Learning Online  レビュー 987

Learning Online からの回答

6日前

Thank you so much for taking the time to share your feedback. It is awesome to hear that you found the guide easy to follow and that you enjoyed being able to progress at your own pace.

It is always rewarding to know that our resources are helping students achieve their goals effectively. We wish you the very best as you continue with your studies and reach out if you need anything at all. Our helpsite is avaialble 24/7 :)

Learning Online からの回答

2026年3月12日

Thank you so much for taking the time to share your experience. It’s great to hear that you enjoyed the course and felt supported by the team throughout your studies.

We’re especially pleased to hear how much your photography skills have developed, both behind the camera and in post-production. Hearing that the course has helped you rediscover your creativity and confidence with your images really means a lot.

Wishing you all the best as you continue developing your photography and creating work you’re proud of.

Learning Online からの回答

2026年3月12日

Thank you for sharing your experience. We’re really pleased to hear that the enrolment process felt smooth and straightforward, and that Tom’s knowledge and friendly approach made a positive difference.

It’s also great to know that your tutor was able to guide you through the dashboard and clearly explain the course structure. Starting a course with that kind of support can make all the difference.

We appreciate you taking the time to leave such kind feedback and wish you every success with your studies.

Learning Online からの回答

2026年3月12日

Thank you for your kind feedback. We’re really glad to hear that our team were able to support you from the very first call and make sure all your questions were answered clearly.

Providing friendly, helpful guidance at the start of the journey is really important to us, so it’s great to know you had such a positive experience.

Wishing you all the best as you continue with your course.

Learning Online からの回答

2026年2月10日 に更新

Thank you for working with us, Dianne, on this matter. We hope to have this 100% resolved for you as soon as possible. We appreciate you taking the time to provide feedback and for working with us to improve what we do and how we do it. We are growing and learning just like you, and we appreciate your patience here. Glad Jacob is helping you!




Update: Hi there, we haven’t heard back from you yet. We’d love the opportunity to locate you in our system and resolve this for you. Please reach out via the email address below.

Reply:
Thank you for taking the time to share your feedback, Dianne. We’re sorry to hear that your experience has been frustrating, particularly when trying to get assistance with access and payment-related queries.

We’d like to clarify that our support team is available six days a week, Monday to Saturday. Students can contact us via multiple options through our help site, and any enquiry submitted there is received by a member of our team, even if it is submitted under the wrong category. We also offer phone support during these same days for students who prefer to speak with someone directly. We are sorry if we missed that during your initial Welcome Call.

We take concerns about accessibility and responsiveness seriously, and I would genuinely appreciate the opportunity to better understand what went wrong in your case and see how we can assist. We cannot find you in our system so if you can Please email management@learningonlinegroup.com
with your name, course details, and a brief summary of the issues you experienced so I can review this further.

Learning Online からの回答

2026年2月4日

Thank you for your kind feedback. We’re pleased to hear you found the team friendly, efficient, and timely, and that the assignment feedback was clear and helpful. We appreciate you taking the time to share your experience and wish you all the best with your studies.

Learning Online からの回答

2026年2月4日

Thank you for sharing your experience and for the positive feedback. We’re pleased to hear you found the course interesting and easy to complete, and that it has been practical and useful for your own gardening. It’s great to know your background helped you get even more value from the learning. We appreciate you taking the time to leave a review and wish you all the best going forward.

Learning Online からの回答

2026年2月4日 に更新

Update: Hi There we have not heard from you, we would love the opportunity to rectify this for you.



Reply:
Thanks for taking the time to share your experience — we’re sorry to hear about the frustration this caused. We understand your concerns around communication and response time, and you’re absolutely right to expect a timely reply.

So we can investigate this further and ensure your communication preferences are respected, please contact us at management@learningonlinegroup.com with your name and contact details. We’d appreciate the opportunity to review the situation and assist you directly.

Learning Online からの回答

2026年2月4日 に更新

Update:

Hi Josh, we have not heard from you, we would love the opportunity to rectify this for you.


Reply:

Hi Joshua, thank you for your feedback. We’re sorry to hear about your experience. We are a private education provider, and many of our students achieve great success through further study or by completing our courses. We would like the opportunity to properly investigate the call for you. Please email management@learningonlinegroup.com
with your enrolment details so we can assist further.

Learning Online からの回答

2026年1月22日

Hi Stacher, we understand your frustration regarding the outcome of your course extension request. Our courses are offered with a 12-month duration, with a possible grace period of up to two years depending on individual circumstances. As your request was made four years after your course end date, the extension was unfortunately unable to be approved. If you’d like to reach out to us at management@learningonlinegroup.com
, we’re happy to review your situation further and explore any possible course options so you don’t feel your investment was wasted.

Learning Online からの回答

2026年1月21日

Thank you for your kind feedback and 5-star review. We’re so pleased to hear you enjoyed the course and found the content easy to follow. It’s great to know our support team and their feedback made a positive difference to your learning experience. We wish you all the best moving forward.

Learning Online からの回答

2025年12月18日

Hi there, we’re sorry to hear how strongly you feel and appreciate you taking the time to share your concerns. We take feedback seriously and are committed to operating with transparency and integrity. If you’re open to discussing your experience further so we can look into it properly, please contact us directly at management@learningonlinegroup.com

Learning Online からの回答

2025年12月14日

Hi there, thanks for taking the time to share your feedback. We’re sorry to hear about your experience. Our courses are non-government accredited and are designed as a pathway for students to explore an industry, build practical skills, and gain experience. Many of our students go on to secure jobs in non-government accredited fields, build their experience, and continue into further study or career development. If you’d like to discuss this further so we can look into your partner’s account, please email us at management@learningonlinegroup.com

Learning Online からの回答

2025年12月14日

Thanks so much for sharing your experience. We’re really glad to hear the platform structure, feedback, and learning journey have been helpful in building your animal welfare knowledge. It’s great to see the course giving you a strong foundation and confidence to continue learning. Wishing you all the best as you move forward on your animal welfare journey.

Learning Online からの回答

2025年10月20日

Thanks so much for your kind words! We’re thrilled to hear our staff were able to help you out so efficiently. We’ll be sure to pass along your feedback to them — they’ll really appreciate it!

Learning Online からの回答

2025年9月23日

Thank you for your thoughtful review! We’re so glad to hear you’re loving the 24/7 access and finding our tutors supportive and invested in your learning. We really appreciate your feedback about the spelling errors — we’ll make sure this is passed on to our content team for improvement. Wishing you continued success with your course!

Learning Online からの回答

2025年9月23日

Thank you so much for your kind words! We’re thrilled to hear Charlotte made your enrolment process simple and exciting, and that you felt genuinely supported throughout. We’ll be sure to pass your feedback on to her — she’ll be delighted to know she had such a positive impact.

Our support team is here 6 days per week to help you at any time, so please don’t hesitate to reach out for all your support needs via our Student Help Site. We’re excited to see where your studies take you and are here to support you every step of the way!

Learning Online からの回答

2025年9月26日 に更新

Additional: We’re still awaiting a response—if you genuinely need assistance, please don’t hesitate to reach out



Hi, we’re sorry to hear about your situation. You are welcome to use our complaints form on our Help Site to raise these concerns. We take matters like this very seriously and will conduct a full investigation once we receive your name, your son’s name, and further details regarding the account.

You are, of course, welcome to seek support from third-party providers, but we would appreciate the opportunity to investigate this fully and work towards resolving the situation ourselves.

We are here to help and want to assure you that we will take a fair and legal approach to your complaint. Please email us at mytutor@mylearningonline.co

Learning Online からの回答

2025年8月26日

Thank you for sharing your feedback. We’re sorry to hear you feel this way, and we would like to clarify a few points you have raised.

Our records, including enrolment calls with course consultants, confirm that all key aspects of the course, enrolment, and payment process were clearly explained and agreed to at the time. Payment agreements are arranged directly between students and our payment plan provider, and these are confirmed and signed during the enrolment process. The payment structure and full terms and conditions are always outlined and agreed to at that stage.

It is also important to note that coursework has already been accessed, with one module fully completed and 40% progress made through the next module, which is a great achievement. This demonstrates active participation in the program.

We acknowledge your concern about documentation. While we do not issue separate paper contracts, the enrolment process and agreements are confirmed and recorded during the enrolment call with the consultant, which serves as the binding agreement. Copies of relevant information regarding your payment plan and agreement can always be accessed through your payment plan provider.

As per our previous correspondence, we stand by our processes and ask that all online feedback remains fair and honest, and does not cross into defamation, which may unfairly tarnish our reputation as a company. We also note that we simply cannot cancel an enrolment five months into a twelve-month course, particularly where significant progress has already been made.

We remain committed to providing transparency, clear communication, and value to all students.

Learning Online からの回答

2025年8月22日

Thank you for your review! We’re so pleased to hear Nicholas was able to support you through the sign-up process. We look forward to seeing you enjoy your learning journey, and remember our support team is available 6 days a week if you need any help along the way. Jacob