Marco Pierre White Restaurants レビュー 

Booking was a fiasco .
I called and left a voicemail for a call back .
No one called .
I called the next day and spoke to Claire who took my booking and said she would email me a link to make a card payment to reserve the table .
No email materialised , so I called again the next day and doke to Claire who advised she had left the email to someone else , and as it was not sent my booking was cancelled .
She took my details again , I asked could I just register my card details over the phone .
Claire said no , she'd send me an email . Once I had filled on my card details I would need to call her back to make sure the booking was confirmed .
Which I duly did , my 4th phone call to book a table for lunch !
Then I had an email saying I needed to click on it to confirm my booking , having already been told by Claire that it was confirmed ...
On arrival we were shown to our table and given a menu .
Claire came and said we were on the system as a Wowcher booking .
At no time did we say we were dining with Wowcher ???
She took the menus she had given us and brought the a la carts menus instead .
We ordered the pork escalope .
It arrived with a side of peas that we ordered but no spoon to serve them .
My friends pork was pink , bloody and uncooked .
We called the waitress who to be fair apologised after took it back to the Chef .
We were given a glass of Prosecco each as a courtesy ,nice touch .
Then the waitress came back and said the pork wasn't undercooked , they had served my friend the gammon by mistake !!
There was no gammon on the menu and wouldn't have been served in a batter.
By now I was looking for Basil Fawlty !
After lunch we waited patiently for over half an hour to catch someone's eye for the bill , and a further 25mins by which time we got up and went to the bar to pay .
The restaurant was over half empty so they weren't busy .
Maybe having an'off day '.
I have eaten there before and the food and service have been very good but it has gone dramatically down hill .
Avoid

Had Afternoon Tea in the New London Restaurant, the food was average gave dietary instructions twice however sandwiches still came out wrong, they run out of ham so replacement was avocado without asking (don’t like avocado) when I mentioned this was told tuff.
Toilets weee disgusting, absolutely stunk and the walls were stinking. Would not recommend this restaurant at all.

Not even attended and deserves a review!
Got a buy a gift voucher for here and wanted to book for my birthday. Tried calling them on and off for past 2 months and used their contact form on their website twice. Never had phone answered and no one has come back to me on the website enquiry form. We want to know the information needed to bring with us for the booking in relation to our voucher and ensure a table is booked. We will be travelling about 1.5 hours to come for the meal so do not want a wasted journey especially on Birthday!
MPW should be embarrassed to have his name on this chain - train your staff - or maybe get some staff?! At least we have had the courtesy to cancel our reservation as we understand restaurants deserve to know if you can or cannot attend - shame they give no respect back.

We also cancelled the booking as looking at previous reviews we do not want an awful meal with awful service. We have exchanged our buy a gift voucher for something we have already managed to book the same day and had great communication with the new company.

Been today for a meal for two from the set menu with Prosecco.
Service very slow to start which I accept as it was busy. Placed our order for food and drink and waited nearly 20 minutes for our drinks to arrive.
Shortly after drinks arrived our main meals arrived before we had even had our starters and the sour dough bread that we ordered in addition never turned up at all.
Once we had finished our starters, our main courses quickly arrived, it looked and tasted like they had sat there since they brought them out the first time.
Steak was very poor as were the chips too. My wife's crab cake was so dry.
We last ate here a few months ago and the meal was poor then, which is why we thought that we would give it another try, sadly we won't be giving it another go as there are much better restaurants in Birmingham that are more deserving of our custom.

Went to MPW in Birmingham on 16 June .this was a present for Christmas from my partners daughter .we were hoping this to be very special !
The place Was lovely great views etc .we ordered the fillet steak medium rare.plus extra sides of onion rings and green salad. The steak was tasteless and bland The steak knife was blunt and had difficulty trying to cut into the steak as well as the fork was twizzling round in my hand .! Eventually when I got to eat the steak it was dry tough and tasteless!!
The pepper corn sauce was like dish water !
The chips were ok and so was the extra serving of onion rings which was extra to pay for as well as the side salad! I ordered the bread and butter pudding which I thought would be light and fluffy with some crispy edges. But ended up with a square cut lump of tasteless doughy bread ! It was also on of the hottest days of the year ! The building has wonderful windows floor to ceiling ! We were feeling so hot and boiling I couldn’t wait to get out of there !it appeared that the air conditioning was not working!,
When we came to pay for the extras we had we found out that a 20% charge was automatically added to the bill ! Which is very American like !
To add onto the whole experience if we had travelled into Birmingham in a different car to mine there would be extra £8 to pay plus the cost of the parking
I will not be going back for many reasons .i am sure Marco has not tried or tested the food there lately and I would think he may be embarrassed of what’s happening
Thankfully we had a great waiter James
I have eaten many times at restaurants under Marcos name and had no issues
I did make a complaint and they got back to me in good time but I don’t think it will make much difference
Especially when I have read previous comments from other people !
I’m glad it’s not just me !
We can’t all be wrong

Thanks to James for saving the day and turning a nightmare into a thoroughly enjoyable visit. Such a nice guy and a credit to Marco Pierre Whites Steakhouse….

Visited the Swansea branch of this chain for my daughter's birthday. 8 family members in total, granddaughter had a beef burger with a green mould bread roll. Cheesecake desserts were vile, grainy texture, sour taste all were rejected. Some of the main course meals were very bland, lacking in seasoning. To cap it all there was a constant smell of cannabis emanating from the staff room which was just around the corner from our table. When all of this was pointed out to the manager he was not particularly bothered, just removed the burger and cheesecakes from the bill. Bet Marco Pierre White wouldn't eat here. Never visiting here again.

Dreadful
The food wasn’t much better than what I’d make at home!!

My Grandson brought me for Mother’s Day and I had the most delicious Sunday roast. It was very accessible too which is something that is important to me now. I hope to come back to try the main menu. Thank you

We went to Milton Keynes restaurant at Holiday Inn Central MK. It was for a special family birthday and would like to congratulate the chefs on the lovely food but especially the lady called Da I think that's what was on her badge. We were there last night I she was so lovely helpful. Although she was so professional she had so much time for our big party and nothing felt too much trouble. I would certainly recommend this and will be back again next time in Milton Keynes.

Had three bad experiences with these restaurants in several parts of the country contacted them on several occasions through different ways they never acknowledge my complaints or do any thing about them would not recommend any one using these restaurants bad customer service and bad food.

Had a two course mid day meal today what a load of rubbish the starter was poor and the main a steak it would be an insult to aldi to say that the rubber they past off as a steak was from,what a rip off .

Went to Marco at Milton Keynes, what can I say.
Positive staff attentive polite
Cons
Really cold
Food bland over cooked dry chicken, the burger was dry including the bun, onion rings no better.
Tiramisu was poor
My wife liked the brownie
Huge let down considering the name.

I was bought an afternoon tea last year for my 60th birthday, but then was informed that could not have afternoon tea and that had to exchange it for 2 course lunch at an extra cost. Myself and my daughter went to Birmingham restaurant to see there were people giving afternoon tea. The service was quick but they never engaged in any conversation and did not ask if we needed or wanted anything. I had the steak, it was bland and tough and the fries were tasteless, not impressed. Couldn't wait to leave. Would never return, so many other places that are much better. Very disappointed.

Went for three course meal at London MPW steakhouse Service was impeccable by our own waiter (Darren). Drinks were excellent and food just as expected, beautiful. We would certainly visit again without hesitation. Many thanks to you and your team for an excellent experience.

Dining with three others in Nottingham all had sirloin steak, all were dreadful, tough, grissle, under done - returned one suffered the other three, but left most.
Offered a discount, but as a steakhouse you expect at least a decent steak between us.
To be balanced the staff and service were excellent but sadly let down by the quality of the materials.

We Ate at the Birmingham restaurant for a friends 65th birthday, I don’t even know where to start… upon arrival we ordered drinks and tried to pay with a £20 note but was told there was no change and it was card only, ok a bit annoying but we paid by card and went to our table with our friends.

Dinner was supposed to be served at 7pm but by 7.30 we were having to chase it up as it hadn’t arrived yet!
When it finally came the soup was served with no bread and we were told it was not included! But they did bring some dry toasted bread out eventually (no butter was provided!)

On to the mains, they brought the mains out but no vegetables, 10 mins later the veg finally arrived when most people had already finished their meal!
The meal itself was nice but was only luke warm.
The children were also made to wait an awful long time for their meals.

One persons meal was not brought out with ours and when her meal finally arrived about 15 mins after ours everyone else had finished theirs! Very unprofessional…

Now the pudding… the Apple and almond crumble was mainly crumble and very dry But it was nice if u managed to get any apple!!
My brother had ordered a cheese cake which looked and tasted lovely but then he gagged and pulled a long hair out of his mouth!!!
I told the person serving us and his responce was ‘oh sorry’. And he carried on doing what he was doing!

Overall I was so dissatisfied with the service and the food, I was really looking forward to the meal at Marcos and felt so sorry for my friend who’s birthday it was.

I did give an extra star due to the fact my mother is diabetic, upon arrival I told them this and they did bring her starter out within a few minutes, followed by her main when we had our starter.
But she had no veg and we had to ask for some peas.

I recently took my parents and sister to afternoon tea, the teapot spout was broken, the table cloth had a hole in it, some seats and sofas were very visibly ripped and there was no fine china, the plates and cups were the same as used within the NHS!! Thick off white plates, mugs and teapots. My sister vouched for this as she is a nurse. Very disappointing.

Disgusting treatment and customer service. Booked this restaurant in Birmingham for my very special big birthday. We travelled from Kent and were so excited. Balloons and a cake delivered to the restaurant. Unfortunately we had a delay on the way partly due to traffic and we got a little lost in the city centre however, we knew we were going to be a bit late and tried for over an hour to contact them to let them know but no answer.
Upon arrival, we gave details to waiting staff and were left standing for more than 10 mins. The Manager appeared, said we were late !
We explained again and that we had tried over and over to contact them. The reply was they were too busy to answer the phone and we had lost our slot. Despite it being obvious with the cake etc, they did not bother to try to contact us. We accepted we could not have the full meal as planned and said we would just sit at our table, have a drink and cut the cake. It took another debate before we were told our table had been given away.
If this is the way Marco Pierre White runs his restaurants, it is appalling and I will NEVER book again.
Just felt so sad for my daughter who had organised it, walking around Birmingham City Centre with balloons and a cake crying. That was the most upsetting. So thanks MPW, this is a birthday I will remember for all the wrong reasons.

We ere given a Xmas gift to the value of £100. For us what we got struggled to get to £20 for value.

Starter - basically fancy cheese on toast with some strong tasting leaf. 2 out of 10. Cheese had no taste and was dominated by the bread.
Main - steak - yep that was good. I didn't like the dry chips but my wife did. Paid extra for the leaf mixture. About £29 each in all each. Say 7 out of 10 but value 3!
I had a pud - bread and butter pudding with cream. Lidl do a better one. This was a cuboid lump with no raisins. Bland. 2 out of 10 for taste, 1 for value.

It is rare that we go out and find such a poor value establishment with food way way below expectation.

Oh the service was good - polite and professional.

So if you want to go somewhere with a big name and don't care about anything else you know where to book.

For interest this is the worst review we have given any hotel or restaurant.