Excellent company, products & service. Thank you so much for your excellent help & service with the purchase of a mattress recently.
企業が回答しました
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Excellent customer service !! Made to order - made and delivered in less than 2 weeks. Kept us informed regularly and they double checked sizes with Bailey. Mattress is excellent. We bought the Imper... もっと見る
企業が回答しました
What a pleasure to deal with Angelo, a true gentleman. Our new mattress for our caravan arrived today and we are over the moon with it. MyBespokeMattress goes above and beyond to honour your order. Co... もっと見る
企業が回答しました
Not quite as described. But a very comfotable mattress never the less. The cool upper layer is not as soft as memory foam. It has taken a couple of weeks to get used to it. This is no complaint but an... もっと見る
企業が回答しました
企業情報
当該企業による記述
MyBespokeMattress specialises in crafting custom mattresses for caravans, campervans, motorhomes, boats, and odd size beds. Our commitment to quality craftsmanship, bespoke solutions, and exceptional customer service guarantees the perfect sleep experience. Whether you're on holiday or sailing the seas, we've got your comfort sorted. Transform your space. Elevate your sleep. Experience MyBespokeMattress.
連絡先
Unit 5 Imex Business Park, Flaxley Road, Stechford, B33 9AL, Birmingham, 英国
- 0121 663 6299
- hello@mybespokemattress.com
- mybespokemattress.com
4.8
優良
54件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Professional and quality assured
Communications were professional and dealt with quickly, speedy delivery and mattress was exactly what I hoped for and fitted perfectly, thank you.
2024年4月22日
MyBespokeMattress からの回答
Thank you so much for the kind review! It means a lot to us that you're happy with your new caravan mattress and the overall experience. Enjoy your perfect fit and comfortable nights!
Great service
Product was very good. I was kept informed of delivery and the courier delivered on time having firstly called me to confirm a time. Great service all round
2024年4月2日
MyBespokeMattress からの回答
Thank you so much for the 5-star review, John! It's wonderful to hear that you're happy with your custom size mattress and that everything went smoothly with the delivery. We strive to make the entire experience easy and enjoyable for our customers.
Quick and easy
Spoke to Angelo, very easy to talk to and sorted a mattress for our caravan with no hassle, Thanks.
2024年3月20日
MyBespokeMattress からの回答
Thank you so much for the kind words! It was a pleasure speaking with you as well! I'm glad I could help make the process easy for you. Enjoy your new caravan mattress!
Great company to deal with
Great company to deal with. Made sure we got our mattress on time.
2024年2月28日
MyBespokeMattress からの回答
Thank you so much for your kind words! We're delighted you had a positive experience with us.
Great mattress
We recently ordered two bespoke mattresses for our campervan, as we have two different size benches. Great service, good communication and a good quality comfortable mattress. Would definitely use again if needed.
2024年2月17日
MyBespokeMattress からの回答
Thank you so much for the kind review, Mrs. Wilshaw! We're thrilled your campervan mattresses are comfortable and that you enjoyed our service. Happy travels! Please reach out if we can ever be of help again.
MyBespokeMattress からの回答
We're so happy we could be of service! If you have a moment, we'd love to hear what specifically you found helpful.
A medium quality mattress.
Only one side of the mattress had a quilted finish the oposite side was a plain piece of cloth. This does not allow you to turn the mattress occasionally. The cloth side was very loose fitting. Medium quality.
2024年2月23日
MyBespokeMattress からの回答
Dear Mr Smith, thank you for your feedback. We understand your expectation for a traditional mattress, but our one-sided design with Reflex foam offers lasting support and eliminates the need for flipping. The underside fabric is designed to ensure proper function in this single-use form. We've taken your comments to heart and are actively updating our product listings to emphasize the no-turn feature. To learn more about the benefits of one-sided mattresses, you can find an informative article here: https://mybespokemattress.com/blogs/bespoke-mattress-guide/why-one-sided-mattresses-are-perfect-for-motorhomes-caravans-and-maybe-your-home-too . We're concerned about the fabric fit issue you mentioned and want to help! Please contact me directly at paul@mybespokemattress.com for a quick resolution. We're always looking for ways to improve!
Excellent in every way
2024年2月2日
MyBespokeMattress からの回答
Hello Mark,
Thank you so much for your generous 5-star review on Trustpilot! We're thrilled to hear you had an excellent experience with MyBespokeMattress.com. Your satisfaction is our top priority, and feedback like yours truly makes our day.
Best regards,
Angelo Albertini
The topper arrived and to my dismay I…
The topper arrived and to my dismay I had made a mistake with the measurements. I contact the company and for a small fee they recut the topper which now fits perfectly. Fanastic topper and superb customer service.
2024年1月29日
自発的なレビュー
MyBespokeMattress からの回答
Thank you so much for your 5-star review, Celia! We're delighted to hear that the topper fits perfectly now and that you were pleased with our customer service. Your satisfaction is our top priority, and we're always here to help. Enjoy your fantastic topper, and thank you for choosing us!
The mattress was constructed exactly to…
The mattress was constructed exactly to my specifications. Correct size (lots of potential for error there) and correct support plus it arrived a few days earlier than expected which was a bonus.
2023年12月11日
MyBespokeMattress からの回答
Hi Pete,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that your bespoke mattress met all your specifications perfectly. Our team puts a great deal of effort into ensuring each mattress is crafted with precision, and it's rewarding to know that we hit the mark with your order.
We're also delighted that we were able to deliver earlier than expected. It's always our goal to exceed expectations whenever possible.
Thanks again for choosing MyBespokeMattress.com, and we look forward to serving you again in the future!
Best regards,
Angelo Albertini
MyBespokeMattress.com
CaravanMattresses.co.uk
Fabulous service
Fabulous service , great quality and fast service. Very happy with the caravan mattrass , made sleeping in the caravan a delight , thank you
2023年12月11日
MyBespokeMattress からの回答
Hi Andy,
We're thrilled to hear that you're delighted with your new caravan mattress and our service! Thank you so much for your kind words and the 5-star review. It's wonderful to know that we could contribute to making your caravan sleeps more comfortable and enjoyable. If you ever need anything else or have any questions, please don't hesitate to reach out. Happy travels and sweet dreams in your caravan!
Best regards, MyBespokeMattress.com
Prompt service and excellent prosuct
2023年11月7日
MyBespokeMattress からの回答
Thank you very much for your positive review and the 5-star rating! We're delighted to know that you appreciated our prompt service and the excellence of our custom mattresses. Your satisfaction and support are incredibly important to us. We look forward to the opportunity to serve you again!
Highly Recommended
Great experience from trying different mattresses in the showroom to having it on the bed. Very comfortable and competetively priced!
2023年11月7日
MyBespokeMattress からの回答
Hi KenL,
Thank you so much for your glowing 5-star review! We're thrilled to hear about your great experience with us, from exploring our range in the showroom to enjoying the comfort of your new Reflex Foam Mattress on your canal boat. It's wonderful to know that our competitive pricing and quality met your expectations. Your feedback is invaluable, and we look forward to continuing to serve your bespoke mattress needs in the future.
Best regards,
MyBespokeMattress.com
Not quite as described, but no real complaints.
Not quite as described. But a very comfotable mattress never the less. The cool upper layer is not as soft as memory foam. It has taken a couple of weeks to get used to it. This is no complaint but an observation. We are getting a good nights sleep and far more comfort than the Swift caravan mattress supplied with the van. The upper layer is not overly hot compared to memory foam, but not as soft. A good compromise.
2023年10月19日
MyBespokeMattress からの回答
Dear Mr Brown
Thank you for your candid review. We're glad to hear that despite the initial adjustment period, you are now enjoying a good night's sleep and find the mattress more comfortable than your previous one. Our aim is to provide a product that combines comfort with functionality, and it sounds like the CoolSense upper layer is delivering on that promise by offering a balance between temperature regulation and softness.
We appreciate your observation regarding the feel of the upper layer compared to traditional memory foam. Your feedback is invaluable as it helps us to continually improve our product descriptions and ensure we meet customer expectations.
Enjoy the added comfort your bespoke mattress brings to your caravan, and we hope it continues to contribute to many more restful nights. If there's anything further we can do for you, please don't hesitate to reach out.
Warm regards,
The MyBespoke Mattress Team
Excellent service with a great mattress
2023年10月19日
MyBespokeMattress からの回答
Thank you so much for the 5-star review, Mark! We're delighted to know that you've had an excellent service experience and that you're enjoying your new mattress. Your satisfaction is our top priority, and it's wonderful to hear that we've met your expectations. Sleep well, and don't hesitate to reach out if you need any further assistance!
MyBespokeMattress からの回答
Thank you for your kind review, Peter! We're thrilled to hear that you're pleased with your mattress and appreciate your recommendation. Enjoy your restful nights with MyBespokeMattress!
Perfect toppers, first class customer service
Ordered a couple of bespoke mattress toppers for our Basecamp 6 caravan. The online chat was incredibly helpful before we ordered and the communication and updates were excellent throughout the process. There were a couple of issues when we received the mattresses but these were dealt with immediately and impeccably by Angelo and resolved very quickly and perfectly. If the sign of a fantastic company is how they perform when things don't go as expected, then this company is beyond fantastic.
Used the toppers for the first time this weekend and they are perfect and incredibly comfortable. If I could give more than 5 stars I would!!
2023年10月23日
自発的なレビュー
MyBespokeMattress からの回答
Dear Elaine,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service and that you found our mattress toppers to be perfect for your Swift Basecamp 6 caravan.
We always strive to provide first-class customer service, and it's heartening to hear that our team, especially Angelo, lived up to those standards, even when faced with challenges. Your feedback serves as a reminder of why we do what we do.
We're delighted to know that you had a comfortable first outing with our toppers. We look forward to serving you again in the future, and while we might be limited to 5 stars, your feedback feels like a galaxy of appreciation to us!
Safe travels and sweet dreams on your journeys ahead.
Warm regards,
MyBespokeMattress.com
CaravanMattresses.co.uk
Quickly arrived.. comfortable
Mattress arrived quickly. So far it seems to be a very comfortable mattress. I went for the firm 25cm version with cool memory topper.
2023年9月11日
MyBespokeMattress からの回答
Dear Gary,
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that your mattress arrived quickly and that you're enjoying the comfort of the firm 25cm version with the CoolSense memory foam layer.
Your satisfaction is our top priority, and it’s wonderful to know that we’ve met your expectations. We hope you continue to have great nights of sleep with your new mattress.
If you have any further questions or need any assistance, please don’t hesitate to reach out.
Best regards,
Customer Service, MyBespoke Mattress.com
MyBespokeMattress からの回答
Thank you for taking the time to leave us a review Mickey! We're thrilled to hear that you're satisfied with the quality of your mattress. We strive to deliver the best for our customers, and it's great to know we hit the mark for you. Wishing you many nights of restful sleep!
All was easy to order
All was easy to order, had an email to confirm everything and they also up graded the material for the newer type
All in all it was excellent
2023年7月17日
MyBespokeMattress からの回答
Dear Tony,
Thank you for taking the time to leave us this positive review. We are so glad to hear you had an excellent experience ordering your custom-made mattress from us. We strive to make the process as easy and seamless as possible for our customers.
Upgrading to our newer mattress material was a great choice - we're confident it will provide you with superior comfort and support for years to come. Customers like you are the reason we work hard every day to deliver quality, made-to-order mattresses.
We greatly appreciate you sharing your satisfaction with your purchase. It's feedback like this that helps us continue providing excellent products and service. Wishing you many restful nights on your new mattress! Please don't hesitate to reach out if we can help with anything else.
Sincerely,
MyBespokeMattress.com
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