MTR Group Limited レビュー 

Official Samsung uk trade in. They claimed screen burn. Offered no evidence and demanded 50% be sent to them or Samsung would switch off my new phone until paid.
AVOID AT ALL COSTS

BEWARE - MTR and Samsung using misleading and unclear returns tactics.

I returned a faulty phone for refund and get cheated out of £124 by misleading and unclear refund policies.

I traded in my Samsung Flip6 towards a Samsung Flip7. Handset was delivered faulty so returned for refund. Original trade in value for my Samsung Flip6 was £374 and I was advised by Samsung that when I returned my phone for a refund that I would receive the "current" trade in value for my phone.

On Saturday 16th August 25 I requested a Samsung trade in valuation for my phone (from samsungcom/uk/instant-trade-in/#TradeInTool) and it was £367 (-£7 than original trade in). I agreed to return my phone for a refund accepting that that the trade in was a couple of weeks ago and would be a little less.

On 28th August I requested a trade in valuation from Samsung again and the current valuation today is £340 (-£37 than original trade in).

MTR (Samsungs trade in partner) have offered £250 refund which is nowhere near the current trade in values being offered by Samsung.

When challenged, they quote terms and conditions:

"Unfortunately we do not refund the promotional discount, we refund the current market value.

Please see terms below:

6.3 If you exercise your right to cancel and return your product during the 28-day cooling off period, or if we have agreed to pay you a refund because the product, we have provided you with is defective, we will endeavour to return your Existing Handset to you, but we cannot guarantee its return. In the event that we are unable to recover your Existing Handset, we will provide you with a cash equivalent price for the Existing Handset, based on the price currently payable for your Existing Handset on the Samsung Recycle website (samsungrecycle.co.uk). Any such cash payment will be made by MTR, on behalf of Samsung."

Note, a different website, with a different and lower trade in value.

Reading the small print that indicates that Samsung have a duel pricing strategy for trade in values.

This policy is misleading and their policy should be made clearer to customers.

Did a trade-in for the fold7. They claim the fold4 i traded has a broken hinge but it opens and closes perfectly fine. They claim it doesn't open fully flat which is just silly because the older models never did. T&C's doesn't state anything by phone hinges. Just a terrible excuse to try get me to pay another £150. Would've been better off keeping the phone. Expected better from Samsung.

Shocking!!! I have been totally ripped off. Samsung as others have mentioned in reviews, offered me £200 for my mobile then After 3 weeks of having my new phone I received an email from this company stating I owed them £150.00 and if I did nor pay they would knock my new phone off remotely. U would never have sold my old phone for £50. Its a total scam and I can't do anything about it

If i could give zero i would, didnt realise samsung used a third party for trade ins until i looked up this company due to them saying my phones back had lifted due to swollen battery and i need to pay 150 excess or phone would be locked which is bull as the phone was in pretty much excellent condition but conveniently did on the day they received it but me not thinking this would happen with samsung i did not take pictures or videos at the time of sending it off so dont really have anything to back up my case other than my word, bunch of scammers, they have done to me what others have said so record everything an samsung will be getting a review also for allowing this to keep happening to their customers as they told me they can't assist in the matter of trade ins.

I traded in my Samsung Galaxy S23 Ultra through Samsung’s official upgrade programme, which is processed by MTR Group. My phone was in full working order, well looked after, and never dropped. Days later, I was told the “back cover is lifted” and was suddenly asked to pay £150 to keep my new device.

The photos provided for this supposed damage do not match my phone, and I strongly suspect either a mix-up or deliberate tampering. When I asked for video evidence or CCTV footage of the inspection, I was met with silence.

I have been a loyal Samsung user since the Galaxy S3, but this experience has been extremely disappointing. Many others online report similar treatment from MTR — sudden large surcharges, vague damage claims, and refusal to provide proper evidence.

MTR is a refurbishment company that makes money by refurbishing devices and reselling them for profit. This means they have a vested interest in reducing the assessed value of trade-in devices to maximise their profit — a practice that, in my view, is deeply unfair to Samsung customers.

If you are considering trading in your phone through Samsung, be aware that MTR Group is the company handling it. In my experience, the process lacked transparency and fairness. Its a complete rip off and scam.

Not flexible, samsung trade in, avoid

Samsung’s trade-in deal is a scam. Initially, they offered me £200 for the trade-in, but once I sent them the phone, they demanded another £100 as an excess fee. Meanwhile, I can’t return the phone, and they want to deduct 20%. This is my last time with Samsung — I will never buy anything from them again.

Poor quality of their work, poor customer service,Samsung needs to stop working with these people

I sold my iPad after purchasing a newer model from Very. A fantastic service dealt with very quickly. Posted on a Tuesday they received on the Wednesday my money was in my bank the same day. Would highly recommend

Sent my phone for repair under Samsung warranty. Samsung outsourced their repair to this company. Upon recieving the device the company claimed that there was no fault despite providing video and photo evidence.

Incompetent Scam Artists & Thieves

Followed their documented process to wipe a laptop to the letter and after sending it to them they said they were unable to wipe it even after I had done it for them. They then kept my charger and returned my laptop to me.

Pure incompetence even when you do their job for them. Avoid at all costs

If zero stars was available that's what they would be getting. Traded in my old Flip 6 through Very to get the new Flip 7, initially was offered £430 but company insisted I send them the phone before my new one was delivered. Got a message today to say they have reviewed the condition of my phone saying it had screen burn etc when the phone left me it was in perfect working condition (less than a year old & always in a case), no screen burn, no scratches, no chips..........NOTHING......they had the cheek to send a reviewed offer of £76.00 which has been declined so will be getting it back & it can lie in a drawer until someone needs a spare one. I thought doing this through Very was a safe way to trade in my old phone but seems more like they give a price then low ball you.......stinks of a scam if you ask me just wonder is Very in on the deal to scam us out of hard earned money because we like to update our tech!!!!

Liars, scammers, they do WARRANTY REPAIRS for Samsung - SAMSUNG SHAME ON YOU !!!! They don't replace anything, they say it's fixed when its not! They say repair completed, they sent it back 2 weeks later and later, when you call they said not fixed for no reason! A bunch of amateurs and someone had connections to get this shady deal with SAMSUNG! Again, SAMSUNG shame on you - you buying a 1.5k £ laptop and you expect to have a proper warranty not with this "authorised Samsung repair service" STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've seen a lot of negative reviews on here, but the experience I've had has been amazing.

The people who answer the phone are genuinely nice, they are respectful and provide clear responses to any questions.

Thank you for an easy experience. I highly recommend.

Sent my Samsung tablet back through Very to MTR trade in, they offered me a paltry sum and if didn't want it they would send it back .They insist if a pen is with your model it must be sent.i packaged it up in my original box with the the pen which I had never used .I asked for it back .It was sent back in an old black box minus the pen .On phoning them I was told they throw the pens and boxes away,this was my property not there's to dispose of ,I could have sold this privately with the original box and pen ,these pens cost £59 why insist on it being sent if they are supposedly throwing it away , I intend to take this further

Was initially offered £190 for a fully working X Box X with controller, immaculate and all packaged sent recorded delivery ( £20 postage paid for the privilege) also worth noting they sent me a bag suitable for a mobile phone to put the entire console in it's box in! A bag! Alarm bells should have rung louder. I had bought another XBox X as this one was five years old but still in good clean working order, no scratches bumps or issues I expected a little wriggle room and for them to lower the quote slightly but as this company was through the retailer I bought it from it made me feel a little more secure. What I didn't expect was to be offered £5 in total as the controller had slight drift on the left stick! A five year old controller has some drift?!. Quelle Surprise! Did I want to accept this revised quote of £5 from £190 for the console? Of course not, immediately declined, Now hoping I actually get my X Box X back. Otherwise I will be writing to Trading Standards. I'm not sure if I should be laughing or crying. £5 for a fully working XBox X??? I am keeping my fingers crossed I get my actual XBox X back and not a dodgy damaged one from someone else. Luckily I still have the serial numbers

I bought an iphone 16 from Very. MTR offered trade in for my old iphone 12 during the process.
Although what they offered is some less than market value, it is still better than others (e.g.John Lewis). So I opted in and accepted their estimated value for my 12.
Their return package did not arrive so I asked for another one by email. A day later, both mails arrived.
They do not include a box. Luckily I could find one and put phone into it and put box into the bag.
Fortunately value of my phone is on par with insurance of free postage. So I selected and put that label on to the bag.
My old phone is delivered to them today. They confirmed the delivery. After a while they confirmed the value and in two hours they deposited the money into my bank account.
They guarantee the trade-in price for 14 days. I missed that window and MTR sent a notification about it. But at the end they paid the estimated value without deduction. I think they monitor market value and in case of a change, they adjust their evaluation.
My experience with MTR for trade-in process is positive. After accepting their offer, rest of the process was smooth. They kept me informed at every step and made the payment as promised. I would use this service again.

Samsung (and others) - Look at these reviews. This supplier is clearly incompetent and this does not reflect well on your brand.

The phones lines are currently not working. I am cut off each time after 5 mins. I have emailed three times over the last 48 hours with no response. Previous responses I have received from this company have been curt and unhelpful.

this is the worst company I have ever dealt with from saying they haven't received the trade in phone to taking £200 and then cutting the new phone off. Not answering the phone when they do and cant answer your questions just cut you off. avoid at all costs.