Damaged Crown
I am very disappointed with this company. I received a crown that I ordered, and it was bent beyond belief, missing a stone, and was shoved in a box that was obviously too small for it. We paid almost $100 for it. This is completely unacceptable. We will not be purchasing anything from this company again because it is so large that it has lost all respect for its individual customers and the quality of the products they receive. This was for someone’s birthday and cannot possibly be given to them in good conscience. We expect the crown to be replaced promptly in a much larger box with more packing. To be a professional shipping and packing company one would think that your professional packers would know and clearly understand that a box is too small for a product. Furthermore, there was no care or pride taken in ensuring that your customer received the product in pristine condition. Attached are photos of the damage to the piece of jewelry including the missing gemstone and a picture of the crown sitting inside the box where you can see the crown exceeds the boundaries of the box and clearly needs a larger parcel. Rest assured if this is not resolved promptly and to our complete satisfaction, we will leave negative reviews on your website until it is. I am also dissatisfied with the chat bot on your website. It has been over twenty four hours since I gave it my information, and I have not heard anything back from an employee. Very unprofessional.
I am writing this review after 48 hours of no response.