It would be a 5 but for 2 minor issues, 1, the eye protection would benifit from a case to protect them. 2 the gloves i bought were too big despite using your size guide. But returning them cost m... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
After a mishap with the online ordering system, and a subsequent email, I now await the refund of P&P. The items I ordered arrived on the third day as stated, (very impressed). After using the pro... もっと見る
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I’m very impressed with Mstore. The customer service was excellent, and my order was processed and delivered very quickly. The product quality is also very good and exactly as expected. Overall, a gr... もっと見る
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Good prices and quick delivery. I particularly like Showa gloves for gardening and so I was looking for a bulk buy of them. I also decided to buy some winter gloves that were waterproof. Showa didn’... もっと見る
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企業情報
当該企業による記述
At Mstore, we believe buying PPE should be simple, reliable and backed by expert support. For over 25 years, we’ve supplied high quality, certified personal protective equipment, workwear and safety products to businesses and individuals across the UK. Whether you’re working on a construction site, in manufacturing, engineering, warehousing, healthcare or simply tackling DIY projects or gardening at home, we stock trusted brands including Skytec, Showa, Riley and many more. From safety gloves and eyewear to helmets, hearing protection, and protective clothing and workplace essentials, we’re here to help keep people safe at work. We’re committed to high quality products, competitive prices, fast UK delivery and outstanding customer service. Our knowledgeable team is always on hand to help you choose the right PPE, whether you’re ordering a single pair of gloves or managing procurement for a nationwide business. At Mstore, your safety is our priority.
連絡先
4.7
優良
747件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and the gloves are…
Great service and the gloves are amazing perfect for gardening in comfort.
2025年2月11日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Like the quality not the service.
Like the quality. (Showa) Unfortunately they have got the glove sizes different between glove type even though the 2 types I bought were from the same manufacturer. The issue is not that of the maker but the inconsistent way the gloves are labeled on the website. One type is 9L the other type is presented just in letter sizes so ordered a L which should have been a 9 but got a 10 which is extra large. Could have sent it back but would have cost more and then get a refund and order the right size pay again and extra postage. Mstore should have put it right at their expense. Will buy Showa again they are decent gloves but will be from elsewhere
2025年2月10日
Mstore からの回答
Good morning,
Many thanks for your feedback. I can see, as per your email sent on the 14/02, you advise you were sending the item back and asked us to exchange for another size. We explained that our returns are on a automated service and therefore you would be refunded once the item was scanned back into our warehouse so we could not do a direct swap. The refund would have included the cost of return shipping. We do not seem to have had a reply from our email sent on the 14/02 or, received the item back. Please email us directly should you still require another size.
Kind Regards,
Mstore
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Terrible company and customer services. Avoid at all costs!!!
Product description was fundamentally incorrect. Glasses were bifocal not full lens as described. I sent an email, asking for a full refund and that they arrange collection (since they were clearly at fault with their description) this was ignored. I tried calling numerous times, each time put on hold for about 20 seconds and then cut off. I sent another email and this time I did get a reply! They said that if I've changed my mind and would like to return the product I would need to return by post and keep proof of payment of postage and put in a claim for reimbursement. Even though they did admit their mistake and said they had altered the description. Of course for the sake of £12 I'm not going to go through this rigmarole, surely they should be doing the legwork to atone for their error. So, I've lost £12, the glasses are of no use to me.
2025年2月17日
Mstore からの回答
Good morning Simon,
We have have responded to both of your email. Please can you check your junk/spam folder as you do not seem to be getting our replies. We experience a high volume of calls daily and with us being a small team, it can be hard for us answer each one. We ask customers to leave us a message & we will get back to you as quickly as possible. I cannot see that we have any messages left on our voicemail.
Sorry for your experience however, if you can respond to our emails, we can rectify the issue.
Thank you,
MStore
You had the kind of work gloves I…
You had the kind of work gloves I needed; so I bought some. They are great for my engineers hands. Thank you Mstore!
2025年2月5日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Royal mail track 48
Royal mail tracked 48, but need anyone at home to collect the parcel. I still not success to get those gloves.
2025年2月10日
Mstore からの回答
Good morning
We have checked the tracking with Royal Mail and your order is showing as delivered. Please use the tracking details provided on the Royal Mail website and you will see a POD image.
Many thanks.
Mstore
Quick service, quality respirators
Quick service, straight forward online ordering, and got an excellent discount on my favourite respirators.
2025年2月9日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
fast delivery as ordered
2025年2月4日
Mstore からの回答
Good afternoon,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Item great, delivery not so
Item just as described, great. Delivery charge for merely a couple of pairs of lightweight gloves and how long they took to arrive, not so great.
2025年1月31日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 4 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Mstore からの回答
Hello,
Your order left us on Friday the 31/01 via Royal Mail and is showing out for delivery today 03/02.
Regards,
MStore
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 4 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
I had problems ordering from my phone…
I had problems ordering from my phone due to my card details once entered were jumbled up ! My wife finally managed to telephone and the guy was not over helpful, she explained our problem and he said we need to contact the IT department. Normally I would have gone somewhere else after a comment like that I wanted to proceed as I would like to place orders in the future.
Safety gloves are first class
2025年1月22日
Mstore からの回答
Good morning,
Sorry to hear you are not satisfied with your experience. Please can I check that you have the correct company as we do not have a male agent on our customer service team? We also would not advise you to contact our IT team as there is no way for you to do this.
Regards,
Mstore
Very happy with the service
Very happy with the service. Fast delivery of good quality work gloves. Reasonably priced too.
2025年1月16日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Quick delivery and great price
2025年1月22日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Very good and efficient and keep…
Very good and efficient and keep informed on what's going on with your order will use again thanks
2025年1月16日
Mstore からの回答
Good morning,
Thank you so much for taking the time to leave us a 5 star review! We are so happy to hear your experience with our company was satisfactory. Please do not hesitate to get in touch with our customer service team should you require any assistance.
Kind regards,
Mstore
Delivery was slower than expected
2025年1月15日
Mstore からの回答
Good afternoon,
Many thanks for the 3 star review. I can see your order was placed with us on the 15/01 and was shipped on the 16/01 via DPD. You contacted us via email on 20/01 advising the tracking had not been updated to which one of our customer service team contacted the courier straight away to resolve. Unfortunately, delays with the courier are out of our control. All we can do is apologise on their behalf.
Kind Regards,
MStore
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