Unacceptable delays, zero communication, and holding money hostage Review: I purchased a digital camera from Lola Camera back in July, and after waiting nearly four months, I have still received n... ãã£ãšèŠã
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Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tig... ãã£ãšèŠã
LOLA is a great company. They have helped me educate my teen daughter on what natural products should go into a womenâs body. She has educated herself and has been very happy with using a natural cott... ãã£ãšèŠã
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I love Lola! When my husband and I cut chemicals and fragrances out of our home a few years ago, I knew my feminine products needed an upgrade. I love how simple and discreet the packaging is-- a big... ãã£ãšèŠã
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LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
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10003, New York, ç±³åœ
- help@mylola.com
- mylola.com
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Periods are a pain, LOLA is not.
I have been using LOLA for over a year for their tampons. What drew me in was the 100% cotton, no bleach, and compact size. Before LOLA I was always left with too many of one and not enough of the another so being able to customize my box and ship on MY schedule for the same price as store-bought tampons made it a no-brainer.
2020幎9æ24æ¥
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LOLA ããã®åç
Hi Abbey!
Thanks so much for sharing your feedback. We're so glad to hear that you share our enthusiasm for our product and service!
Here for you,
Maria
Easy and safe!
All of my Lola products have worked very well. It eases my mind to know that the ingredients are safe. The subscription service and ability to adjust my shipments has been great. I will happily continue to use Lola products.
2020幎9æ24æ¥
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LOLA ããã®åç
Hi Jennifer,
Thank you for taking the time to share your thoughtful feedback with us! We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad you're part of our community!
Best,
Maria
So glad Lola exists!!
I got into Lola thanks to a recommendation from my favorite podcast. Like anyone, I was shocked that there was all these garbage ingredients in the tampons I was originally using. So knowing that Iâm using the most organic of feminine products is a huge weight off my shoulders.
Also, Iâve had heavy periods my whole life and nothing ticks me off more during my time of the month than not having tampons that absorb in the way I need them to. The light and the regulars? Forget it. I will not be using them. So when I get to truly customize my boxes to what works for ME, that is the care and concern I dream about. Iâm not wasting product or money in this way and I feel great.
Thank you for creating a company thay caters and cushions womenâs needs during the times where periods just make it difficult!
2020幎9æ24æ¥
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LOLA ããã®åç
Hi Jordan,
Thanks so much for sharing your thoughtful feedback with our team. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Our Customer Team is always here to assist you when you need us. Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
Great tampons
Great tampons.
Work very well, love the box they come with. I'd give 5 stars if the individual packaging was biodegradable plastic. That's the last missing piece.
2020幎9æ24æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Reesa,
Thanks so much for sharing your feedback. I wanted to pass along some information on the disposal of your period products!
I confirmed with our team that the wrapper around the tampon is recyclable. While our plastic applicators are technically recyclable as well, we always instruct customers to contact their local recycling facility to ensure that they do not classify them as a biohazard and unsuitable for recycling.
That said, we're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Best,
Alixe
LOLA customer team
The products at LOLA are top notch
The products at LOLA are top notch! I do not worry about the ingredients of the products when purchasing for my daughters.
2020幎9æ24æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi there,
Thank you for your thoughtful feedback! We too, care a great deal about using a natural product that we trust. Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
All the best,
Maria
better than any drugstore brand
Im 32 years old and always preferred tampons over anything else. I even tried the cup and all that modern stuff. Anyway, this is the best brand out there for me. I love the applicator, the cotton absorbs more than regular kotex and OBs and I like that I order different sizes in one box.
2020幎9æ24æ¥
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LOLA ããã®åç
Hi Alejandra,
Thanks so much for sharing your feedback with our team. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month.
We're so glad to hear that you're loving your LOLA tampons, and as a customer-first business, itâs always our priority to provide you with the highest quality products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
perfect disposable period products
I love their period products! I have the applicator-less tampons as my go to and the cardboard applicator ones as a back up when needed. The pads are great too. I mainly use reusable pads and cup as its not much extra work and better for the environment but these are my go to disposable products when needed or I'm feeling lazy. 100% reccomend!
2020幎9æ24æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Hannah,
Thanks so much for sharing your experience with us. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Our Customer Team is always here to assist you when you need us. Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
I live in a rural part of the countryâŠ
I live in a rural part of the country and accessing safe and organic cotton tampons is hit or miss. I was thrilled when I discovered LOLA! I've been using the subscription service for several years and recently upgraded from every 8 weeks to a 6 month bundle of tampons. Everything about the process is easy to use and I appreciate the ability to amend my subscription as needed. LOLA rocks my world!
2020幎9æ24æ¥
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LOLA ããã®åç
Hi Erin,
Thank you for passing along the sweet note. We love to hear about our customer's experience. I am so glad to hear that the products and services are working well for you. We're grateful you're a part of our community!
Best,
Annie
LOLA customer team
Great service and product!
Great service and product!! Never run out of tampons again!
2020幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Courtney,
Thank you for taking the time to share your feedback with our team!
All the best,
Maria
Itâs a NO for me!
I stopped my subscription after having pieces of tampons left inside of me after removing tampon. I made the company aware of the issue and received zero response. Iâve never had this issue with other tampons, so Iâll be sticking with nonorganic brands and the diva cup. I loved that this company helped women but had to put my health first, hope they get it figured out.
2020幎9æ23æ¥
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LOLA ããã®åç
Hi Renee,
Thank you so much for reaching out and sharing your candid feedback with our team. I am so sorry to hear about the recent experience you had with our tampons!
As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team.
I took a look at your email correspondence history and am unable to locate a recent email detailing your experience. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email (at help@mylola.com) and we will assist you as soon as we can.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with!
Best,
Raven
LOLA customer team
My daughter and I LOVE LOLA!!
My daughter and I LOVE LOLA!!! Great quality, with no worries! I used to not be able to wear tampons until LOLA! Game changer for me. I started my daughter off with LOLA from her very first period.
2020幎9æ23æ¥
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LOLA ããã®åç
Hi Michelle,
Thanks for reaching out and sharing with us. I am so thrilled to hear how LOLA has become a part of your family. We are so happy to hear from you, and canât overstate how much we appreciate your support.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
Possible TMI.
Possible TMI.. I loved the idea of having my monthly supplies delivered to my home. It made my life easier, as I usually visit the store on a separate trip just for this. I also love that the cotton is organic. Because of this, however, these aren't as absorbent as other brands. Sometimes it would seem that my flow would travel straight to the string without soaking the tampon hardly at all. I preferred the way my other brand worked, but because of the organic cotton and ease of ordering, I continued buying from Lola.
2020幎9æ23æ¥
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LOLA ããã®åç
Hi Cierra,
Thank you so much for taking the time to share your feedback.
I am so sorry to hear that you had a negative experience with our tampons! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs.
We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email (at help@mylola.com) and we will assist you as soon as we can.
Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon.
Best,
Raven
LOLA Customer Team
Very Happy Monthly Subscriber
I have been doing the monthly subscription for the compact applicator tampons for a few years now and am very happy. I have also purchased a few other items over the years as well. I love the products and trust in the materials they are made with. I like that they arrive on my door step when I need them and I never run out. Thanks for caring about womenâs needs and making such great products!
2020幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Samantha,
Thanks so much for taking the time to provide your feedback. We're so glad to hear that you share our enthusiasm for our service and product!
We're so glad to have you in the LOLA community, and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
Natural but LEAK CITY
I purchased these products for my teen daughters. Both the tampons and pads leak. I was really hoping for a better result. These products are way too expensive to begin with and then leaks. Not sure if I will continue ordering.
2020幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Courtney,
Thank you for sharing your candid feedback with our team. I am incredibly sorry about the experience you had with our products!
We really appreciate you taking the time to alert us of these issues, and we look forward to receiving any additional feedback you may have regarding both products. Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer-first business, we really take it to heart.
At LOLA we take product complaints incredibly seriously and would love to make this right for you. With this in mind, please reach out to us over email at help@mylola.com and we'll be more than happy to assist!
Talk soon,
Raven
LOLA Customer Team
I've been using the same feminineâŠ
I've been using the same feminine product for DECADES and as the years went by I got more & more uncomfortable with what I was putting in my body, however I was never exposed to an alternative, that is until I found Lola. Switching to Lola brand was the best most self-honoring decision I've made in a long time as it relates to products. It's natural, affordable, easy to sign up, and you can customize your order to meet exactly what you need. I love Lola!
2020幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Stacy,
We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
Love Lola
Love Lola! I never have to think about buying tampons. They always arrive a week before my period!
2020幎9æ22æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Mirely,
Thank you for taking the time to share your feedback with our team. We are so happy to hear from you, and canât overstate how much we appreciate your support.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
Plastic vs. Cardboard
I switched from the plastic applicators to the cardboard. I switched because I am committed to using less plastic. Sometimes the tampons stick in the cardboard and can't be used. I had to throw tampons in the trash because I couldn't get them to advance through the applicator. Overall, I like the company and the products. I just wish that the cardboard applicators worked as well as the plastic.
2020幎9æ22æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Cherona,
Thank you for reaching out and sharing your experience with us. I think I have a trick that might help with the deployment of the tampon!
We have noticed that it helps to slightly twist the outer tube and inner tube of the applicator in opposite directions before insertion. This will help unlock the tabs, those little indentations that hold the applicator together, making it easier to deploy the tampon.
That said, we definitely want to make sure you get to use all of the products you receive. If you have any questions or concerns in the future feel free to reach out to us at help@mylola.com!
Best,
Annie
LOLA customer team
Great brand
Great brand. Quality products and great customer service. Fast shipping!
2020幎9æ22æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Tiphani! We're so glad you're enjoying your LOLA products and are proud to have you as part of our community!
Here for you,
Maria
Iâve been using it Lola for at least aâŠ
Iâve been using it Lola for at least a couple of years now and Iâve never used anybody else. Their product is quality and I never have to worry about it containing any chemicals. The option of applicator or no applicator is awesome too. I trust him wholeheartedly and highly recommend them!
2020幎9æ22æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Carrie,
Thanks so much for sharing your feedback. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Annie
LOLA customer team
Amazing - Products and Customer Service
The products are amazing, I've seen a great change physically during my menstrual cycle. Also, the customer service is amazing. They are always able to help with any changes or answer any questions!
2020幎9æ22æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Ayesha,
Thank you for taking the time to submit a review to our team. We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. As always, our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
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