Trip.com レビュー 

Terrible booked a hotel and the dates changed wouldn’t offer me a refund or cancellation wasted £350 going to delete the app they lost a valuable customer.

Booking site that opens new tabs every step, confused the booking entirely after a long day's night.

trip.com website bookings for accommodation gave me hotels in different cities on the same night with the same guest.

If trip.com insist on using AI but it cannot check and inform customer about duplicates or other simple issues?

Using a web browser with trip.com web address would seem logical, but it is pretty confused by trip.com's use of AI.

The customer service agent I finally managed to connect to asked repeatedly if I made the booking, which means this is a consistent issue for trip.com's A.I.

Cancellation or modification is a nightmare like customer service's telephony and 48 hour waits for anything other than taking your money.

Very hit or miss.

We hade a flight from kabul to Doha and connecting flights to London due to the Middle East conflict they cancelled our original flight from Kabul and rescheduled to the next day flight and failed to find us a connecting flight to London resulting for us not knowing what the hell we were supposed to do every time we made contact with the customer service they failed to help us in any shape of form lying to us that there are no flights going to London on time we requested and when I checked on the trip.com app there were a flight every day going to London if we were willing to buy another ticket which would cost us an extra £2000 they failed to rebook our connecting flight from Doha to London lying to us making us wait for 48 hours not knowing what’s is going on very disappointed they be hearing from solicitor soon never ever will I book anything from this website the are fraud they never help you when you are stuck

Please avoid this terrible company . I booked a ticket . When I now got to the airport earlier than the three hour window they had informed me that the gate is closed . I was also travelling with a toddler . Since then it’s been nothing but hell trying to get a refund . AVOID THIS SHAM of a company .

Would honestly give no stars if I could!!!!.. car broke down and needed to change the dates of my accommodation by 1 day. They made me jump through hoops trying to prove that my car had broken down. Then after sending proof multiple times they continuously declined it. Blaming my place of accommodation, stating that the place of accommodation refused to change the date. I rang the accommodation and they had told me the truth. That trip.com refused to change the dates without the accommodation paying a large amount of fees to trip.com and because the accommodation had already paid fees to trip.com they declined to pay any more. The accommodation was amazing. They organised independently to change the dates for us and were great. Trip.com refused any refund, refused to help but instead stressed me out in an already stressful situation. They kept ringing me at night time and not one of them could speak English properly. Don't ever ever go through trip.com. all accommodation businesses i have talked to would rather offer you a better price if you call them than pay trip.com's massive fees they charge.

The worst company ever.
They cancelled a return flight, they do not provide a possibility to book another flight. I have to ask for a refund. The refund does not include insurance and extra room for my leg. They said that I need to claim directly to the company! directly!! Why they have even a website offering to book a flights, hotel.... if they are not effective in there field.
Inacceptable.

I called to confirm with the hotel that my booking was received thru trip.com. it was received, however I was supposed to be getting an upgraded room with a desirable location on the beach, the hotel informed me that it was booked thru them as a standard room, located on the backside of the resort. Just make sure you do your homework and book a refundable rate.

The worst. They cancelled my total flight to Kuala Lumpur and just the return was possible. When I tried to get the refund because they didn’t have any alternative I received just 50% because the same day that they cancelled all I accepted a change in the connection flight. So due to this I was not able to gen my refund where they were the ones that cancelled the main flights and not options to get new dates.

Slecht geholpen, niet te bereiken in het weekend. Heeft me een hotelovernachting gekost, nooit meer via hun!

Very disappointed with my car rental experience through Trip.com in Madrid.

Our first booking was with Enterprise at Madrid Airport. Upon arrival, we were informed that our boarding pass had to be from the same date as the vehicle pickup. We had arrived in Madrid just after midnight the night before and provided proof of our arrival, but no flexibility, assistance, or alternative solution was offered despite having a confirmed reservation.

As we were travelling with a large group and urgently needed transportation, we searched for another available vehicle through Trip.com and made a second booking at another Enterprise branch in the city. The booking was accepted and confirmed. However, when we arrived at the branch, we were simply told that no vehicle was available.

The most frustrating part was the complete lack of assistance. The staff did not try to help, provide alternatives, or even properly assess our situation. Trip.com Customer Service also attempted to contact the branch several times during the incident but was unable to reach anyone.

Because it was a public holiday in Spain, suitable large vehicles were extremely difficult to find at short notice. As a result, we were forced to arrange alternative transportation and shuttle services to avoid disrupting our travel plans. This caused significant inconvenience and resulted in additional expenses amounting to several thousand ringgit.

What makes this experience even more disappointing is that we only proceeded with the second booking after confirming that debit cards were accepted by the rental provider. This information was clearly stated on the provider’s website and was also verified before we made the reservation. The driver had a valid debit card under his own name, which complied with the stated requirements.

However, when we arrived, the staff did not even review our documents, payment cards, driving licence, or IDP before informing us that no vehicle was available. Despite this, both the rental provider and Trip.com continued to focus on the credit card requirement when handling our complaint, rather than addressing the actual issue that the booked vehicle was simply unavailable.

As a repeat customer of Trip.com, I find this response unacceptable. The issue was not that we failed to meet the rental requirements; the issue was that the vehicle we had successfully booked and paid for was not provided. Instead of acknowledging this, responsibility was shifted to the customer while the supplier’s failure to fulfil the reservation was largely ignored.

After all the inconvenience, disruption to our travel plans, stress, and additional expenses incurred, the only compensation offered was 3,000 Trip Coins (approximately USD30). This does not come close to reflecting the actual losses we suffered or the poor experience we endured.

I have used Trip.com many times before and have generally had positive experiences. Unfortunately, this case was handled very poorly. I hope Trip.com improves its supplier management, customer support, and complaint resolution process so that other travellers do not experience the same frustration.

SCAMMING!!Worst experience ever!!!!
They booked us 4 tickets from londom to Faro and cancelled 3 of them . It ended up by buying tickets on our own. The customer service is horrible. One of them called Joy, she is not helpful at all.
Worst company! Avoid it !

21 May 2026

Unprompted review

I am extremely dissatisfied with my experience using Trip.com. After a technical glitch in their system, they accused me of voluntarily canceling my Dubai-Bahrain-Moscow tickets for May 2nd. Despite multiple inquiries, they provided no evidence—no PNR records, no IP data—just repeated claims that I canceled shortly after purchase. As a result, I was forced to buy new tickets at a significant markup. They refunded only 40%, with no compensation for their mistake. I strongly advise against using Trip.com, as this experience has shown a serious risk of financial loss. currently disputing the cancellation of my flight from Dubai on 2 May.

Alex Iakovlev

The team informed me that the booking was cancelled by myself; however, I never cancelled this flight. I also did not receive any cancellation confirmation email or notification from Trip.com. The only thing I received was a 40% refund, which came as a complete surprise. I need to mention that this refund happened just in a couple of hours after booking without any cancellation message.

I honestly do not understand how this could have happened. According to the cancellation time provided, it occurred at approximately 7:25 AM, when I was asleep in bed and not using my phone or account.

The Trip.com support team advised me that the issue would require 72 hours to investigate. Before this, we had several discussions without any real progress or clear explanation.

I have a long history of booking flights and travelling regularly, and this is the first time in my life that I have experienced such an unexpected situation. Now I fairly sure that make sense to avoid booking in this agency better to pay more and buy tickets from air company strictly.

I will keep you informed if there is any progress regarding this matter.

Very bad company don't book with this travel agent they didn't give my refund back very bad service and laying

I had booked a flight through them well in advance. Two weeks before my departure, I received a message stating that my flight had been cancelled and that I should request a refund, as rebooking was not possible. To my surprise, the flight still appeared as active on both airlines’ websites and apps. Later, I checked FlightAware, and the flight was still operating normally.

I contacted MyTrip dozens of times to confirm, but was consistently assured that my flight had been cancelled, that the airlines would update the status soon, and that my only option was to request a refund—which I eventually did. Yet, up until the supposed day of my trip, the flight remained confirmed on the airlines’ websites and FlightAware, and I continued to receive emails about my return flight.

I cannot help but suspect that MyTrip cancelled my ticket themselves in order to resell it at a higher price, taking advantage of high demand and rising oil prices. Adding to this, their customer service was appalling: they denied me any explanation or proof of cancellation from the airlines, refused to provide even a tracking number for my refund, and hid behind a forced, overly sympathetic tone with prearranged responses. All of this makes it impossible not to conclude that this is a shady business.

Every time I make hotel reservations through booking.com or expedia.ca, I always choose the free cancellation option, which is more expensive (room + cancellation fee). Then if I decide to cancel the reservation before the deadline, I receive the full refund, including the cancellation fee.
On trip.com, however, after cancelling our flights and hotels within hours of purchasing, trip.com only provided me a partial refund, by keeping the cancellation fees ($142.20). I have been robbed. What a shame!

Con company, even though flight confirmed refund and it was conveyed fully but still kept all the cancellations charges and no refund as issued, in fact as advised to liaise with airline directly when booking was made with trip.com
Will never recommend and avoid your best

Trip.com booking system is bad, app picked a wrong location and ended up not getting a reserved car at the same time lost $792 deposit, and of course Customer Service don't care, we won't be using Trip.com anymore.

I am writing to formally express my profound dissatisfaction with the customer service I received. I initially booked my ticket four days ago; however, the airline subsequently modified my itinerary. In response, the airline proposed an alternative routing, which I was compelled to accept in order to maintain continuity with my remaining travel segments.

When I contacted customer service, I was advised—without any meaningful attempt to assist—that it would be preferable to cancel my ticket altogether, rather than being offered viable alternative solutions. Furthermore, upon inquiring about refund eligibility, I was informed that I might not receive a full refund for segments unaffected by the airline’s cancellation, despite the fact that these changes were entirely beyond my control.

Due to the lack of adequate support, I independently contacted the airline and was informed that the alternative itinerary previously suggested was not even available on the specified date. Consequently, I had to liaise directly with the airline’s customer service department to arrange a revised departure date for the first segment of my journey. Although this modification was approved, I was subsequently advised that confirmation would be transmitted to the booking agency, which would then be responsible for updating my ticket.

Regrettably, I am still awaiting this update. My repeated attempts to obtain assistance have been unsuccessful, as calls remain unanswered and no progress has been communicated regarding my booking.

I have taken the time to document this experience in detail to highlight the serious deficiencies in service and to caution others against encountering similar difficulties. I strongly advise prospective customers to consider alternative providers.

They cancelled my trip and I can't get a refund. The message centre is hopeless and leaves you hanging then at a random point in the next few hours closes your case and you start again.
I am now doing a charge back from my credit card.

I paid for a discounted senior railcard on Trip.com . This required activation in the Trip.com app which I couldn’t do. So I tried to get customer service to arrange to refund my Apple Pay. The only service in customer service is a chatbot or an American phone number. No email address or UK phone number. My failed card activation should have allowed a refund according to the chatbot, but there is no way to follow that through with this. Scumbag company. If you want help, forget it. If this happens with a simple transaction, imagine needing help with a flight booking ! Don’t use this company.