Mumsurance レビュー 95

Mumsurance からの回答

2026年2月13日

Hi Helen, thank you for your kind review. We are so pleased to hear that you received good customer service, as providing supportive and reliable guidance is always our priority. Your feedback is truly appreciated, and we are grateful you took the time to share your experience. Thank you for choosing Mumsurance.

Mumsurance からの回答

2026年2月13日

Hi Maria, thank you for your lovely feedback. We are delighted to know that you found the service both professional and friendly, as we always aim to create a welcoming and reassuring experience for our customers. Your comments mean a great deal to the team. Thank you for choosing Mumsurance.

Mumsurance からの回答

2026年2月13日

Hi Liliosa, thank you for taking the time to leave such positive feedback. We are so glad to hear that you found the monthly costs affordable and that you feel the company is doing well. Making protection accessible while delivering great service is very important to us, so your words are greatly appreciated. Thank you for choosing Mumsurance.

Mumsurance からの回答

2026年2月13日

Hi Cheryl, thank you for such a wonderful and detailed review. We are thrilled to hear that our advisor was so helpful, took the time to explain everything clearly, and ensured you fully understood your options. Providing patient and attentive support is exactly what we strive for, and your kind recommendation truly means a lot. Thank you for choosing Mumsurance.

Mumsurance からの回答

2026年1月29日

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify our process regarding policy documentation. On the day the policy goes live, the product provider generates your welcome pack and posts it first class, which typically means customers receive their documentation within three to five working days. An SMS is also sent containing the adviser's contact details for any immediate queries.
As a telephone based service, our agents are trained to explain all the features and particulars of the policy during the call, and to check throughout that you fully understand before committing. The documentation provided serves as written confirmation of the information discussed, for you to review and retain for your records. We encourage our agents to address any concerns at the point of sale, and you benefit from a 30 day cancellation period should you wish to make changes or cancel after reviewing your documents.
Regarding contact frequency, we are sorry if you felt our follow up calls were excessive. This is not the experience we aim to provide.
Our average Trustpilot rating is close to five stars, and we are thankful that the experience you have described is not typical of the feedback we receive from our customers. However, we are always keen to understand where we can improve.
We have been unable to identify your record from the information provided. If you are willing to share your details, I would welcome the opportunity to review your case personally.
Please contact Michael Cullen, Compliance Manager, at m.cullen@smartercover.co.uk. All correspondence will be treated confidentially.

Mumsurance からの回答

2026年1月30日

Thank you for your review. We’re pleased to hear you found the sign-up process simple and easy, and that you received good customer service. We really appreciate your feedback.

Mumsurance からの回答

2026年1月5日

Hi Linda, thank you for your 5-star review. We’re really pleased we could help after you’d struggled to get life insurance due to your medical history. Thank you for trusting Mumsurance and taking the time to share your experience.

Mumsurance からの回答

2026年1月5日

Hi Victoria, thank you for your 5-star review. We really appreciate your kind words and are glad you valued the service you received. Thank you for choosing Mumsurance.

Mumsurance からの回答

2025年12月5日

Thank you so much for the lovely review, I’m really glad you found everything professional and friendly. 💛

Mumsurance からの回答

2025年12月5日

Really appreciate the 5 stars, I’m so glad you found the service super helpful.

Mumsurance からの回答

2025年12月5日

Thank you for the kind review, I’m so pleased you felt the team were professional and passionate about supporting you.

Mumsurance からの回答

2025年12月5日

Thank you for the great feedback, I’m really glad you had an excellent all-in-one experience with us.

Mumsurance からの回答

2025年11月28日

Thank you so much for the lovely review, Heidi, we’re really glad you found the service helpful and would recommend us.

Mumsurance からの回答

2025年11月28日

Thank you for the wonderful feedback, Alison, we’re so pleased to hear Leon was professional yet personal and that the cover was tailored perfectly to your needs.

Mumsurance からの回答

2025年11月14日

Thanks, Raheela! Lovely to hear Theo went the extra mile to help and made everything smooth — we’ll be sure to pass that on to him.

Mumsurance からの回答

2025年11月14日

Thanks so much, Donna! Really glad you found everything easy to understand and that the team were kind and helpful throughout.

Mumsurance からの回答

2025年11月14日

Thanks, Bushra! Great to hear everything was explained clearly and that you felt well looked after — that means a lot to us.

Mumsurance からの回答

2025年11月14日

Thanks, Ify! So glad we could make things clear for you as a first-timer to life insurance — we’re really happy you felt supported.

Mumsurance からの回答

2025年11月7日

Thank you so much, Mrs Robson! We’re so happy to hear you felt everything was handled thoroughly and with care — we really appreciate you taking the time to share your experience.
The Mumsurance Team

Mumsurance からの回答

2025年10月31日

Thank you so much for your lovely feedback — we’re delighted to hear Julie was so helpful and reassuring, and that she made everything clear and comfortable for you.