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MUCHV レビュヌ 

43
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TrustScore 5段階評䟡の4

3.9

宝石店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Lovely products, arrived quickly and in lovely packaging. Sadly I had measured incorrectly as it was a surprise gift for my daughter, however, after contacting MUCHV to explain they were very quick to... もっず芋る

5぀星のうち5の評䟡

Lovely little charms just what we were looking for, value for money and lots to choose from also very fast delivery will definitely be buying some more

5぀星のうち1の評䟡

Bought my wife 2 rings. She’s worn them occasionally for less than a month. Most of the gold plating has worn away already and this isn’t considered a manufacturing fault. Not interested in helping th... もっず芋る

5぀星のうち5の評䟡

I’ve ordered two rings from MUCHV and really loved but unfortunately they didn’t fit me - totally my fault as I didn’t know what my size is and just took a guess. I emailed and they quickly arranged a... もっず芋る

䌁業情報

  1. 宝石店
  2. ファッション アクセサリヌ店

圓該䌁業による蚘述

Invest in timeless jewellery & quality designed to last.

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3.9

ほが満足

TrustScore 5段階評䟡の4

43件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(43)

過去12か月のレビュヌ数: 16件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Charm Bracelet

I purchased a charm bracelet from Muchv as a Christmas present for my girlfriend after seeing them on TikTok. She absolutely loves it and I’m looking forward to buying more charms for her birthday! Definitely recommend!

2024幎12月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Awful company

Awful company, placed a couple orders which both took weeks to arrive. Sizes were wrong so I returned. Thought I would give the company the benefit of the doubt and return for store credit over a refund however the company now claims they have not received the return despite tracking showing as delivered with a clear photo of the parcel being delivered. Avoid company at all costs!

2024幎11月2日
自発的なレビュヌ
MUCHV ロゎ

MUCHV からの回答

Dear Oliver,

Thank you for sharing your feedback. We are truly sorry to hear about your experience, but we would like to clarify a few details regarding your concerns.

Unfortunately, we have not received your return. As it hasn’t reached us yet, we are unable to process a refund or store credit at this time.

Regarding your comment about the shipping time, the delivery method you selected at checkout was our standard shipping option, which is slightly slower than our expedited methods. We always aim to provide clear delivery timeframes during checkout so customers can choose the option that best suits their needs.

Lastly, we were only made aware of your concerns when you opened a chargeback with your bank. Had you contacted us directly, we would have been happy to assist you further and explore whether we could help facilitate the parcel’s delivery to us.

We truly regret that your experience did not meet your expectations, but we’ve done everything we could on our part. We will keep an eye out for your package, and if it does arrive, we will promptly process your refund. In the meantime, we recommend reaching out to the shipping company used and opening a claim with them, as they may be able to provide compensation if the package has been lost or delivered to an incorrect address.

Should they require any information from our side, please let us know by emailing orders@muchv.co.uk

5぀星のうち5の評䟡

MUCHV- Perfect treat!

MUCHV sent a voucher in the post for Christmas time; after I ordered in the summer, it was a lovely surprise! Their jewellery is absolutely perfect, super quality and so pretty. The price is really fair and delivery was speedy!

2024幎12月7日
5぀星のうち5の評䟡

Lovely products

Lovely products, arrived quickly and in lovely packaging. Sadly I had measured incorrectly as it was a surprise gift for my daughter, however, after contacting MUCHV to explain they were very quick to send a returns label via email and I was able to get the bracelet resized to the desired size given my secret blunder. Thank you MUCHV

2024幎11月20日
5぀星のうち3の評䟡

A mixed bag

Brought a necklace that I absolutely loveeee, so thought I'd purchase a bracelet with charms. Charms feel like plastic. The charms fall off the bracelet as they're not 'stuck' on and took over a week & a half to come. Won't be buying another bracelet, but maybe purchase another necklace in the future.

2024幎10月15日
自発的なレビュヌ
5぀星のうち1の評䟡

No customer service to speak of.

Honestly I think it's a bit cheeky to send me an email requesting a review when my emails to the company I've sent for weeks have been unanswered.
I received a ring I purchased for £30 in the incorrect size. I processed the return as your website directed me to and have sent the item back, agreeing to take store credit to purchase another and hope the right size arrives. I did this in good faith that your company would rectify your mistake.
Since then I have received no store credit, no voucher or coupon for the amount spent on an item that was sent via tracked delivery and is now in your possession, and no refund.
I shouldn't have had to send emails to chase up this matter, but I have. 5 exactly. I have also chatted with the customer service rep you have on your website, that left me on read.
If you'd like to rectify this issue I hope to see one of my many emails answered. In the meantime, I will be escalating this issue with the fraud department of my bank.

2024幎8月21日
MUCHV ロゎ

MUCHV からの回答

Hello Blossom,

Thank you for your feedback, and I’m truly sorry to hear about your experience.

I can confirm that we’ve responded to your emails and processed your store credit (as that was your chosen refund option) as soon as your return was received. It is possible our messages may have gone to your Spam, Junk, or Promotions folder, which we always recommend checking. We make it a priority to respond to all inquiries within 48 hours, whether they come through email, Instagram, or any other social media platform.

As we continued to receive emails from you regarding this matter, we took the additional step of processing a refund instead of the store credit. The full amount has been returned to your original payment method.

Please rest assured that we are a genuine business committed to resolving issues promptly and ensuring our customers feel supported. We regret any frustration this situation may have caused you and appreciate your understanding. If there’s anything further we can do to assist, please don’t hesitate to reach out to us - orders@muchv.co.uk

5぀星のうち5の評䟡

Great!

Great service, bought a pair of butterfly earrings for my girlfriend and she absolutely loves them. Will definitely shop here again!

2024幎3月15日
5぀星のうち1の評䟡

Nie polecam

Nie polecam, strona informuje, ÅŒe cła nie są naliczane przy wysyłce do Polski, w efekcie jest to 2/3 zamówienia. Regulamin jest praktycznie nie do znalezienia na stronie.

2023幎3月27日
自発的なレビュヌ

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