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CloudTopper レビュヌ 1,062

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TrustScore 5段階評䟡の4.5

4.6

マットレス専門店
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5぀星のうち5の評䟡

It’s my second review but same as my first one really, first class customer service and although I have had back problems since 1998 the CloudTopper has really made a difference to how I sleep. 5 Star... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Lovely product especially with an extra deep bottom sheet. Had email conversations with Jamie, the founder, very easy to get along with. All in all a pleasant and productive experience.

䌁業が回答したした

5぀星のうち5の評䟡

Website very easy to use and order from. Plus I had a question which was answered promptly by email. Our mattress is firm which now causing some muscular problems - but much improved now with the Cl... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We are very pleased with our Cloud Topper which has made our bed so much more comfortable - we don’t want to get out of it now in the morning! We also like the extra deep fitted sheet and I will be... もっず芋る

䌁業が回答したした

䌁業情報

  1. マットレス専門店
  2. 寝具店

圓該䌁業による蚘述

At CloudTopper, we're on a mission to transform sleep across the UK. We believe that everyone deserves a great night’s rest, and we’re here to make it happen with thoughtfully designed, high-quality sleep solutions. Our flagship product, The CloudTopper, is one of the UK’s best-selling mattress topper, loved for its unparalleled comfort, pain relief and cloud-like support. Whether you’re upgrading an old mattress or simply looking to elevate your sleep experience, our products are crafted to help you wake up feeling refreshed and rejuvenated. At CloudTopper, we’re redefining sleep, one night at a time - because better sleep leads to better days. Join us on our mission to help the UK rest easier.

50% OFF & 100-night free trial

Free 2-3 day delivery

Get 50% OFF plus free and fast delivery after order confirmation

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

1062件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Quick delivery

Quick delivery, excellent quality

2026幎3月27日
CloudTopper ロゎ

CloudTopper からの回答

Hi Carrie,
Thanks so much for your kind words! We're delighted you were happy with both the delivery speed and the quality of your CloudTopper.
– The CloudTopper Team

5぀星のうち5の評䟡

Outstanding Product and Customer Service.

It’s my second review but same as my first one really, first class customer service and although I have had back problems since 1998 the CloudTopper has really made a difference to how I sleep. 5 Stars all the way CloudTopper.

2026幎3月27日
CloudTopper ロゎ

CloudTopper からの回答

Thank you for taking the time to leave another review, it really means a lot to us! We're so pleased to hear the CloudTopper has made a positive difference to your sleep, especially with your back concerns. Your continued support is hugely appreciated.
– The CloudTopper Team

5぀星のうち5の評䟡

Lovely product especially with an extra


Lovely product especially with an extra deep bottom sheet.
Had email conversations with Jamie, the founder, very easy to get along with.
All in all a pleasant and productive experience.

2026幎3月27日
CloudTopper ロゎ

CloudTopper からの回答

Hi Andrew,
Thank you for your thoughtful review! We're so glad you love the product and found the extra deep sheet useful. It's great to hear you had a positive experience speaking with Jamie, he’ll be pleased to hear this!
– The CloudTopper Team

5぀星のうち5の評䟡

Fast delivery

Fast delivery
Lovely and cosy so soft like a cloud

2026幎3月27日
CloudTopper ロゎ

CloudTopper からの回答

Hi Joanna,
Thanks for your review! We're so pleased you're finding it cosy and cloud-like, just as it should be.
– The CloudTopper Team

5぀星のうち1の評䟡

I cannot understand how it has so many


I cannot understand how it has so many 5 star reviews .it is not 10cm as advertised more like a winter duvet it has no substance so cannot possibly offer any support .when you see other products arrive in 4ft boxes then see how this arrived vacume packed into the size of a shoe box.how on earth am I to get it back in there to return and get my money back is the next challenge.reading other reviews getting money back is my next challenge.don't waste your money do go elseware .

2026幎4月12日
自発的なレビュヌ
CloudTopper ロゎ

CloudTopper からの回答

Hi Dave, Jamie here.

Thanks for taking the time to leave this review, and I'm sorry the CloudTopper didn't meet your expectations.

As per our email conversation, we need you to know that you don't have to return your item in it's original packaging if you're struggling to. You can use any box to securely package the topper for its return. The most important thing is to ensure it’s well-protected during transit.

We have a 100-night return policy that we uphold at all times, as we never want any customer to be dissatisfied with their CloudTopper item(s). The same applies to you here.

All we need is for you to return your item (using the free return label that we've sent you!) and we'll process your full refund, no questions asked.

Your satisfaction is our priority, and we hope to resolve this for you quickly. We haven't heard back from you since our email on Sunday (April 12th), but I hope to hear from you soon.

As for the depth of the CloudTopper, it's important to clarify that all of our products require 24-48hrs to 'air' and fully plump up once they are taken out of their packaging. This allows the products to return to their original shape.

Many thanks,
Jamie

Founder & Director @ CloudTopper

5぀星のうち4の評䟡

Costumer service great at dealing with


Costumer service great at dealing with the problem we had with first topper and quickly rectified the problem

2026幎3月31日
CloudTopper ロゎ

CloudTopper からの回答

Thank you for your understanding and for sharing your experience. We're glad we could resolve the issue quickly and that you're happy with the outcome.
– The CloudTopper Team

5぀星のうち5の評䟡

Enjoying the experience

Finding this very comfortable

2026幎3月30日
CloudTopper ロゎ

CloudTopper からの回答

Hi Jan,
Thanks so much! We're delighted to hear you're finding it comfortable and enjoying the experience.
– The CloudTopper Team

5぀星のうち5の評䟡

Excellent topper

Excellent! Quick delivery well packaged and like sleeping on air! We have 4 beds and they all have cloud topper in varying sizes
.

2026幎3月30日
CloudTopper ロゎ

CloudTopper からの回答

Hi Sue & Jane,
Thank you for your amazing feedback! We're thrilled to hear you’ve chosen CloudTopper for all your beds. It means a lot to us that you love the comfort and quality.
– The CloudTopper Team

5぀星のうち5の評䟡

Pain-free sleep!

Arrived quickly, safely packaged and lived up to all the excellent online reviews.

2026幎3月13日
自発的なレビュヌ
CloudTopper ロゎ

CloudTopper からの回答

Hi Yvette,
Thank you for your wonderful review! We're so pleased it lived up to expectations and is helping you enjoy more comfortable, pain-free sleep.
– The CloudTopper Team

5぀星のうち5の評䟡

Very reliable and arrived promptly.

Very reliable and arrived promptly.
Well packaged and it inflated by itself!
I have enjoyed it for three weeks, it’s so comfy.
Also bought a blanket and again exactly as described.
Thanks.

2026幎3月20日
自発的なレビュヌ
CloudTopper ロゎ

CloudTopper からの回答

Hi Valerie,
Thank you for your detailed review! We're so pleased everything arrived as expected and that you're enjoying both the topper and blanket. Your support means a lot to us.
– The CloudTopper Team

5぀星のうち4の評䟡

Easy to order

Easy to order, but it would have been 5 unfortunately, it has not been delivered on the day/date stated.

2026幎3月30日
CloudTopper ロゎ

CloudTopper からの回答

Hi Paul,
Thank you for your feedback, we really appreciate it. We're glad you found the ordering process easy, but we're sorry for the delay with your delivery. We’ll take this on board to improve our service going forward.
– The CloudTopper Team

5぀星のうち5の評䟡

My order was very quickly despatched

My order was very quickly despatched, also wow it's truly beautiful to sleep on.

2026幎3月30日
CloudTopper ロゎ

CloudTopper からの回答

Hi Cora,
Thank you for your kind words! We're so glad you were happy with the quick dispatch and that you're loving how it feels to sleep on.
– The CloudTopper Team

5぀星のうち5の評䟡

Bought for my mother in law

Bought for my mother in law. She is over the moon and can't stop saying what a difference this has made to the comfort of her mattress. Quick delivery time too. Would definitely recommend.

2026幎3月30日
CloudTopper ロゎ

CloudTopper からの回答

Hi Jane,
Thank you for your lovely review! We're so pleased to hear your mother-in-law is enjoying the comfort and that it’s made such a difference. We really appreciate your recommendation.
– The CloudTopper Team

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