Adam レビュー 1,111

Adam からの回答

2025年7月11日

Dear Cassie,

Thank you for taking the time to share your thoughts.

We understand that what we’re doing at Adam may feel unfamiliar—changing how things have always been done can naturally raise questions. That’s actually why we exist: to build something better for both customers and local painters.

Out of curiosity, we had a look through our system and couldn’t find any order under your name. We’re wondering if perhaps there was a mix-up or misunderstanding, as we'd really appreciate knowing more about where your experience comes from.

In Ireland alone, we’ve completed over 3,000 painting jobs in recent years, and we’re always learning from feedback. All of our painters are verified and trained, and we work only with local professionals who believe in delivering great results.

If you’d be open to it, we’d love to understand what happened or clarify anything that might have raised concerns. We’re here to help, and your insight would be valuable.

Thanks again for engaging with us.

Matthew, team Adam

Adam からの回答

2025年7月11日

Hi!

Thank you for your kind words! We are so pleased to hear that Joshua and Roberto did such a great job on your home.

It is fantastic to know that the work has made such a difference, and we truly appreciate your high recommendation.

Thanks again for choosing us!

Best regards,
Team Adam

Adam からの回答

2025年7月24日

Thank you for your feedback. We’re genuinely sorry to hear that your experience with one of our partner painters did not meet your expectations.

Please know that we take all concerns seriously. We always follow up on the satisfaction of every client, and the painter in question had a solid record of positive reviews prior to this situation, which is why they were still part of our platform at the time.

As soon as the issue was brought to our attention, we offered to resolve it by assigning a different partner painter to redo the work at no additional cost. Unfortunately, we understand that your trust in our service had already been affected, and we fully respect your decision to proceed with another company.

We remain committed to improving our services and appreciate your feedback as it helps us maintain higher standards for both ourselves and the professionals we work with.

Sincerely,
Team Adam

Adam からの回答

2025年7月11日

Hi Mark!

Thank you for taking the time to leave a review! We’re glad to hear that you were satisfied with the job and the overall experience. Our goal is to provide great service and quality results, so we appreciate your feedback.

Looking forward to working with you again if you need any future painting services!

Best regards,
Team Adam

Adam からの回答

2025年7月11日

Thank you for your kind feedback! We're delighted to hear that David was friendly and efficient in getting everything organised for you, and that the painter delivered high-quality, detail-oriented work. We truly appreciate your trust and look forward to helping you again with any future painting, renovation, or electrical needs!

Matthew, team Adam.

Adam からの回答

2025年7月2日

Hi Annie,

Thank you very much for your kind review! We are very glad to hear that our electrician arrived at the agreed time and completed the work with no hassle. With Adam, you can rest assured that you will always receive a reasonable quote with quick availability, and we will be there to assist you in every steps of the job.

Thanks again for the positive feedback, and if you have any future projects that you would like to do with us, we would be more than happy to help!

Kind regards,
Team Adam

Adam からの回答

2025年7月11日

Hi!

Thank you so much for sharing your experience! It is fantastic to hear that we could accommodate your needs quickly, especially with the given circumstances.

Michael’s hard work in transforming the flat is exactly the kind of result we strive for, and we are thrilled that you were pleased with the outcome.

Thanks again for your kind feedback, and we’d be delighted to help you with any future projects!

Best regards,
Team Adam

Adam からの回答

2025年7月11日

Hello,

We thank you for your detailed feedback! We are more than happy to hear that you were satisfied with Aurel’s work and it went smoothly. Also, it was great to hear Aurel was able to complete the job efficiently, and we’re grateful for your recommendation!

Best Regards,
Team Adam

Adam からの回答

2025年6月26日

Hello Loek,
thank you for your feedback. We are happy that you were satisfied with the work. We will pass on this information onto the Dutch team. Do not hesitate to reach out to us in the future again!

Greetings,
Team Adam

Adam からの回答

2025年6月26日

Hi Ekta,

Thank you so much for your kind review! We’re really glad to hear Cornel was such a great help throughout. It’s exactly the kind of thoughtful, professional service we aim to provide, and we're so pleased you’re happy with the results. We'll be sure to pass on your message to Cornel!

Thanks again for the lovely feedback and we’d love to help with any future projects!

Best regards,
Team Adam

Adam からの回答

2025年6月24日

Dear Josh,
We sincerely apologize for the disappointing experience you've had — it is far from the standard of service we aim to provide.
Upon receiving your feedback, we immediately ceased cooperation with the original painter involved. While we were initially surprised — as this individual had received satisfactory reviews from over ten previous clients — the photos and details you shared made it clear that this level of workmanship and conduct is unacceptable and not something we tolerate on our platform.

We also recognize now that the follow-up visit from the second painter, although well-intentioned, was not sufficient in scope or duration to fully remedy the situation. It was our impression that the work had been corrected to a satisfactory level, especially after we were informed the job was complete and that payment would follow.

We now understand this was not the case, and we take full responsibility for this misjudgment.
Furthermore, the original painter directly contacting you for payment was entirely inappropriate. We are truly sorry for this added stress — all communication regarding the job should have gone through us. We will ensure that this does not happen again.

We would still like to make this right. If you are open to it, please contact us directly at adam@painteradam.co.uk. We can offer several solutions — whether sending another painter to properly finish the job, reviewing the cost together, or discussing alternative forms of resolution. We want to find a fair and constructive way forward. As we have not yet received your payment, this also allows us the opportunity to revisit the matter comprehensively and ensure you are not left feeling dissatisfied or short-changed. Thank you for bringing these issues to our attention. We deeply regret the inconvenience and frustration caused and are committed to resolving it to your satisfaction.

Warm regards,
Team Adam

Adam からの回答

2025年7月24日

¡Muchas gracias por tu reseña! Nos alegra saber que la reforma cumplió con tus expectativas y que valoraste tanto el trato profesional como la limpieza al finalizar el trabajo. ¡Gracias por confiar en nosotros!

Adam からの回答

2025年6月27日

Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found the service efficient, reliable, and professional. It’s fantastic to know that the bathroom renovation met your expectations and that the attention to detail stood out—we always strive to deliver a high standard of workmanship, so it’s great to see that reflected in your experience.

We truly appreciate your kind words and are glad the final result left you happy. If you ever need help with painting, electrical work, or other renovations in the future, we’d be more than happy to assist.

Warm regards,
Team Adam

Adam からの回答

2025年6月23日

Hello,

We’re sorry to hear that you were unhappy with your experience and appreciate the opportunity to respond.

While we initially provided you with a quote, a proposed start date, and an estimated duration, we also communicated early on that your location was on the edge of our service coverage.

We made it clear that we would do our best to allocate a partner, but that it could be subject to availability due to the distance.

Throughout the process, we did our best to keep you informed and manage expectations transparently, as we do with all of our clients. Once it became apparent that we could not assign someone in your area, we followed up promptly and communicated this to you.

The cancellation of your booking was communicated following a phone conversation we had on Friday.

During that call, extremely inappropriate and offensive language was directed at a member of our team. We want to make it absolutely clear that we do not condone this kind of behavior under any circumstances.

We have a zero-tolerance policy when it comes to verbal abuse or disrespect towards our staff, and we will always take the necessary steps to protect their safety and dignity.

We completely understand your disappointment regarding the cancellation so close to the proposed start date. However, given both the logistical challenges and the nature of the interaction, we made the decision that proceeding with the project would not be appropriate.

We wish you the best moving forward and hope you're able to find a suitable solution for your project.

Team Adam

Adam からの回答

2025年6月26日

Hi Chris,

Thank you so much for your lovely review! We're really glad to hear you were happy with Craig’s work and the results. It’s great to know he carefully addressed your concerns and took the time to check in before getting started.

We also really appreciate your kind words about his advice and direction, it’s always our goal to make the process as smooth and helpful as possible.

Thanks again for the recommendation, and we’d love to help with any future projects!

Best regards,
Team Adam

Adam からの回答

2025年6月20日

Thank you so much for your feedback! We're glad to hear you were happy with Ezequil’s work and that we could help on short notice. If there’s anything we could have done to turn your experience into a 5-star one, we’d love to hear your thoughts — your input helps us improve!
Team Adam

Adam からの回答

2025年6月27日

Really appreciate you sharing your experience—thank you!
It’s fantastic to hear that the skimming job was completed to a high standard and that everything we promised was delivered. We always aim to combine efficiency with quality, so it’s great to know that came through in your project.

Your feedback means a lot to us, and we’re glad you’re happy with the end result. If you ever have more work in mind—whether it’s decorating, renovations, or anything in between—we’re here and ready to help.

All the best,
Team Adam

Adam からの回答

2025年6月18日

Thank you so much for your lovely feedback!

We’re really happy to hear that you’re pleased with the results — and that Tom delivered the quality and care we aim for on every job. He takes great pride in his work, and your kind words will mean a lot to him.

Thanks again for choosing PainterAdam, and we’d be glad to help you anytime in the future!

Adam からの回答

2025年6月18日

We’re thrilled to hear that everything went smoothly from start to finish and that you felt supported throughout the process. Itayi is indeed a gem, and we’re lucky to have him on the team - we’ll be sure to pass your lovely feedback on to him!

It means a lot to us that you noticed the extra care and effort put into the work. We always strive to go above and beyond, and we’re so glad that was reflected in your experience.

Thanks again for choosing PainterAdam - and we’d love to help you again in the future!

Adam からの回答

2025年6月11日

Muito obrigada! Agradecemos a confiança e ficamos muito satisfeitos por saber que teve uma boa experiência connosco. A sua recomendação é muito importante para nós!