My Layby New Zealand レビュー 

299
•
TrustScore 5段階評価の2.5

2.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Received part of my order today. Express delivery and well packaged. Melissa has been very responsive and helpful throughout the process. Both my husband and I are extremely happy with his brand new p... もっと見る

5つ星のうち3の評価

I've given three stars, orders came separately (3 times), was left thinking my orders were stolen. First delivery, packing slip stated two items, yet received only the one. Second delivery, same thing... もっと見る

5つ星のうち1の評価

This is a chriscos international brana and are not based here.Crap service,state a 2 week delivery window when in actual fact its its at least 12 weeks everything. Ships from Australia So your stuffed... もっと見る

5つ星のうち1の評価

I shopped here for years then suddenly this year they suspended my last order after I had already paid half of it and said they'll re-activate it after I give them photo ID, credit card numbe... もっと見る

企業情報

  1. デパート
  2. ・
  3. ビデオゲーム店
  4. 家具店
  5. 子供向けのおもちゃ屋
  6. 電子機器店
  7. 宝石店

当該企業による記述

Online layby store with layby plans up to 12 months long on over 40k products!


連絡先

2.7

期待以下

TrustScore 5段階評価の2.5

299件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

レビュー依頼の記録がありません

この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.7

すべてのレビュー

(299)

過去12か月のレビュー数: 2件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

just ae comment still waiting for my…

just ae comment still waiting for my ps5 consol disc version to arrive its been way over two months but i guess its up to sony to hurry up and ship some to nz if some body could let me know that will great cheers

2021年12月5日
自発的なレビュー
My Layby New Zealand ロゴ

My Layby New Zealand からの回答

Hi Troy, sadly the PS5 consoles are still suffering manufacturing delays and so our stock order arrival date still has a big question mark over it. Now that the busy Christmas period is almost passed us we can push our supply chain for some more information so we can updated impacted customers.

5つ星のうち5の評価

This is my second purchase wih MyLayBy…

This is my second purchase wih MyLayBy NZ and as the first time, the service was impeccable and I promptly received my order after the last payment.
Very happy.

2021年12月3日
自発的なレビュー
My Layby New Zealand ロゴ

My Layby New Zealand からの回答

Thank you for your lovely review, Manon. We look forward to helping you with your next purchase!

5つ星のうち1の評価

My partner and I are going on about 2…

My partner and I are going on about 2 weeks waiting for the refund to be in his account as we have told the customer service our reason why we asked for the money back. The latest we have heard is that they are investigating why we have not received the refund

2021年10月27日
自発的なレビュー
5つ星のうち1の評価

Do not buy the xbox

I orded the new Xbox to be told half way through my laybuy they can not source it anytime soon or by xmas as planned yet they are still advertising it with no warning that supplying it comes with delays and they hold none. I asked for a refund to be told a few days later they forgot to process it so patiently I wait to call another 5 days to be told it will be upto another 5. Nearly 2weeks for a refund is ridiculous

Add
Finally received partial but not the full refund my laybuy was canceled the 25 of spetember it is now the 15 of October. I no longer wish to deal with this company and have canceled my last laybuy which was basically finished id rather spend my money else where where I know the product can be supplied and that my money is safe

2021年10月8日
自発的なレビュー
My Layby New Zealand ロゴ

My Layby New Zealand からの回答

Hi Danetta, thank you for your feedback. Refunds can take between 5-7 business days to be back available in the account they were debited from. This timeframe is listed in our Terms and Conditionals but apologies if this has caused you inconvenience.

5つ星のうち1の評価

Website is great and lots of products BUT

Website is great and lots of products to choose from. But since paying for my item (paying it all off) I’ve had issues with receiving it and it’s been over a month now since last payments comes out and item is still sitting in Australia warehouse. Quite disappointing
UPDATE: My Layby then commented that there was an address mix up from my end... but if they'd check their system then they would see that I had changed my address in their system in July 2021, I also followed up to them direct with an email to confirm the address change and a screen shot to show that it was updated on their website BUT, item was still dispatched (in September) to the old address, that's 2 months later and I have had to call Australia Post from NZ and pay toll call charge to change the address with them direct. Poor service my laybuy team and no accountability. I would not use them again

2021年9月25日
My Layby New Zealand ロゴ

My Layby New Zealand からの回答

Hi Elena, thank you for your review and apologies that you feel let down with regards to your orders delivery. Looking back at our communications on this issue, while this item was a bit slow leaving our warehouse it would also seem we were only updated with your new shipping address after your order was dispatched which will unfortunately slow things down considerably. We may have to split responsibility on this the one. I do hope you will give us another try again in future!

5つ星のうち5の評価

Long time customer

Have shopped with My Layby many times now and have always enjoyed my shopping experience and also the purchases I have made. All items are as stated. Highly recommend to anyone looking for time payments on products etc

2021年9月3日
5つ星のうち1の評価

I've sent you emails and you say you…

I've sent you emails and you say you will respond but no you don't. Now money has been taken and I want it back.

2021年9月2日
My Layby New Zealand ロゴ

My Layby New Zealand からの回答

Hi Mamari,
Sorry if our emails are not coming through to you. I can see between 28th Aug and today we have sent you 4 emails on your contact threads and you have emailed between each one so it looks like they have been delivered to you. I can confirm your orders have been cancelled. If you would like to discuss this further perhaps it is best to give us a call on 0800 695 292.

5つ星のうち5の評価

Excellent payment plans even on the…

Excellent payment plans even on the benefit excellent customer service and updates packages come on expected date and time but give a the circumstances of level 4 lockdown deliveries will be delayed which is ok because of the regular updates thank you Mylayby you guys are awesome

2021年8月31日

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