. I have paid £7.00 for shipping and handling!
As I have not received the items I have calling them to find out what has happen with the order and when I will received it. After waiting on line few minutes the person has told me that he need to find out and will call me back. After 4 days not hear from them I have call them again and was speaking with some senior role manager to my understanding. He has apologised and informed me that they have not get the stock of the ordered items so they will issue a full refund. Another week passed and no refund, no credit note, no email, nothing! That already tried me to leave a review so they understand how they operating and how is my frustration. Will wait for a phone call and for a refund if not will report them to bank as a fraud.
Placed order on 7th March 2026 order number 000094689
2026幎3æ7æ¥
èªçºçãªã¬ãã¥ãŒ
MP Moran ããã®åç
Thank you for your review, and weâre very sorry to hear about your experience.
We sincerely apologise for the lack of communication, the delay in resolving your order, and the inconvenience caused by not receiving your items. We completely understand your frustration, especially after having to chase updates multiple times and still not receiving your refund as promised.
This is not the level of service we aim to provide, and we acknowledge that we have fallen short hereâboth in stock availability and in following through on our commitment to contact you and process your refund promptly.
Please be assured that this matter is being treated as a priority. If your refund has not yet been received, we kindly ask you to contact us directly at Customersupport@mopmoran.co.uk with your order details so we can urgently investigate and ensure this is resolved without any further delay but I do believe this refund has been processed,
Very poor service
Made an order for collect from the store, havenât received any info that I can collect it. So had to call in few days myself and I was instructed by phone that my item is waiting for me in the store, itâs just that I havenât received an email. Ok, went to the store and you know what? The item was not there, and they donât have it, so I was told that the order will be cancelled. Which I suppose they didnât do, because I havenât received any email nor money back. Very poor service
2026幎3æ15æ¥
MP Moran ããã®åç
Hi Tamara,
Thank you for your feedback, and weâre very sorry for your experience.
We sincerely apologise for the confusion and inconvenience caused with your click and collect order. Being advised that your item was ready, only to arrive in store and find it unavailable, is extremely frustrating and not the level of service we aim to provide.
We also apologise for the lack of follow-up regarding your cancellation and refund. You should have received clear communication and a prompt resolution without needing to chase this yourself.
Please be assured that we are reviewing this situation to understand how this breakdown in communication and stock accuracy occurred, and to prevent it from happening again.
If you have not yet received your refund, please contact us directly at Customersupport@mpmoran.co.uk with your order details so we can urgently investigate and resolve this for you but I believe this refund has been done,
Very good service
2026幎3æ4æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Helpfull staff
2026幎3æ15æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Bought item for click and collectâŠ
Bought item for click and collect online. When come to collect find out they donât even sell that item. Waist 1,5 hour of my time , petrol, canât finish job. Refund was funny to. Not happy at all.
2026幎3æ15æ¥
MP Moran ããã®åç
Hi Aleksandrs,
Thank you for your feedback, and weâre very sorry for your experience.
We sincerely apologise for the inconvenience caused with your click and collect order. Itâs extremely frustrating to arrive and find that the item isnât even stocked at the branchâespecially after spending your time and fuel travelling, and being unable to complete your job as planned.
This is clearly not acceptable and not the level of service we aim to provide. Your comments regarding the refund process are also concerning, and we apologise if this added further frustration.
We are reviewing how this happened to ensure better stock accuracy and clearer communication between our website and branches, so situations like this can be avoided in future.
Placed a few orders with them now
Placed a few orders with them now. My go to place to buy all my supplies now (DIY/ self renovation) would recommend
2026幎3æ3æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
No stock of an item that was instockâŠ
No stock of an item that was instock rang me on day of delivery
2026幎3æ14æ¥
MP Moran ããã®åç
Hi Paul,
Thank you for your feedback, and weâre very sorry for the inconvenience caused.
We apologise that you were informed about the stock issue on the day of delivery. We understand how frustrating this must have been, especially after expecting your order to arrive as planned. This is not the level of service we aim to provide.
Unfortunately, stock discrepancies can occasionally occur, but we recognise that this should have been communicated to you much sooner. We are reviewing our processes to ensure better accuracy and more timely updates going forward.
Great company to deal with
Great company to deal with. Good communication and knowledgeable staff.
2026幎3æ14æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
After ordering and paying for itemsâŠ
After ordering and paying for items received an email only to say product was not in stock only to see the same item on your website for double the price very poor customer service
2026幎3æ14æ¥
MP Moran ããã®åç
Hi Brian,
Thank you for your review, and weâre very sorry for your experience.
We apologise for the frustration caused by your order being cancelled due to stock availability, especially after payment had already been taken. We also understand how concerning it must have been to then see the same item listed on our website at a higher price.
This is certainly not the experience we want for our customers. Stock discrepancies and pricing issues can occasionally occur due to system updates or supplier changes, but we appreciate that this does not make the situation any less disappointing.
We are currently looking into this matter to understand exactly what happened and to ensure it is addressed properly. If you would be happy to contact us directly at Customersupport@mpmoran.co.uk with your order details, we would like the opportunity to investigate further and put things right where possible.
Excellent service
Your customer service is excellent
From ordering to unfortunately
Having to take back our order
To your Tottenham Branch.
On 20/3/2026
As it was not compatible to
The boiler.
We spoke To and had e-mailâs from A few people in your company.
And weâre delt with efficiently
And quickly.
We will deal with your company again.
Thank you
2026幎3æ12æ¥
MP Moran ããã®åç
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Placed an order on the Saturday whichâŠ
Placed an order on the Saturday which was meant to be dispatched monday according to the website.
Didnt hear anything till the Wednesday when I phoned up enquiring whats going on?
They told me it was meant to be delivered that day but due to a delay with a driver it wouldn't be delivered till the thursday.
The delivery came but missing the pipe bender item . Tried calling and calling no answer.
Following day (Friday) I managed to get through to which I was told they would enquire and give me a call back within the hour. NOTHING!
Called back to see what was happening i was then told they didn't have any in stock anywhere and its been discontinued they would send me a refund and a courtesy call back to let me know. STILL NOTHING
I have a load of pipe without the tool to install it.
I now have to wait for delivery elsewhere and fork out whilst waiting for my refund.
So all in all NOT GREAT!
2026幎3æ13æ¥
MP Moran ããã®åç
Hi Ian,
Thank you for your feedback, and Iâm really sorry to hear about your experience.
We sincerely apologise for the delays, lack of communication, and the inconvenience caused by the missing pipe bender. This is not the level of service we aim to provide, and we completely understand how frustrating it must have beenâespecially being left without a key tool needed to complete your work.
There were clearly multiple points where we fell short, from dispatch updates to follow-up communication, and for that we take full responsibility. You should not have had to chase us repeatedly or be left without clear information regarding your order.
We are currently reviewing what went wrong here to ensure this doesnât happen again. In the meantime, your refund for the pipe bender has been processed. If it hasnât reached you yet, please contact us directly at Customersupport@mpmoran.co.uk, and we will make sure it is resolved immediately.
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Zero stars.
Zero stars.
Ordered 2 small items. On web site reduced to clear. Ordered and paid on 5th March.
On the 16th of March still no news.
Very poor customer service. Problem very quickly sorted once I had posted a negative review.
2026幎3æ5æ¥
MP Moran ããã®åç
Hello,
We are sincerely sorry for the frustrations caused,
We were never updated by the branch to state this was out of stock and you should of been contacted immediately to be informed this,
We do not accept this type of service at MP Moran and we are having the necessary departments corrected so these things will no longer happen,
We are truly sorry for the experience you've received and your refund has been processed in full for yourself,
Great delivery service
Great delivery service.
Delivery was left in a safe place with a note. Many thanks.
2026幎3æ11æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Easy to order online and deliveryâŠ
Easy to order online and delivery speedy and efficient and s very helpful delivery man
2026幎3æ11æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Excellent customer services!!
2026幎2æ27æ¥
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Nearly Three Weeks for a 2â3 Day Delivery
We recently ordered a slab on 27 February, with a quoted delivery time of 2â3 days. In reality, the item was not delivered until nearly three weeks later.
Prior to ordering, we contacted the company to ask about availability and were advised that only one item remained in stock, so it is unclear why there was such a significant delay in dispatch.
We had to send multiple follow-up emails and were unable to get through by phone, and communication throughout the process was limited. Updates were only received after chasing.
The delay impacted our ability to complete an ongoing customer job, which was frustrating given the high delivery charge of £86.
The item did eventually arrive, and we appreciate the final delivery, however clearer communication and more accurate delivery expectations would have made a significant difference to the overall experience.
2026幎2æ27æ¥
MP Moran ããã®åç
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your recent order and for the frustration caused throughout the process.
We understand how important timely delivery is, especially when you are working to complete a job for your own customer. The extended delay you experienced, particularly after being advised the item was in stock, is not in line with the level of service we aim to provide. We are also very sorry that you found it difficult to reach us and that updates were only provided after you had to follow upâthis is something we take seriously.
While we are pleased that your order has now been delivered, we fully appreciate that the experience fell short of expectations, especially given the delivery charge. Your feedback has been shared with our team so we can review what went wrong in both dispatch timing and communication, and make the necessary improvements.
SIMPLY GREAT CUSTOMER SERVICE
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful.
If all companies were this efficient the world would be a much better place.
Thanks again for being GREAT.
kEVIN wILKERSON
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
MP Moran ããã®åç
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad youâre happy, and we canât wait to welcome you back again.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã