Mutual Credit Union ロゎ
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Mutual Credit Union レビュヌ 242

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TrustScore 5段階評䟡の4

4.0

金融機関
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5぀星のうち1の評䟡

I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again... もっず芋る

5぀星のうち5の評䟡

My loan officer was absolutely wonderful. She had less than a hour before her lunch break when I walked into her office. Needless to say a hour and a half later this young lady was still just as cou... もっず芋る

5぀星のうち5の評䟡

Everyone was really patience with me and went above and beyond to help me and make sure I understood what was happening. It was my first time ever trying to refinance anything before and I wasn't trea... もっず芋る

5぀星のうち5の評䟡

Loan officer LaWanda Jones did an awesome, exceptional, professional job processing an auto loan for me. She genuinely showed me kindness. No question I asked was a dumb one to her. Ms. Jones even gav... もっず芋る

䌁業情報

  1. 金融機関

圓該䌁業による蚘述

Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL. Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets. Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money. We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution. In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."

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4.0

ほが満足

TrustScore 5段階評䟡の4

242件のレビュヌ

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5぀星のうち1の評䟡

I opened an account - several weeks later they have not actually created my account

I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again (fortunately so far that hasn't cleared my other bank twice). So now it is a week later. I tried to create an online account and it says my account doesn't exist. Seriously?

They are convenient, close and totally incompetent. If they can't even open my account, have $5K of mine... I sure don't want them as my credit union. I will be asking them for my money back. i guess I don't have an account for them to close.

DO NOT USE in Jackson MS at the medical campus branch unless you have no other choice. Will be talking to them to find out what stupidity is going on now. Good thing I don't need to write a check against that account. I can not believe how someone is so incompetent that they can't even open a checking and savings account.

EDIT - Now they claim the problems are from the credit union being bought, computer problems (that doesn't explain shredding papers I filled out and if they knew they were having issues then maybe proactively try to keep on top of things?) and I only had problems because of when I opened my account. So maybe they shouldn't have had anyone open any accounts during the time period of working out the kinks in the merger? Sigh. All of this speaks to a failure to plan and anticipate issues along with proactively keeping an eye open for problems.

2025幎11月28日
自発的なレビュヌ
5぀星のうち1の評䟡

I am a member of the credit


I am a member of the credit union...about 15 years...before MUTUAL...toke it over...since the new system and the new staff...NO ANSWER PHONES...NO CALL BACKS....#130 IN THE CALLING QUE...THEY PROMISE SOMEBODY WOULD GET ME ANSWERS...NOBODY NEVER DID...I DRIVE TO THE OFFICE...THEY JUST SAY THE SYSTEM...IS DOWN...I have been with the prior credit union...for a very very very long time...and want to continue to stay because the cashier clerk...KRISTI...is good with my account...as for the rest...NOOOO HELP AT ALLL)....

2024幎7月21日
自発的なレビュヌ
5぀星のうち1の評䟡

The rating is for the new app

The rating is for the new app. If I can give no star I will. For me upgrade is better and more devices are compatible, but not the new app, my phone is not compatible with the new app, the old one was better, supported my device.

2024幎7月2日
自発的なレビュヌ
Mutual Credit Union ロゎ

Mutual Credit Union からの回答

Hi Bob, we'd love to give you a call and help get this issue sorted but I don't have your contact information. Please share at your earliest convenience and we will get in touch with you!

5぀星のうち5の評䟡

Appreciated

Your Branch did everything right and explained all guidelines associated with what I called for. Jessica does a hell of a job crossing every t and dotting every I. You have a very good employee in her. She's a team member in the right place.

2024幎5月3日

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