Livia レビュー 2,684

I'm able to function again like a non period day with Livia. Highly recommended

This has been a really useful addition to my routine. It’s simple to use and does help reduce the discomfort.

Honestly, I was skeptical before buying, but it really does what it claims. I usually miss the first couple of days of work because of cramps, but this has made a big difference. Definitely worth trying if you deal with strong period pain.

I placed my order on 28 December 2025 during a promotion though it was only shipped on 28 January 2026—likely due to the holidays and stock availability. Thankfully, it arrived just before my trip to Africa in February which coincided with my period.

I have mild adenomyosis, and my cramps during the first two days can be excruciating—sometimes so severe that I’m unable to go about my daily routine. I usually rely on painkillers to manage the pain but using this device has been a game changer. I found that I didn’t need to take any painkillers at all (or at most 1-2 paracetamol a day). The pain went from severe to moderate or mild which is much more manageable for me. Most importantly, it didn’t disrupt my trip—I was able to stay focused on photographing wildlife instead of being sidelined by the pain.

I’m currently on my period again (first day) and using it at work, and so far I’m very happy with the results. I also purchased spare gel pads though I haven’t needed to use them yet.

Overall, a really positive experience.

I really like this product so far. I didn’t expect much at first, but it actually surprised me in a good way.

Horrible customer service. Phone number never connects to a person and direct messaging social media accounts never return a real converstaion, just AI prompts. Email is the ONLY method of contact and it took 6 requests in 4 weeks to get a subscription cancellation that was finally completed 2 days after another transaction.

I got this for my daughter and she's been using it regularly. She says it really helps ease her cramps.

I’m extremely disappointed and honestly quite frustrated.

This is now the fourth time I’ve purchased a Livia TENS machine, and every single one has developed the exact same fault: the intensity randomly drops back to 0 during use.

For context, the first two machines were eventually replaced (even though I purchased them separately over a couple of years). The third time, I was told I had to ship the unit back to Israel, which felt unreasonable given the cost. I ended up switching to a standard TENS machine that cost me around $40 AUD, compared to Livia’s ~$350 AUD for the unit and a stock of supplies for the coming years.

Well, guess I didn’t need to worry about that because the unit died almost instantly.

I recently decided to try Livia again because I have severe endometriosis, and the design is genuinely convenient.

The clip, compact size, and shorter wires are helpful and not commonly offered elsewhere, (although similar setups could be achieved for a fraction of the price just not as cute). That said, it does feel like a “pink tax” product: well-designed and marketed towards women, but not justified in cost given the reliability.

A couple of weeks ago, I also had issues with the pads breaking after only a few days. To their credit, Livia responded quickly and sent replacements. However, the machine itself has now failed again with the same issue, making this the fourth faulty unit.

Since then, I’ve sent over eight emails. My last response from customer service was over a week ago, and I’ve had no follow-up, no replacement, and no refund offered.

For a product at this price point, the lack of reliability and customer support is unacceptable. I work in the not-for-profit sector, and saving up for something marketed as an “off switch for pain” is not insignificant. To have it fail repeatedly, and then not be supported, is incredibly disheartening.

At this stage, unless I receive a response in the next few days, I will be pursuing a chargeback through my bank.

Four machines with the exact same fault suggests a serious product issue, not bad luck. Combined with the inconsistent support experience and the requirement in the past to ship faulty units internationally, it raises real concerns.

I’ll update this review if the situation is resolved, but as it stands, I cannot recommend this product.

The team did a great job of answering my questions and got back to me super quickly! Adi was awesome and made sure all my things shipped together and got my order out quickly!!

Tout s'est très bien passé, j'ai commandé pour plus de 3000 €.
J'ai retourné deux articles dû à une erreur de commande et le SAV a été très bien j'ai reçu mon remboursement.

I was able to get a replacement cord after a few short emails. I cant live without my Livia! Thank you for your help.

Great customer service for a pretty good product!

Do not buy!!! Device stopped working after less than 2 months (that’s is less than 2 weeks if use) there customer service is terrible they don’t stand behind their product!!! Does it work to reduce pain Yes but if it stops working what’s the point !!!!do not buy this!!!!

It stopped working after the first day. As I also subscribed for their plan with extended warranty and I submitted a video of it not working, they expect me to spend $30 in shipping because they require a barcode. Keep in mind it cost $30 upfront. I have submitted for a refund. Hopefully I do get my money back.

Update
They responded saying they would escalate this so it would be taken care of. And they requested more information through this app. As of today, I still have had no one reach out to me to resolve this.

Placed ordered about 3 weeks ago, no confirmation sent but payment came out of my account immediately. I started reaching out to them about 2weeks ago for confirmation. Repeatedly sent me my order number with no other confirmation. I kept sending emails, then they sent me a response that someone would reach out to me in 48 hours, I’ve gotten two of those responses. Finally got a message 2 days ago that they would check into it and get back to me. This is not acceptable and I will ask for a refund but seeing how their customer support works ( or doesn’t work) I don’t think that will happen

I have had to reach out to customer service twice and twice my expectation has been exceeded. Thank you!

TOTAL LIFESAVER! CUSTOMER SERVICE ROCKS! $8/month subscription is totally worth it!Backstory: I have extremely painful periods and I finally caved and I bought my Livia device on Christmas Day last year(2025)after seeing countless ads. The device arrived in the mail just in time for my next period. I put the device on the morning of my period and I still had cramps to the point the pain was so bad I turned the device up all the way and got no relief(Jan 2026). A few days pass and I reached out to the customer service team on Facebook and in talking to someone it turns out my flower pads weren’t positioned properly and there was an issue with my flower pads so customer service sent me new flower pads at no cost to me (I assume because I have a subscription) my next period comes(Feb 2026) yesterday and I put my new flower pads on and connect them to my Livia and on level 3 my pain subsided to the point that I fell asleep while watching tv on my couch! Thank you Livia!

The website advertised a sale for $100 off, but it actually had hidden in the terms and conditions that this came with a mandatory subscription that didn't provide anything additional. This felt like a scam that was trying to pass a payment plan as a sale. I also had a lot of headache cancelling the order and had to issue a credit charge back to get my money back.

The Livia support team was very helpful and they resolved my issue. It was quick and easy to use the online chat feature to report my problem. Alina created a ticket and reached out to assist me in a timely fashion and my request was carried out efficiently. It was a good experience overall. Thank you Livia!