My Liquorice レビュー 

My Liquorice からの回答

2026年6月15日

Thank you so much for your lovely review 😊

We’re delighted to hear that you enjoyed both the quality and variety of the liquorice, and that you were pleased with the communication and service you received.

As a small business, feedback like this genuinely means a great deal to us and we really appreciate you taking the time to leave a review.

We very much look forward to your next order!

My Liquorice からの回答

2026年6月13日

Thank you so much for your wonderful review, Julie.

I’m very sorry that your parcel was damaged by Royal Mail, but I’m delighted to hear that you were pleased with how the situation was handled and that the replacement reached you so quickly.

As a small business, we really do try our very best to put things right promptly whenever issues arise, so your kind comments genuinely mean a great deal to us.

Thank you again for your continued support and for your lovely comments about both the products and the service 😊

My Liquorice からの回答

2026年6月13日

Hi Anthony, Thank you so much for taking the time to leave such a thoughtful review.

We really appreciate you recognising something that is very important to us as a small business — that whilst occasional mistakes can happen, we always try to resolve them quickly, fairly and without unnecessary drama.

And thank you also for your comments about the liquorice itself 😊 We’re especially pleased to hear that you enjoyed the variety and that there wasn’t a single piece you didn’t like — that is wonderful feedback for us to receive.

Thank you again for your continued support.

My Liquorice からの回答

2026年6月12日

Thank you so much for your continued support and for taking the time to leave such a lovely review.

As a small business, it genuinely means a great deal to us to have loyal repeat customers like yourself. Whilst we always try our very best to get everything right first time, occasionally mistakes or shortages can happen, so I’m really pleased to hear that you have found any issues were dealt with quickly and professionally.

And of course, thank you especially for your wonderful comment about the liquorice 😊

We very much look forward to sending you many more orders in future.

My Liquorice からの回答

2026年6月9日

Thank you so much for your lovely review and kind comments about both the products and the customer service.

We are certainly not perfect and, very occasionally, mistakes do happen in a small business like ours. However, when they do, we always try to admit them honestly, explain what has happened and do our very best to put things right as quickly as possible.

We’re delighted that you enjoyed the Gourmet Assortment and especially the Caramel Salmiac Truffles 😊

Thank you again for your support and we look forward to your next order!

My Liquorice からの回答

2026年6月9日

Thank you so much for such a lovely review.

It genuinely means a great deal to us to hear that you are enjoying both the liquorice and the service you have received. We are passionate about sourcing unusual and delicious liquorice from around the world, so it is always wonderful to hear from fellow liquorice lovers 😊

I will also personally pass your kind comments on to Patricia — she will be absolutely delighted to read them.

Thank you again for your support and recommendation, and we very much look forward to welcoming you back as a regular customer.

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2026年6月6日

That's really nice to hear , thank you so much !

My Liquorice からの回答

2026年6月6日 に更新

thanks so much Patricia - as a small company we really appreciate your support. Our customer service section works really hard

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2026年6月5日 に更新

We are very disappointed to read this updated review as it still does NOT accurately reflect the communication that took place.

The customer initially contacted us via Facebook, where we clearly ask customers to email us directly because Facebook comments/messages are not a reliable way for us to manage order issues properly. Once we received the actual email regarding the incorrect order, we responded the following morning, apologised, arranged immediate replacement of the correct items and included an additional free bag as a gesture of goodwill.

It is our company policy to admit mistakes, make amends and try to make sure it doesn't happen again.

At no stage did we refuse to help or show “no interest” in resolving the issue. In fact, the replacement was arranged immediately once the problem was reported to us through the correct customer service channel.

We also explained openly that our professional email system automatically logs and acknowledges all incoming emails and, after checking thoroughly, we could still only find one email from the customer. We politely asked whether screenshots or delivery confirmations of the alleged missing emails could be provided so that we could investigate further, however none were supplied.

The customer also confirmed to us privately that the issue regarding a promised same-day reply related to Facebook messaging rather than unanswered emails.

Packing mistakes can occasionally happen in any business and we apologised for that immediately. However, we do not believe it is fair or accurate to describe the company as dishonest or uncaring when we responded promptly, corrected the issue and sent replacements straight away.

My Liquorice からの回答

2026年6月1日

Thank you so much for your order and this review - it really takes a special person to leave a totally unprompted 5 star review of a company :)

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2026年5月16日 に更新

Thank you Jane, thank you for your order. We have had an extraordinary systems error which meant that a whole batch of orders didn't arrive. We didn't realise immediately but sorted it out as soon as we could. We are so sorry about this and it shouldn't happen again.

My Liquorice からの回答

2026年5月23日 に更新

We are sorry to hear that this customer was disappointed with their experience. We have reached out to them but have not had any response so far.

However, we would like to clarify that automatic emails were sent confirming both the order and subsequent dispatch, including the Royal Mail tracking reference and tracking link. We also responded again with the same tracking information when the customer contacted us directly.

Whilst our reply was brief, it contained the key delivery information required and was sent during an unexpected technical issue affecting multiple orders simultaneously.

We have also taken on board the feedback regarding the Discovery Bundle imagery on mobile devices and are reviewing this to make the distinction between bundle options even clearer going forward.

UPDATE We are sorry that this customer remains dissatisfied with their experience.

However, we do feel it is important to clarify a few points again for accuracy. Order confirmation and dispatch emails were both successfully sent, including Royal Mail tracking information, and we also responded again directly with the tracking link when contacted.

This order itself was dispatched within our stated timescales despite "high demand".

Regarding the Discovery Bundle, we acknowledged that a small number of customers (2 in fact) have commented that the main image could potentially cause confusion, despite the product options themselves stating the correct contents clearly. As a result, we immediately started reviewing the wording and imagery to make this even clearer going forward.

We always try to respond honestly and constructively to feedback, even where we may not fully agree with all aspects of a review.

My Liquorice からの回答

2026年5月7日

Thank you so much Penny! We don't always get everything 100% right but we do try our best and Patricia is a star !

My Liquorice からの回答

2026年5月4日

Thank you so much for your order and for taking the time to leave such a kind review.

You’re absolutely right — sometimes the response to our advertising takes even us by surprise, and while that can occasionally mean orders take a little longer than usual, we’re always working hard to keep things running as smoothly as possible.

Patricia will be delighted to see your special mention. She always does everything she can to make sure our customers are as well looked after as possible.
Thank you again for your support — we really appreciate it

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2026年4月30日

Wow ! High praise indeed, thank you so much :)

My Liquorice からの回答

2026年4月19日

Thank you for your feedback—we’re glad you enjoyed the taste and quick delivery.

The weight was unfortunately omitted in error and has now been updated. The product is only around 5g less than similar items, although we appreciate images can sometimes give a different impression.

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2026年4月19日 に更新

This is a review of 5 different bags of liquorice in our sweet English Favourites bundle. This selection is made up of traditional mainly English-style liquorice, which is characteristically sweeter than other varieties. Many of our customers enjoy this style, although we appreciate it won’t suit every preference.

As this was a mixed selection, each bag can vary, and it sounds like only one item has been tried so far.

We haven’t received any direct contact regarding this order, but our Customer Services team is always available should you need any assistance.

My Liquorice からの回答

2026年4月19日 に更新

This particular mix is one of our best-selling selections and is clearly described as containing a wide variety of liquorice types, including a small number of softer/gummy styles alongside more traditional pieces. Many of our customers enjoy this balance, although we appreciate it may not suit every preference.

We haven’t received any direct contact regarding this order, but we have reached out to understand your experience further, particularly in case there may be any quality concerns.

Our Customer Services team is always happy to help with any queries, and we’re keen to ensure everything is as it should be.

We have plenty of Liquorice flavoured Liquorice including two 100% Liquorice varieties at MyLiquorice.co.uk

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2026年4月14日

Thank you so much Sarah

My Liquorice からの回答

2026年3月30日

I know there was an issue with an incomplete address which we sorted out together and I am glad that you were happy with that. Thank you so much for taking the time to post this Fred, I appreciate it.