Jeg bestilte en bukse, men fikk feil farge. Jeg kontaktet nettbutikken på mail for å løse problemet, de har ikke svart enda jeg har fulgt opp med to mailer til i etterkant. Jeg har nå ventet siden 14.... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I love shopping at MBFW, especially at sale time where you get such beautiful clothes at wonderful prices! My latest purchase is a jumper, cardigan and some amazingly comfy jeans! All packaged and dis... もっと見る
企業が回答しました
I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric). I do love the designs of brand Dea Kud... もっと見る
企業が回答しました
Super soft top- Rae v-neck sweater in biscuit. The item came beautifully wrapped and I was kept informed at all stages of the transaction. In the past, I have spoken to customer services to get adv... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded, as the name would suggest, by two best friends, My Best Friend’s Wardrobe is a leading womenswear and lifestyle brand coined in 2019 by Francesca Beaumont and Sian Haley. Born out of a love for fashion, business and quality, the two, who met by chance at an event, have developed the brand to become synonymous with variety and stylishness, offering a fresh approach to both staple wardrobe essentials, seasonal trends and fun occasional pieces. Quality and imbuing a sense of style and a life well lived, not just a lifestyle is at the heart of their brand and spirit, which is replicated across both their online and offline presence.
連絡先
Unit 1, Elm Farm Park , IP31 3TB, Thurston, 英国
- 01284 653626
- customercare@mybestfriendswardrobe.co.uk
- mybestfriendswardrobe.co.uk
4.5
優良
386件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really poor experience when making a…
Really poor experience when making a purchase.
I purchased a dress and the item was confirmed at a DPD pick up point for collection. When I went to the pick up point to collect it, the item was advised by the shop as not there. I insisted and insisted that they look for it and no parcel was found.
I contacted My Best Friend’s Wardrobe for assistance. Despite the money having left my account and no parcel in my hands I have to wait an undefined period of time for a refund or update.
2024年8月5日
My Best Friends Wardrobe からの回答
Hi Gillian,
We have looked into the delivery of your package and the following has happened:
We sent the item the day your order was placed. And the delivery address was changed at this point (for a pickup point) at this time:
You requested a pickup delivery.
Aug 6, 7:25 AM
We are aware as you spoke to one of our customer care team on Friday afternoon, as DPD hadn't delivered the parcel to the correct location. Unfortunately this is out of our control.
I can see as of 14:00hrs on Monday 12th August the item is now delivered and waiting for you to collect it.
Of course if DPD have lost the item, we would as a priority refund you.
If you are experiencing any further problems please do contact our customer care team at customercare@mybestfriendswardrobe.co.uk or call 0330 164 0005.
Beautiful dress!
Wonderful choice of clothes of good quality and design. Nice website. Excellent delivery service.
2024年8月8日
My Best Friends Wardrobe からの回答
Thank you for a fantastic review. :)
Ordering was easy and my dress arrived…
Ordering was easy and my dress arrived quickly. I am delighted with the beautiful dress.
2024年8月6日
My Best Friends Wardrobe からの回答
Thank you for your kind review :)
My Best Friends Wardrobe からの回答
Thank you and enjoy your purchase :)
My Best Friends Wardrobe からの回答
Thank you for your review :)
My Best Friends Wardrobe からの回答
Thank you for your review, we have passed your kind words onto the shop :)
My Best Friends Wardrobe からの回答
Thank you for your lovely review :)
Great designs styles and fabrics
Always very helpful - love the styles colours and fabrics
2024年7月17日
My Best Friends Wardrobe からの回答
Thank you for the review, we appreciate it :)
My Best Friends Wardrobe からの回答
Thank you for the review, do enjoy your purchase :)
Very prompt service and delivery
2024年7月10日
My Best Friends Wardrobe からの回答
Thank you for your review :)
Super friendly and very helpful staff
Super friendly and very helpful staff, helped to choose items for me that I wouldn't have that looked amazing. Love this shop!
2024年7月5日
My Best Friends Wardrobe からの回答
We have passed the kind words onto the shop staff! :)
Great helpful customer service
Great helpful customer service. I had been bought a dress which didn’t quite suit me. I received helpful advice and exchanged the dress for a much more suitable one for myself.
2024年7月6日
My Best Friends Wardrobe からの回答
Thankyou for the review, we have passed it onto the staff. :)
Love my dress
Love my dress, quality is perfect. Also loved the shipping experience. Will keep re-ordering.
2024年7月3日
My Best Friends Wardrobe からの回答
Thank you for your review :)
I love my purchases!
I love my purchases!! Laura was great…. Helpful, friendly, not pushy! Just perfect.
2024年6月21日
My Best Friends Wardrobe からの回答
Thank you for your kind review :)
Really well merchandised inside the…
Really well merchandised inside the shop, great advice and service
2024年5月31日
My Best Friends Wardrobe からの回答
Thank you for your lovely review, the team really appreciate it :)
My Best Friends Wardrobe からの回答
Update:
We contacted you and refunded your duty costs as there was an error with our shipping handler, they should not have charged you the customs duty.
We have also spoken to you about the issues you might have had with the garments, and established that there was no actual issues with what we sent you.
We hope you enjoy your purchases.
Hi Avrril,
One of our customer service team will contact you today to resolve this issue.
Kind regards, Team MBFW x
Gorgeous dress
Saw the dress on Instagram and ordered it thinking I can send it back if it’s rubbish! Well it arrived quickly and wow it’s gorgeous! I’m off to Ibiza too so will do my own Ibiza edit!
2024年6月7日
自発的なレビュー
My Best Friends Wardrobe からの回答
Thank you for your kind review. :)
Excellent service lovely ladies in…
Excellent service lovely ladies in Cobham shop, honest in a good way!
2024年6月3日
My Best Friends Wardrobe からの回答
Thank you for the kind review, we have passed this onto the shop staff! :)
My Best Friends Wardrobe からの回答
Thank you for your kind review. :)
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