Muazo レビュー 

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2022年5月26日

Thank you for taking the time to write a review. We're always aiming to get better/faster and hunt down the most interesting brands from around the world.

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2022年5月26日

Thank you for taking the time to leave a review.

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2022年5月26日

Thank you for taking the time to write a review. Glad you enjoyed every drop.

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2020年11月8日

Hi asif,

Here is a breakdown of the timeline.
-Order placed on the 12th
-we are notified of an issue via email on the 19th
-we carry out and investigation.
-refund completed on the 22nd.

We understand it’s frustrating to not receive your item. However we carried out all the required actions as soon as we were made aware of the issue.

We have the following methods of contact.

- phone
- email
- one page chat window

As an independent store operating for 12 years, we have served thousands of customers. If at any point we do fall short, we always do our best to make sure our customers are happy and any issues are resolved.

If you have any questions, please do let us know.
Kind regards ,
Muazo team

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2020年2月7日

Hi Vincent,

Thank you for taking the time to provide us with your feedback.
we're always aiming to get better at what we do.
We offer free shipping on everything in the UK plus the option for next working day delivery but there is a charge for that.

we've been around for over 10 years now. lots of changes are afoot for 2020. We hope to see you again.

if you have any questions about a brand, product or just need some advice, feel free to drop us a line via our customer service email or chat to us via our chat window on the website.

lastly, if you're looking for product reviews and ideas? check out our youtube channel https://www.youtube.com/c/muazo/

Kind Regards,
Muazo Team

Muazo からの回答

2019年12月23日

Hello!

Thanks for taking the time to leave a review.
Let’s just break down your order.

1. Order placed on the 13th (Friday afternoon) of December after same day dispatched cutoff time.
2. As detailed in our deliver details on the product page and across the website, Next day delivery is not available for Saturday so dispatched on Monday the 16th.
3. Yes your item was delivered late. On the the 18th.
Once we were notified of the late delivery, we refunded your delivery cost.

You have your item, so we delivered what you ordered.

We do everything we can to make sure our customers are happy but there’s always room for improvement.

Enjoy your item and your Christmas.

Regards,
Muazo team.

Muazo からの回答

2019年12月23日

Thank you Alice :)

Merry Christmas.

Muazo からの回答

2019年12月23日

Hi minty,

Based on you’re feedback we are unable to identify you order so cannot comment directly.

However : Our assumption is you’ve received a refund, which would mean we haven’t taken your money or run off with it.

We’re alway happy to help and are available via Facebook, email and telephone and our website contact page, There are times when we are busy but we will respond.

We’ve been around for 12 years so have systems in place to help our customers.

Merry Christmas ,
Muazo team .

Muazo からの回答

2018年1月10日

hi K!


Thank you for your positive feedback. Enjoy the socks and soap :)

kind regards,
Muazo Customer Service Team

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2017年10月5日

hi kyle,

thank you for taking the time to leave your feedback you legend.

let us know your thoughts on the styling balm. Have you tried Morris motley Chrome?

have a good one and let us know if theres anything we can help you with?
Muazo Customer Service Team

Muazo からの回答

2017年10月5日

Hi Bastian,

thank you for taking the time to leave feedback.

looking at your order,the incorrect size was ordered by yourself , we sent you the size you ordered.
your order was refunded as requested, granted it took a little longer than expected as it was returned to the incorrect address. we actively went searching for it and refunded your order as soon as we located the package.

we always do our best to make sure our customers are taken care of.

Take care,
Muazo Customer Service `Team

Muazo からの回答

2017年10月5日

Hi OV_guitar,

thanks for your feedback.

we can't respond in relation to your order as we need some more information from you to locate it.

That said, we are not only available via phone but also, via Facebook , twitter , email and Instagram. You can use our new customer service number to contact us via WhatsApp.

there will be times when when we're dealing with other customers or we're a bit low on staff, we do our best to ensure our customers are happy but after all we are human and can't be everywhere at once although we are looking into that :)

Kind Regards,
Muazo Customer Service `team