Mr Brown's Exclusive 

Was a bit nervous about buying from a place I hadn’t heard of but they were excellent, my package came quickly and they kept me informed when it was moving through their system.

One of the best services I’ve personally experienced, initially surprised they actually had the supreme top I needed, and even more surprised when it arrived in perfect condition, and delivered so quickly! There was communication between I and the owner who ensured that everything had ordered arrived on time and made sure I was satisfied with what I received, this was very welcoming customer service displayed, and I will for sure be purchasing again, top stuff !

Exactly what it said on the tin, where there are so many skammers. Thank you so much! Perfect for my little girls birthday. We got Toffee! Love it. This guy is legit!

Fantastic quality trainers and good customer service highly recommend .

My first time using this service and il be using it again great communication just a black brother smashing his buisness ordered the asics gel kayano 14 jasper green and they came within the timeframe gave. Would definitely recommend this guy for your exclusive sneakers and garments. Thank you for the great service bro 👊🏼

Quality product matched by the Fantastic service. Will definitely be purchasing from these guys again 👍

I genuinely wanted to support a Black-owned business and initially felt reassured by the positive reviews, despite seeing a few negative ones. I decided to give Mr Brown’s Exclusive a chance—unfortunately, I now regret it.

I placed an order for the Asics Gel Kayano 14 Jasper Green (UK 4.5) over a week ago. I received a confirmation message through my number, but nothing through email and since—no dispatch email, no tracking, no genuine update.

I’ve contacted the business via Instagram, email, and phone, and was finally told I’d receive an update before 6pm that same day. That time passed, and I heard nothing. Still no response. No effort made to keep me informed despite chasing on several occasions.

Their shipping policy and product page clearly state “next-day dispatch” and “fast, reliable shipping.” None of this has been delivered given my purchase was made at 9am on the 15th May 2025. It’s now approaching a bank holiday weekend, and I’m due to fly on the 27th May 2025, with these shoes being the sole reason for the purchase.

This lack of professionalism and communication is incredibly disappointing. I’ve made every effort to reach out respectfully and give the benefit of the doubt—but at this point, I feel ignored and let down. If the item isn’t in stock, a simple message would have sufficed.

I tried to support a Black business because I believe in investing back into our own, but the service I’ve received does not match the promises made—and unfortunately, the negative reviews I dismissed were actually right.

Until this business improves its communication and fulfillment processes, I cannot recommend them to others and will be making this known through my social media.

Ordered a Moon Swatch polar lights. Was skeptical at first due to the number of fakes being sold online but after it arrived, I can confirm the product is legitimate with receipts provided. Would definitely recommend and will be reordering in the future.

Top seller, genuine guy and all round brilliant experience!

Amazing seller, great price, fantastic quality. Buy with confidence!!

Ordered trainer’s yesterday arrived this morning excellent customer service and the manager was so helpful on the phone definitely recommend this store and buy again amazing

Excellent service,fast Delivery

fast delivery, lovely product

Needed urgently for a holiday looked all online and everywhere online was saying would take too long to arrive I brought on the mr brown website and received the shoes the next day. Top service

Did not receive order and no response from seller!!!! Their Email does not even work

Ordered trainers on the 19/4/25
Called on the 25/4/25 and was assured trainers would be sent next day delivery
Still not arrived still not dispatched still no communication from the seller
Terrible customer service and definitely feels like a scam website
In my opinion avoid using mr brown exclusive

Would recommend! My order was delivered within 3 days. Efficient communication and my trainers were authentic.

Trainers were shipped same day and had them the next day. No complaints whatsoever! love my new shoes and will definitely be using mr brown in the future