I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... もっと見る
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... もっと見る
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
連絡先
First Floor, 5 Fleet Place, EC4M 7RD, London, 英国
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
優良
609件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Issue fully received
The advisor was really polite and very helpful. She fully answered all of my questions, and some i didn't even ask.
2026年8月11日
my money matters. からの回答
Hello Sharon,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient Client support
Quick and clear response to my query handled by Kelsey today. Very grateful for help provided.
2026年8月11日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great advice
My Money Matters experts were really helpful and gave me some great advice on how to plan and make sure things were in place for when I retired.
2026年8月7日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Very friendly and helpful
Very friendly and helpful. Could see what the problem was , talked me through it and reported the follow on job to IT.
2026年8月6日
my money matters. からの回答
Thank you so much for this review! The team will be delighted to hear your feedback!
Prompt, polite and helpful
I had been unable to access a platform giving me more information about my pension contributions. Sandra was incredibly prompt, polite and helpful meaning that something I hadn't been able to do was achieved very swiftly following her advice.
2026年8月6日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, professional service
Answered all my questions speedily and to my satisfaction. Very friendly and professional manner (agent Sandra)
2026年8月6日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
friendly staff and excellent advice
friendly staff and excellent advice, staff answer all questions and explain in detail
2026年8月5日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Advice provided was clear and easy to…
Advice provided was clear and easy to understand when talking about AVC
2026年8月6日
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
I dealt with Katie and she had my issue…
I dealt with Katie and she had my issue resolved in minutes. An absolute pleasure to speak to and an absolute all round lovely person. Thank you Katie
2026年8月6日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie from Money matters was very…
Katie from Money matters was very helpful and i was very glad to get speaking to her today, from sending and email requesting for someone from money matters to phone me till i received a call was very prompt. Katie answered all the questions i asked and put me on the right road to get the right advice so i can complete my avc application.
2026年8月5日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Taking a pension early is a big life decision - great independent advice helps!
Taking a pension early is a big life step and the information Nirin gave me was absolutely spot on and reassuring. He was so polite and knowledgeable I am giving him 10/10.
2026年8月5日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
my money matters. からの回答
Thank you so much for this review! The team will be delighted to hear your feedback!
Good customer service
Felt listened to. Honest answers and no bluffing when didn't know something. Offered good advice and further service if needed.
2026年8月5日
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension explained
Joined a useful pension webinar, all explained in detail. Website easy to navigate, a positive experience. Thank you Nick.
2026年8月5日
自発的なレビュー
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
my money matters. からの回答
Hello Anne,
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reassuring and helpful response
Reassuring and helpful response. Was able to advise and guide on how to complete my application. Thank you
2026年8月5日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Quality Advice
I great interaction that provided the information I needed to progress my pension planning. Speedy, informative and well informed
2026年8月4日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
my money matters. からの回答
Hello Wendy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The person who answered the phone was…
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know.
I am sorry but I cannot remember the person's name, but she was lovely and vey helpful.
2026年8月4日
my money matters. からの回答
Hello Suzanne,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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