I had ordered merchandise and there was a mixup with the correct delivery address. My order had been shipped to someone else. After contacting M.A.C. about this, I had the pleasure of working with Ev... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I cannot stress how absolutely abysmal this company is. Ordered bottled water, week later chased and said they couldn’t deliver to my address, so asked for refund, they don’t respond to WhatsApp or em... もっと見る
I was a little nervous about ordering from overseas to the U.S. but I couldn’t find anything comparable domestically. I was able to track the shipment, communication by e-mail was responsive, and ship... もっと見る
企業が回答しました
My products arrived quickly, I was regularly updated on delivery. I gave my brother 2 of the bottles of pepper sauce, he was delighted! Unfortunately one bottle was broken but that's not the sellers... もっと見る
Really disappointed with my order
Really disappointed with my order, meat did taste nothing like goat meat
2024年11月22日
Avoid. Terrible company.
Over priced. Delivery took weeks. I cancelled and asked for my money back which was agreed then a week later my item got delivered so obviously never got money back. Terrible company to deal with.
2024年12月19日
Was a while ago
Was a while ago, but made an order, paid for the 2 day delivery, didn't receive items. Made multiple enquiries regarding purchase, ended up getting refund instead
2024年9月16日
I purchased and waited for nothing!!
I purchased and waited. And waited and waited. Then I got an email saying you didn't have what I purchased and would refund in the coming weeks!!! ???
How else would you expect a rating feom a customer like me???
2024年9月1日
They told me my order was sorted and…
They told me my order was sorted and few days after is said in was on its ways! then out out the blue, they tell me they cant actually sent t !!!
2025年3月31日
自発的なレビュー
Advertised items were not in stock
Advertised items were not in stock. I had to contact when the estimated parcel shipment date kept being delayed to find out they did not have the items.
To be fair, they did process the refund promptly when asked but I would have appreciated an email to let me know they did not have the items without having to ask.
2024年9月30日
My Africa Caribbean からの回答
Dear Jason,
We sincerely apologize for the inconvenience caused by the stock issue and for not notifying you sooner. We understand how frustrating it must have been to wait for updates and then have to reach out yourself. That’s certainly not the experience we want for our customers.
We truly appreciate your feedback and will work on improving our communication to ensure customers are informed proactively about any stock issues. We're glad to hear that your refund was processed promptly, but we regret any frustration caused.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
My Africa Caribbean Team
My Africa Caribbean からの回答
Dear Elizabeth,
We're sorry for any inconvenience caused. Unfortunately, we ran out of stock for your item, and as a result, we were unable to fulfill your order. However, we already processed your refund.If you have any concerns, feel free to reach out to our support team.
Best regards,
My Africa Caribbean Team
Items shouldn't be displayed as available if they're not.
I was told my order had been accepted, and a few days later was about to be shipped. I was then informed the order couldn't be fulfilled and I was refunded. Items shouldn't be displayed as available if they're not.
2024年9月25日
My Africa Caribbean からの回答
Dear Matt,
We’re sorry for the inconvenience and frustration caused by this experience. We understand how disappointing it is to expect an order, only to be informed later that it couldn’t be fulfilled.
We’re working to improve our inventory accuracy to prevent this from happening again. Thank you for your feedback, and we appreciate your understanding.
Best regards,
My Africa Caribbean Team
Unfortunately the rice was not good
Unfortunately the rice was not good, unlike previous times but the company did not want to know. I won't be using them again and I would advise people to avoid, unless you like wasting money!
2024年9月16日
My Africa Caribbean からの回答
Dear Elaine,
Thank you for bringing this to our attention and for your honest feedback. We’re sorry to hear that the rice did not meet your expectations this time. As resellers, we source our products from trusted suppliers, and we regret that this batch fell short of the usual quality.
We truly appreciate your input and will share your concerns with our supplier. If there’s anything we can do to assist you, please don’t hesitate to reach out.
Best regards,
My Africa Caribbean Team
You couldn’t fulfill the order
2024年9月11日
My Africa Caribbean からの回答
Dear Linda,
We're sorry for any inconvenience caused. Unfortunately, we ran out of stock for your item, and as a result, we were unable to fulfill your order. However, we already processed your refund.If you have any concerns, feel free to reach out to our support team.
Best regards,
My Africa Caribbean Team
Product was not it was described
Product was not it was described. Extremely expensive. To return is another battle as they don't collect. Being disabled means it virtually impossible. Would not recommend this shop to anyone.found product much much cheaper and better quality..
2024年12月17日
自発的なレビュー
My Africa Caribbean からの回答
Dear Linda,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your concerns are very important to us, and we would like to make things right.
Please know that we are continuously working to improve our services, including the return process, to make it as convenient as possible for all our customers. We deeply regret any inconvenience caused.
If you could kindly reach out to our customer support team at [support@myafricacaribbean.com], we would be more than happy to address your concerns.
Best regards,
My Africa Caribbean Team.
the parcel arrived damaged and I never…
the parcel arrived damaged and I never got a refund
2024年6月13日
My Africa Caribbean からの回答
Dear Tomasz,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your damaged parcel and the inconvenience caused.
Please allow us the opportunity to resolve this for you. Kindly reach out to our customer support team at [support@myafricacaribbean.com] so we can investigate the issue and ensure a proper resolution.
Your satisfaction is very important to us, and we’re committed to making this right.
Best regards,
My Africa Caribbean Team.
WOW! I can't believe you're asking for feedback after that experience!
WOW! I can't believe you're asking for feedback after that experience!
I was shocked when the onions finally arrived—they very late the and Beef Bourguignon was already a memory! To make matters worse, instead of the mini onions I had specifically ordered, I received regular large ones instead. It's incredibly frustrating! On top of everything, I tried reaching out for help, but none of my calls were returned.
I definitely DO NOT recommend @My Africa Caribbean!
2024年3月12日
My Africa Caribbean からの回答
Dear Robin,
We sincerely apologize for the issues you encountered with your order, and we completely understand your frustration. Our customer support team provided a return label for a full refund upon receipt of the incorrect items, as per your request, and followed up with you on April 5th and April 15th. Unfortunately, we did not receive a response nor the items.
We genuinely regret that we were unable to resolve this matter earlier and sincerely apologize for any inconvenience caused. We truly appreciate your feedback and hope we have the opportunity to serve you better in the future.
Best regards,
The My Africa Caribbean Team
My Africa Caribbean からの回答
Dear Ingrid,
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding your order.
To clarify, we communicated with you in May to inform you of the unavailability of the item. We also offered an alternative option, which you chose not to proceed with. As a result, we went ahead and refunded the full amount for your order, which you acknowledged on May 31st. The refund was processed and should have reflected in your account by June 5th.
If you have any further concerns or if there is any issue with the refund, feel free to send us an email and we will gladly re-share the communication we had in May.
Warm regards,
My Africa Caribbean Team.
Outstanding Customer Service …
I had ordered merchandise and there was a mixup with the correct delivery address. My order had been shipped to someone else. After contacting M.A.C. about this, I had the pleasure of working with Evelyne in Customer Service in correcting the problem. She was in touch with me everyday until the problem was resolved. Not only did she resolve the error and make it right, she went over and above to rectify the inconvenience it caused and made me a happy customer. Evelyne provided me with some of the most outstanding customer service I have ever received.
I will easily be a repeat customer.
2024年11月7日
自発的なレビュー
My Africa Caribbean からの回答
Dear David,
We wanted to take a moment to express our heartfelt gratitude for your recent review! Your kind words and positive feedback truly brightened our day and reaffirmed why we love what we do.
Your thoughtful review not only encourages us but also inspires us to continue striving for excellence in everything we do. Knowing that we've made a positive impact on your experience means the world to us.
At My Africa Caribbean, we are committed to delivering top-notch products/services and ensuring that each customer feels valued and satisfied. Your review serves as a testament to our efforts and motivates us to keep raising the bar.
Thank you once again for taking the time to share your experience with us and the world. We are incredibly grateful for your support and look forward to serving you even better in the future.
Warmest regards,
My Africa Caribbean Team
My Africa Caribbean からの回答
Dear Peter,
Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, especially regarding the delivery process. Customer satisfaction is very important to us, and we take your comments seriously as we strive to improve both our service and delivery timelines.
We understand how frustrating slow delivery can be, and we’re actively working to ensure that future orders are processed and delivered more efficiently.
If there’s anything further we can do to address your concerns, please feel free to reach out to us directly at support@myafricacaribbean.com. Your input helps us grow and serve you better.
Thank you again for sharing your experience.
Warmest regards,
My Africa Caribbean Team
My Africa Caribbean からの回答
Dear Daisy,
We appreciate you reaching out and raising this concern with us and please accept our sincerest apologies for the delay in receiving your order. Our team will follow up directly to ensure your order is either located or replaced, so you can receive it without further delay.
Thank you again for your patience and understanding. We look forward to making this right.
Best regards,
My Africa Caribbean Team
Blamed the customer and refused accountability
I ordered two 4L tubs of ice cream, but both arrived partially empty (less than 1.5L each when I weighed them). After contacting customer service with clear photos, I was blamed for the condition of the products and met with excuse after excuse instead of a genuine resolution. The company took zero responsibility, refusing a replacement or refund. I’m appalled by their dismissive attitude and lack of accountability. Save your money—this has been a frustrating experience, and I won't be ordering from them again.
2024年10月30日
自発的なレビュー
My Africa Caribbean からの回答
Dear A Shour,
Thank you for taking the time to share your experience with us. We’re genuinely sorry for any disappointment caused by this situation.
We based our response on the thorough review conducted by the courier, who delivered your order. Their investigation, along with the evidence provided by their delivery personnel and also shared with you showed that the package was delivered intact, with no signs of tampering or damage, which differs from the initial suggestion that the tubs might have been opened or missing significant contents.
Additionally, the photo you provided was taken approximately 3.5 hours after delivery (delivered at 15:49, with the photo captured at 19:24). This gap may have allowed the ice cream to soften or melt, potentially reducing the aeration and causing it to appear less full.
We truly aim for each delivery to reach our customers in ideal condition, and we regret that this was not your experience.
Thank you
My Africa Caribbean Team.
Worst place I've done business with
Worst place I've done business with , will not be spending my money with them again !!!
2024年10月15日
自発的なレビュー
My Africa Caribbean からの回答
Hello Anthony,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Customer satisfaction is very important to us, and we take your comments seriously as we strive to improve our service.
If there’s anything further we can do to address your concerns, please feel free to reach out to us directly at support@myafricacaribbean.com
Thank you again for sharing your experience.
Warmest regards,
My Africa Caribbean Team
My Africa Caribbean からの回答
Dear Christina,
We wanted to take a moment to express our heartfelt gratitude for your recent review! Your kind words and positive feedback truly brightened our day and reaffirmed why we love what we do.
Your thoughtful review not only encourages us but also inspires us to continue striving for excellence in everything we do. Knowing that we've made a positive impact on your experience means the world to us.
At My Africa Caribbean, we are committed to delivering top-notch products/services and ensuring that each customer feels valued and satisfied. Your review serves as a testament to our efforts and motivates us to keep raising the bar.
Thank you once again for taking the time to share your experience with us and the world. We are incredibly grateful for your support and look forward to serving you even better in the future.
Warmest regards,
MAC Team
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