Daniela helped me get my order straightened out and showed what great customer service is. She was very prompt, friendly and this kind of help ensures that I'll be a repeat customer whenever I need t... ãã£ãšèŠã
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I purchased some Mueller Keeps tools with the full belief according to their website that they were made in Germany. Out of the 4 Mueller Keeps tools only one of them indicated on the package and the... ãã£ãšèŠã
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These folks were awesome to deal with. Iâm a HD mechanic by trade as well as a farmer, and Iâm always hesitant to buy online from someone new. Iâve bought twice from them so far, and both times theyâv... ãã£ãšèŠã
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I am happy that i was able to buy it at a great price but the backorder was very long. I am very pleased with the customer service. Daniela was able to answer all my questions and she is good at follo... ãã£ãšèŠã
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We are a fast-growing online tool store providing our customers with the highest value brands! ð Online Tool Distributor ðŠ Free & Fast Delivery ðšðŠ Canadian Owned - The Mechanic's Toolboxâ¢
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8-211 Boul. Brien, J6A 0A4, Repentigny, ã«ãã
- 1-800-905-0410
- support@mprtools.com
- mprtools.com
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Daniela, great service!!
Daniela helped me get my order straightened out and showed what great customer service is. She was very prompt, friendly and this kind of help ensures that I'll be a repeat customer whenever I need to purchase more tools!
2026幎4æ17æ¥
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MPR Tools & Equipment ããã®åç
Hello Joseph,
Thank you so much for your kind review. It was a true pleasure helping you, and Iâm glad we could get everything sorted out for you.
I look forward to serving you again in the future. Have a lovely day!
I purchased some Mueller Keeps toolsâŠ
I purchased some Mueller Keeps tools with the full belief according to their website that they were made in Germany. Out of the 4 Mueller Keeps tools only one of them indicated on the package and the tool itself that it was made in Germany. The other 3 item have no identification whats so ever on the packaging where their country of origin is. I am assuming just looking at the packaging that they are likely Chinese made? I am not paying big bucks for tools made in Asia and I don't buy tools made in Asia.
The whole return policy has been very bad. Most vendors would send a return label right away and want their returns back ASAP as they want good customer service ratings. But MPR finally shipped me a return label today. Cheers!
2026幎3æ31æ¥
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MPR Tools & Equipment ããã®åç
Dear Paul,
Thank you for taking the time to share your feedback. Weâre sorry to hear about your experience with the Mueller Keeps tools and our return process. We understand your concerns about country of origin labeling and sincerely apologize for any confusion this may have caused.
As we prioritize transparency, we are reviewing our product listings and packaging to ensure all necessary information is clearly presented for our customers. We also appreciate your feedback regarding our return policy. While our team strives to provide timely service, processing your return was delayed due to the Easter holiday, when our office was closed. We hope this explains the timing of your return label.
We truly value your feedback as it helps us improve our service, and weâre grateful for your understanding.
If you have any further questions or need assistance, please feel free to reach out. We are here to help.
Wishing you all the best,
MPR Tools & Equipment
I am happy that i was able to buy it atâŠ
I am happy that i was able to buy it at a great price but the backorder was very long. I am very pleased with the customer service. Daniela was able to answer all my questions and she is good at following up. I wish it was easier to find the store on google map. something about the name of the physical store isn't MPR tools.
2026幎4æ2æ¥
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MPR Tools & Equipment ããã®åç
Thank you so much for your thoughtful feedback! Weâre thrilled to hear that you were happy with the price and the service provided by Daniela. Your kind words about her and the customer service team mean a lot to us.
We truly appreciate you taking the time to share your experience. Comments like yours help us learn and grow as a small family owned business, and we're always looking for ways to improve. We're sorry that the backorder took longer than expected, and we'll continue working on streamlining our process to provide even better service in the future.
Thank you again for your support, and we hope to serve you again soon!
MPR Tools & Equipment ããã®åç
Hi Matt,
Thank you so much for your wonderful review! ð Weâre thrilled to hear that youâre happy with our products, prices, and service, thatâs exactly what we strive for! ð Your support means the world to us!
Looking forward to serving you again soon!
These folks were awesome to deal with
These folks were awesome to deal with. Iâm a HD mechanic by trade as well as a farmer, and Iâm always hesitant to buy online from someone new. Iâve bought twice from them so far, and both times theyâve been great, customer service was super friendly and very eager to help, they even price matched an item for me. I would not hesitate to order from these folks.
2026幎3æ31æ¥
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MPR Tools & Equipment ããã®åç
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with us. It's awesome to know that both your purchases went smoothly and that our team assisted you with everything, including the price match. We truly appreciate your trust in us, and we look forward to serving you again soon! ð Don't hesitate to reach out if you need anything. We're here to help!
Wishing you all the best with your work and farming! ðŸð§
MPR Tools & Equipment
The response is extra mile.
The response is extra mile. My order arrives in time. Very thankful for the service.
2026幎3æ16æ¥
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MPR Tools & Equipment ããã®åç
Thank you so much for your kind words! ð
Weâre really happy to hear that your order arrived on time and that you had a great experience with our service. At MPR Tools & Equipment, we always strive to go the extra mile to make sure our customers are taken care of.
Your support truly means a lot to our team. If you ever need anything in the future, weâll be here to help! ð§ð
Product is great
Product is great, shipping company(purolator) is awful. Staff is good to deal with.
2026幎3æ4æ¥
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MPR Tools & Equipment ããã®åç
Thank you for your feedback! ð We're really glad to hear you're happy with the product and that our team was great to work withâthat means a lot to us!
Weâre sorry to hear about your experience with the shipping carrier. ð We understand how important smooth delivery is, and weâll definitely keep this in mind as we continue working with our partners.
If thereâs ever anything we can assist you with, donât hesitate to reach outâweâre always here to help! ð§
Excellent customer service andâŠ
Excellent customer service and follow-up. Placed my order on Hold to verify the product version - quick response to verify the requested information and then fast shipping. Very pleased that customer service was so responsive with excellent follow-up on questions.
2026幎3æ12æ¥
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MPR Tools & Equipment ããã®åç
Thank you so much for your kind words! ð We really appreciate you taking the time to share your experience.
Our team always aims to make sure everything is right before shipping, so we're glad we could quickly verify the product for you and get it out fast ððš Itâs great to hear that our follow-up and responsiveness made a difference.
If you ever need anything else, weâre always here to help. Enjoy your purchase! ð§âš
Got my tool cart already
Got my tool cart already. Fast delivery! Great!
2026幎2æ19æ¥
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MPR Tools & Equipment ããã®åç
Thank you so much for the awesome review! Weâre thrilled to hear your tool cart arrived quickly and that everything went smoothly ððš
We truly appreciate you taking the time to share your experience. it means a lot to our team! ð If you ever need anything else for your shop or garage, weâre always here to help ð ïž
Fantastic client service
Fantastic client service, especially during this times when ordering equipment made in USA is not as simple as it used to be.
Huge thanks!
2026幎2æ16æ¥
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MPR Tools & Equipment ããã®åç
Hi Tom,
Thank you so much for your kind words and for trusting us! It was truly a pleasure working with you, and we look forward to serving you again soon.
Take care and have a wonderful day!
Professional, efficient, and friendly
Great retailer with excellent customer service. Daniela was a pleasure to work with and was very helpful when my order needed adjustment. If you enjoy a more personal and reliable retail experience, this place is for you.
2026幎2æ11æ¥
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MPR Tools & Equipment ããã®åç
Hi Steven,
It was a pleasure having you as a customer! I'm so glad I could assist you, and I truly appreciate your kind words. We always strive to offer a personal and reliable experience, and Iâm happy to hear we met your expectations.
I look forward to helping you again soon! Thank you for your wonderful review.
Have a fantastic day! ð
Missing item from order resolved.
I ordered three items that were said to be shipped and delivered all under the same tracking number. When I received the box it contained only two of the items. I called the customer support line and they were very helpful, quickly determined that the missing item was shipped separately under a different tracking number.
2026幎2æ10æ¥
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MPR Tools & Equipment ããã®åç
Thank you for sharing your experience! Weâre so glad our customer support team could quickly resolve the issue and get everything sorted for you. We truly appreciate your patience, and we're happy to hear that you received your missing item. If you ever have any more questions or need assistance, donât hesitate to reach out! MPR is always here to help.
MPR is great!
MPR is one of the most affordable places to purchase tools. As a Level 3 apprentice I have invested alot of money in starting up my tool collection and MPR is always my go to. They answer any questions you have, and quickly at that. I really appreciate the good customer service, and they have all the Milwaukee options you could ever need...price matching guarantee!
2026幎2æ10æ¥
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MPR Tools & Equipment ããã®åç
Thank you so much for the fantastic review! We're thrilled to be your go-to for tool purchases, and we're especially glad to hear that our customer service has been helpful. Itâs awesome that youâve found the all the options you need, and weâll always strive to offer great prices and support. If you ever have more questions or need assistance, feel free to reach out anytime!
Exceptional Customer Service
As a first time customer of MPR I am exceptionally pleased with the customer service we received with regard to a delayed shipping issue which was no fault of MRP. They made sure that our order was delivered.
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
MPR Tools & Equipment ããã®åç
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our customer service. We always strive to ensure a great experience for our customers, and we truly appreciate your understanding regarding the shipping delay. If you need anything else, donât hesitate to reach out. MPR is here to help!
Great Service
I placed an order, my credit card was charged but didn't hear anything for a over a week. I reached out to MPR and customer service was able to track down my transaction. Turns out, I screwed up my address, email etc when I placed my order and they were great with helping me sort it out. In the end I was able to track down the package. Thanks again! (P.S. I don't usually do reviews, unless its something outstanding).
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
MPR Tools & Equipment ããã®åç
Hi Sandra,
Thank you so much for your kind review! Weâre really glad we were able to help sort everything out and get you on track with your order, no worries at all. ðð
We truly appreciate you taking the time to leave a review (especially since you mentioned you donât usually do), and we hope to serve you again in the future. ðð§
Zero star
I am unable to evaluate the product they sell, but I can evaluate the delivery that i waited for a month , which did not arrive and was returned to them.I will give them zero rating , and please be careful with this company.
2026幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
MPR Tools & Equipment ããã®åç
Hi Vladimir,
Iâm truly sorry for the experience you had with this order, and I completely understand how frustrating it is to wait that long and still not receive your package.
To provide some context, the shipment was delayed with the carrier during the holiday season. When you reached out to us, you requested that the package be returned, so we immediately submitted a return-to-sender request to the carrier. Shortly after, you let us know you had changed your mind and wanted the delivery instead but by that point, the carrier had already processed the return request and was no longer able to reverse it, so the package was sent back to us.
I sincerely apologize for how this played out. Iâll be reaching out to you directly to see if thereâs anything else we can do to make this right.
Amazing Servuce from Daniela. AMAZING TOOL CART
First and foremost, thanks to Daniela Giraldo Calderón for the excellent customer service. Amazing! I was happy with my purchase before I even saw it, despite the having an issue with the shipping fees. However, Daniela expressed the problem in the best way possible and I had no problem making the necessary adjustment.
With that being said, I got the storage cart on sale and I must say that it was worth every dollar.
Pros: Very heavy, solid and strong tool box. Better than SnapOn I would say, for the body structure. Amazing drawer roller slides. Nice structure set up for organizing my power and hand tools.
The cons I can live with for the price. It is non the less a big steel. Try getting this box with such amazing design and strength from SnapOn or Matco for anything close to the price here.
Cons: Wheels are plastic, not urethane On Polypropylene Wheels with Straight Roller Bearing. I love having nice rubber cast wheels. The plastic makes a cracking noise with the dirt that I really don't like and it annoys me.
Wish the second hatch under the main one had gas struts as well. I am going to get 2 installed.
Not a big deal, but it is an upgrade I am going to make and it is to install soft rubber corner bumpers for the box. The ones that come with it are made from plastic.
I have no problem making these upgrades. As I have said, this box is amazing regardless. Thank you MPR for the sale. This is a nice new years gift to myself. Thank you Daniela. ð
I will add pictures later when I am done making my customization.
2025幎12æ30æ¥
èªçºçãªã¬ãã¥ãŒ
MPR Tools & Equipment ããã®åç
Thank you so much for the thoughtful review Remekie!
Weâre happy to hear that you love the storage cart and that Daniela was able to make the shipping adjustment easy. We really appreciate your honest feedback on the wheels and other upgrade ideas, great suggestions. Enjoy your new setup, and we canât wait to see the photos! ð
Chainsaw tach
Iâd had a tach in mind for awhile, wasnât sure what to get, needed it to be accurate in that 12-14k rpm range.
A buddy sent me a message saying Donny W had recommended this unit & it was on saleâŠ.
A few quick clicks on my phone & it was on the way via Purolator, arriving shortly thereafter.
It was a quick seamless buy & appears to be a quality item.
Once this cold snap eases a little Iâll give it a whirl.
2025幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
MPR Tools & Equipment ããã®åç
Thank you so much for sharing your experience! I'm glad to hear the purchase was seamless and that you found the tachometer on sale. It sounds like itâs going to be a great fit for your needs, especially with that 12-14k rpm range.
I hope the cold snap eases soon so you can put it to good use! Donât hesitate to reach out if you have any questions or need assistance with anything else.
Thanks again, and enjoy using your new tach!
MPR Tools & Equipment ããã®åç
Thank you so much for the fantastic review! We're thrilled to hear that you find the tool valuable.
We're continually working on new updates and improvements, so stay tuned for even more exciting features!
Best,
MPR Tools & Equipment
Initial order and shipping of productâŠ
Initial order and shipping of product very quick, had some delays in receiving order but reached out to customer service and the issue was resolved quickly . Recommend this company
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
MPR Tools & Equipment ããã®åç
Thanks so much for taking the time to share this! ð
Weâre really glad your order shipped quickly, and while weâre sorry for the delay in delivery, weâre happy our customer service team was able to step in and get everything resolved fast.
We truly appreciate the recommendationâand if you ever need anything in the future, weâre always here to help!
Best,
MPR Tools & Equipment
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